Terrible experience—they are total scammers! The €1 subscription trap is a lie; without you realizing it, after a week they bill you for a $40 premium subscription, and if you don't cancel, daily inte... See more
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I signed up for a trial and simply forgot to cancel it in time. I was charged €39, which is a lot of money for me right now. I reached out to support immediately to explain my financial situation an... See more
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It's a useless service. It exists only to take advantage of people looking for housing in the tough Netherlands market. They charge you as soon as the trial ends and refuse to refund you even thou... See more
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Exceptional customer service. Although they might not find you a suitable housing because of the current demand in The Netherlands. They definitely help look in the right places. And aside from their... See more
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Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
Contact info
1.8
Poor
673 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very concerned that this is a scam as I…
Very concerned that this is a scam as I paid the $2 to get in touch with a landlord for a rental. After paying, I was sent to the real listing posted by a real estate company which was in fact selling the house. The rentola add was misleading. I have tried to cancel my subscription but cannot log in to do so as my details are “incorrect” when I am definitely using the right log in details. Do not purchase the subscription to this website I do believe it to be a scam to get money off people who cannot log in to cancel their subscription. This is terrible
21 January 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lilianna,
We’re truly sorry to read how concerning and frustrating this situation has been for you. We understand how upsetting it must feel to pay for access expecting to contact a landlord, only to be redirected to a listing that did not match your expectations. On top of that, being unable to log in while trying to cancel would understandably add even more stress.
We would very much like to look into both the listing you mentioned and the login issue you’re experiencing. Access problems can sometimes be related to small differences in email spelling or account registration details, and we’re happy to help clarify this for you.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
They are Fraud
They are Fraud. I will inform Police and Netherlands. I create membership because the force this one. And as I understood they are Web is just forwarding other websites Like Funda.nl etc. I cancelled my membership but still they are asking me to pay.
Friendly recommendation don't use this Web site and similar. They have no service only concentrate to drain money from your pocket.
my email if some one has questions before apply membership rentola.nl they can drop me an email. I will share my experiences.
11 January 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Alkan,
We’re sorry to read that your experience has led to such strong concerns and that you feel this way about our service. Especially if you believed you were forced to create a membership and are still receiving payment requests after cancelling, we understand how upsetting and frustrating that must feel.
Huurportaal functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We would genuinely like to review your specific case, including the cancellation status and any related charges, so we can clarify what happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Scam, exact same story as the others. I tried cancelling with my bank multiple times and couldn't find who was taking the money. If rentola replies before the Ombudsman and returns my money, they might avoid a lawsuit.
9 January 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Sean,
We’re genuinely sorry to read that this situation has led to so much frustration and concern, especially if you felt unsure about where the payments were coming from and had to involve your bank. We understand how stressful that can be.
We would like the opportunity to review your account carefully and clarify exactly what happened, including the subscription status and any related charges. Clear communication is important, and we’re here to look into this properly.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Big scam and big joke.
1 star because it’s not possible to rate as 0. BIG SCAM. You are not able to apply for most of the properties, sometimes it gets stuck by any reason. Besides, when you want to cancel it says that’s not possible and you still have to pay even during the trial period.
If you do not pay they send the amount to a collection agency. Big joke jajaja
Don’t know how this kind of companies are allowed!
4 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to hear that your experience led you to feel this way. We understand how frustrating it can be if applications do not go through as expected or if you experience technical issues while using the platform.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly. If you encountered difficulties during cancellation, this is something we would like to review carefully.
To help review your case and assist you directly, we have requested your details via Trustpilot’s secure system so our support team can contact you.
Kind regards,
Rentola Team
Scam
Scam. Charge despite cancelled subscription.
I must add that replying over year after the event is by itself a proof that the company is nothing but scam.
This isn't about service but just an attempt to remove negative reviews as unconfirmed.
I'm surprised that Truepolit allows such a strategy.
22 December 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Jonathan,
We’re sorry to hear that you believe you were charged after cancelling your subscription. We understand how frustrating that can be.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Each situation should be reviewed individually to clarify what occurred.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I had a terriblPredatory Subscription Scam - Avoid Rentola at All Costse experience with…
I had a terrible experience with Rentola, and I strongly advise others to stay away from this company. I signed up for their one-week trial, paying €1 as advertised, but I canceled the subscription well before the trial period ended. Despite this, they attempted to charge me €39 for a subscription I had already canceled.
Their subscription model feels like a deliberate scam. They lure you in with the trial, hoping you'll forget to cancel, and then make it incredibly difficult to avoid being charged. Even after canceling, they tried to take money from my account, which is unacceptable and unethical.
Customer service is nonexistent, and they make no effort to resolve the issue or acknowledge their fault. I had to threaten legal action to get them to take my complaint seriously.
Rentola is dishonest, unreliable, and preys on unsuspecting customers. Don’t fall for their false promises—it’s just a trap to get your credit card details and charge you for a service you didn’t agree to. Worst experience ever!
14 December 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read that this situation left you feeling this strongly. We understand that subscription and billing concerns can be very frustrating, especially if you believe you cancelled within the trial period.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Each case should be reviewed individually to determine exactly what happened.
