I signed up for a trial and simply forgot to cancel it in time. I was charged €39, which is a lot of money for me right now. I reached out to support immediately to explain my financial situation an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible experience—they are total scammers! The €1 subscription trap is a lie; without you realizing it, after a week they bill you for a $40 premium subscription, and if you don't cancel, daily inte... See more
Company replied
It's a useless service. It exists only to take advantage of people looking for housing in the tough Netherlands market. They charge you as soon as the trial ends and refuse to refund you even thou... See more
Company replied
Never ever use this service. Signed up for the “free” trial of €1 in the Netherlands and ended up paying €80 for a monthly payment and “collection fees”. You wont find genuine housing listings and the... See more
Company replied
Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
Contact info
1.7
Bad
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Subscription charged without clear consent
I paid €1 thinking it was a one-time trial, but Rentola tried to charge €39 afterwards. I canceled everything, contacted support, and blocked the payment via my bank. This kind of hidden subscription is not okay. I hope Rentola improves transparency and support.
24 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Mehmet,
We’re sorry to read that this was your experience. We understand how important clarity and transparency are when it comes to subscriptions and payments.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
No original offers & Cancellation tricky
- No original offers; only collected from other pages, that often need a subscription too
> so rentola is useless for me.
Attention: You have to cancel, otherwise you will pay 39€ after 14 days. It's very tricky, you cannot cancel within 24 hours after registering. So make sure to set a timer and don't forget to cancel the next day.
22 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read that the service did not meet your expectations. We understand that clarity around listings and subscription terms is important.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
IT is necessary to find why Rentola…
IT is necessary to find why Rentola take from people sources without autorisathion for proper unit. Instead of solution they propose to stop solution. Solution and back that sources is normally fair feeling.
19 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Bartosz,
We’re sorry to read that this has been your impression. We understand that concerns about listings and how they are presented can raise questions.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Absolute scammers
Absolute scammers, they ask you to pay 1 euros to be able to message real estate egents, but most ads are scams and fake with cheap rent prices. Then without mentioning they extend your subscription and charge you 39 euros next. Dont give them your payment details. Dont use them.
19 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Dan,
We’re sorry to read that this has been your experience. We understand how disappointing it can feel if the service did not meet your expectations.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Auto-Subscription SCAM, cancel ASAP
Company asks you to pay 1 euro to react to houses, but you get send to other websites (websites of the companies that actually rent out these places), after this they charge you 39 euros a month without letting you know you accepted a subscription (misleading texts on the website). I got my money back by contacting my bank and blocking Rentola immediately. Reccomend you all do the same and also send them a mail to delete your account in hopes that they actually do.
18 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Scott,
We’re sorry to read that this has been your impression. We understand that it can be frustrating if the process does not meet your expectations.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply to our last email.
In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.
If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Rentola Team
Be careful this people are thiefs and…
Be careful this people are thiefs and scam after you cancel your subscription they will still take your money from the card you put
3 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Adam,
We’re sorry to read that you feel this way. We understand that billing concerns can be very frustrating.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAMMERS!!!!!
SCAMMERS!!!!!
I never subscribed to anything in the first instance, I was only ask to pay £1 to be able to contact landlord and thereafter they tried to debit £35 from my account saying its subscription, then I went back to the site to cancel subscription, but I still got debited even after cancellation. Their phone number is fake and they don’t respond and I’m wondering how they are still allowed to operate.Refund my money immediately or I am taking this up legally and I don’t care how much it will cost me to bring this scammers to book.
Added: To further show how untrustworthy and fraudulent they are, they have comeback to me after 6 months requesting for ridiculous information to solve the issue. Do not trust them they are fake and FRAUDULENT!
7 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Dorothy,
We’re sorry to read how strongly you feel about this situation. We understand that unexpected billing can be very concerning.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
They are still scammers
They are still scammers! The 1 euro deal was enticing! I fell for it. So here's how it went for me. They gave me an option to register through google- which I did. Next day I tried to log in through google, and they would not let me log in. The only way was to make a new account again!! I was so stupid for doing so, because they are now charging me twice a month!!! And cancelling is not possibble because they simply keep throwing an error at me every time I try to log in. The site itself is useless as well even if you do get in. Every time you try to set a filter- error. Every time you try to answer to the listing- error.
If you encountered a similar issue, go to your email, when you signed up using your google account they sent you an email with your details- click on "get started" and you'll be able to get into your account and cancel the subscription. That is literally the only way to access your account after you have made it. If you happened to make an account multiple times- find both emails and do that for both, they will shamelessly take your money multiple times from your bank.
4 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Pulveris,
We’re truly sorry to read how upsetting this experience has felt for you. We understand how frustrating it can be when access issues and unexpected charges create confusion.
Please note that once a subscription is cancelled, no further charges occur. If a charge appears after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may be more than one subscription registered under different login details.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly. Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I cancelled the payment but they keep…
I cancelled the payment but they keep charging. Just fraudulent scams company.
12 June 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Bruna,
We’re sorry to read that this situation has left you feeling frustrated. We understand how concerning it can be when charges appear after you believed everything was cancelled.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would very much like to review your case carefully and clarify what has happened in your specific situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
It is complete scam.
It is complete scam.
i am unable to log in to the portal to cancel subscription.
Email from Rentola.nl" Caution: If the outstanding balance is not restored, we are unfortunately going to have to handle this settlement via our collection partner. Because of this, legally determined collection costs will be added to the invoice, with a minimum of €40. Of course, we both would not like that to happen, since it will costs more money and time
The outstanding amount is € 39.00.
You can simply pay using the button below with a preferred payment method."
1 June 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read that this situation has caused you concern and frustration. We understand how receiving payment reminders can feel stressful, especially if you believe you were unable to access your account.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would very much like to review your specific case carefully and clarify what has happened in your situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Oplichters
I never gave permission to transfer money from my bankaccount. I want my money back asap!
12 June 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Jasmijn,
We’re sorry to read that this situation has caused you concern. We understand how worrying it can be when a charge appears that you did not expect.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We would very much like to review your specific case and clarify what may have happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Lot of scam on the platform
My house is advertised on rentola, however, not for rent…. I’ve reported the scam, but no response. Even after a few weeks. I had a woman coming by my house to check it out. Horrible service and very likely you will be scammed via the platform.
2 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Roosmarijn,
We’re truly sorry to read that this situation has affected you in this way. We understand how concerning it must have been to discover your property advertised without your intention and to have someone visit unexpectedly.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We would very much like to review your specific case urgently to ensure the matter is addressed properly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I never thought to sign up as a member
I never thought to sign up as a member, I just paid 1€ and got a bill every time I sent an email and no response, even the phone number is not available to contact.I would like to warn anyone looking for a home not to sign up with this website. I am running out of ways to get you to stop sending me collection letters.
6 June 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Sarunya
We’re sorry to read that this situation has left you feeling so frustrated. We understand how stressful it can be when there is confusion around registration, billing, and follow-up communication.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We would very much like to review your specific case carefully and clarify what has happened in your situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Their incompetency will make you laugh-…
Their incompetency will make you laugh- it's so bad! I registered and paid TWICE and absolutely no functionality was available to me- the team assured me they are looking into it, nothing happened. I started receiving invoices then threats with debt collectors even though I made them delete my account. I never post reviews so this had to be horrible for me to do so
Ridiculous.
1 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hi Krishnapriya,
We’re truly sorry to read that this experience left you feeling this frustrated. It’s clear this situation caused a great deal of disappointment, especially after multiple attempts to resolve it.
We would very much like the opportunity to review your case carefully and clarify what happened in your specific situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Very vad Website only care about money…
Very vad Website only care about money and it steals money using subscriptions game!! I didn't subscribe and was charged.. very bad experience 1 Star.. no zerooooo..
25 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Raghad,
We’re sorry to see that this experience left you feeling so disappointed. We understand how upsetting it can be when a charge appears unexpectedly.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
We would very much like to review your specific case and clarify what may have happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I did not sign up and was charged ..
I did not sign up and was charged ... I feel scammed ... website useless .. I am not unusual, many people have been scammed
18 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello John,
We’re sorry to read that this experience left you feeling this way. We understand how concerning it can feel when a charge appears that you did not expect.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
We would genuinely like to review your specific case to clarify what may have happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Taking advantage of desperate people
Scam!! I made an account a few months ago and canceled my subscription. Didn’t get a cancellation notice found out they were still charging me after i kept refunding it they threatened me with legal action , i got scared so i paid for that one. I then emailed them that i wanted my account deleted then cuz i thought after i paid everything was settled. They said they deleted it, thought it was finally over, until i realized i got charged again a month later, after refunding that I got angry and emailed them again asking, why im still getting charged? They responded with “they will investigate and need this and that from me screenshots from the receipt” then they made up a story about me having signed up accidentally with a different account thats why im still getting charged and i need to pay 3 more times for that account cuz the invoices where unpaid. I immediately block them from my bank.
8 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Avantika
We’re truly sorry to read how stressful and overwhelming this situation has been for you. We understand how unsettling it can feel when there is ongoing uncertainty around cancellations and charges.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
We would very much like to carefully review your case and clarify exactly what happened in your situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Do not sign up
Do not sign up! I did not sign up for their service, but charged €39 despite never having looked at the website, nor providing any service. When I refunded the amount, they have been threatening me with a debt collection agency.
9 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lucia,
We’re sorry to read that this situation has left you feeling concerned. We understand how stressful it can be when there is confusion around registration and billing.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We would very much like to review your case carefully and clarify what happened in your specific situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola, scammers, Stay away from this people
Stay away from this people, they are scammers
7 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Izuchukwu,
We’re sorry to see that your experience led you to feel this way. That’s certainly not the impression we aim to leave.
We would appreciate the opportunity to look into your case and clarify any concerns you may have.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola is a scam and scammed me
Rentola is a scam in my honest opinion. It seemer good at first. Paid 1 Euro for a subscription. Then when i wanted to cancel it i couldnt log in into my account so o contacted customer service which by the way says its always available 24/7. They never responded to me and i kid you not a few hours after i sent the message to customer care i got deducted 39 euros on my account for literally nothing!!!! Before my due date which was 3 days later. They told me i had another account on their other website using the same email which technically shouldn't be possible if its 1 website all together. I emailed them for a refund.
Back and forth they said they cant help me unless i provide sufficient evidence and proof like a screenshot. I told them i didnt take a screenshot because who i their right mind would've and i thought i had more time. I told them i contacted customer care and the proof is with them. They then told me unless i show them proof of that aswell, they cant refund then they proceeded to remind me that i agreed to their terms and conditions to the subscription which made this none refundable!
They literally are a scam because they just redirect you to another website or another platform for you to also find that you have to pay a subscription for that one aswell!
I literally have just sent them proof that i emailed customer service but i know they won't refund my money!
Trust me.
Don't even think of trying it. Its trash! Wasted money on this! Stole my money!
20 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Timothy,
We’re genuinely sorry to read how upsetting this experience has been for you. We understand how concerning it can feel when there is confusion around access, cancellation, and charges.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
Rentola and Huurportaal are sister sites but target different markets and have different subscription plans and support teams.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would very much like to review your case carefully and clarify what happened in your specific situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.