We would genuinely like the opportunity to examine your account timeline carefully, including the cancellation date and any attempted charges, to provide clarity.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Can you stop this debit alert attempts…
Can you stop this debit alert attempts on my account please. I am not interested in subscribing further as I have been in touch with you twice and you stated all your properties are not available to let for this year. So why would I subscribe further if I want an immediate move in. I have dismembered from the portal and I do not want further debit attempts on my account. Please treat as urgent as possibl and disengage further debit attempts on my account. I have also sent several emails stating my discontinuation.
15 December 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We understand that seeing repeated debit attempts can be very concerning, especially if you believe you have already cancelled your subscription. We appreciate you raising this urgently.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
Because this involves account-specific billing details, we would like to review your case carefully to confirm the status of your subscription and ensure everything has been handled correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
It's a notorious platform which phish…
It's a notorious platform which phish customers to subscribe for free for a trial period and then without bringing any results, it forces for automatic renewals. I cancelled within the first trial period, but the company still charged me for 39 euro of subscription for the first month. For such 39 euro, they involve a payment collection third party, and the charge increased to 80 euro. Never use this platform.
10 December 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Miyo,
We’re sorry to read that this has been your experience. We understand how frustrating it must feel to believe you cancelled within the trial period and still see charges applied afterward.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Situations like this should always be reviewed individually to clarify what occurred.
We would genuinely like to examine your account history carefully to determine exactly what happened in your case.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
The website is simply a scam
The website is simply a scam. You get no replies from the landlord and even after cancelling my subscription they continue to charge me. I am acutely sad that I have to give one star because they don't even deserve that.
1 December 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Tom,
We’re genuinely sorry to read that your experience left you feeling this disappointed. Searching for housing can already be stressful, and it’s understandable that unmet expectations make that even harder.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. We would very much like to review your specific case to clarify what happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola scammed 550 euro
Hi Pradip,
Thank you for reaching out.
I can see that you subscribed to our services on rentola.com on 11 November 2023. The subscription was renewed at the full price after the 7-day trial period was over and every 28 days after that as per our agreement.
You can see all your account details including when it will renew by logging into your account and going to the "My Membership" section.
When creating a subscription with us, it costs a lower amount in the intro period - afterwards, you are charged the standard price for each subscription period until you choose to cancel the subscription.
This is brought to your attention when you register the payment and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a confirmation email with the terms and conditions clearly stated.
If you do not wish to continue the premium membership, you can cancel anytime via your account settings or by contacting customer service.
I can also see that you cancelled your subscription on 26 October 2024 and I can confirm that you'll not be charged again. Currently, this is a free account with no active subscription. A refund, however, is not possible since the subscription was cancelled after a new billing period had started.
Further, users are not allowed to delete their accounts, they have to contact the support team for it. Please confirm if you want me to permanently delete this account and are fine with losing all the details(including property search and history) associated with your account. Once I have your confirmation, I'll delete your account.
Hope that helps, please let us know if you need anything else.
Hi Pradip,
Thank you for your reply.
I'm afraid we informed you before, during, and after you subscribed to our services. As a responsible company, we have a duty to disclose costs, which we do in several places. As a customer, you also have a responsibility to read the information we provide.
Further, you could have requested cancellation anytime after the first 24 hours and you still would have used the services for the remaining period. You could have cancelled either by doing it yourself or by contacting the support team like you did this time. You should have also kept track of your debits and reached out to us sooner however, you reached out to us a full month after you cancelled your subscription.
For these reasons, your refund request is denied and this ticket is now closed.
Seeking alternative help is your right and you are free to do so, however, since you have chosen to go that way, we must stop all future communications.
Kind regards
Abhinav
rentola.com
Could you please send me terms and conditions? I haven't received anything. I checked everything, and I also checked different reviews and people's platforms Almost 98% people said we're scammed by your $1 subscribe strategy and later you upgraded our account. who the held are you doing such an untruthful and scamming business? I already filled out the complaints with European consumers about cyberspace in Germany and shared my all the browsing history, including your scamming business details. I know you doing the same in the name of terms and conditions, but I won't let it happen with any consumers who have hard-earned money and pay you without consuming your services. Look at your reviews. Also asked you send me your terms and conditions as soon as possible.
15 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Pradip,
We’re sorry to see how strongly you feel about this situation. We understand that concerns regarding subscriptions and billing can be very upsetting, especially when you believe something was not handled correctly.
We would prefer to review your case thoroughly and address your concerns directly rather than discussing account-specific matters publicly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I cancelled subscription on 14th day…
I cancelled subscription on 14th day and they send me incasso. Watch out for this banditos
28 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Tom,
We understand how frustrating it must feel to receive collection communication after you believed your subscription was cancelled. That can understandably cause concern.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Each situation should be reviewed individually to determine exactly what occurred.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scum
Borderline fraud with the methods they used to activate the paid subscription. I see so many other saying the same thing so I know I’m not crazy! I am still not sure when I even agreed to start a paid subscription with them but here I am owning THREE MONTHS of subscription plus a collecting fee of SEVENTY. scum people, scum company.
1 September 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Francesca,
We’re sorry to read that this situation has left you feeling frustrated and uncertain about how the subscription was activated. We understand how concerning it can be if you are unsure about when a paid subscription began.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. The subscription terms are presented during the registration process, but we understand that confusion can still arise.
We would genuinely like to review your account history carefully to clarify when the subscription was activated and how the charges were applied, including the amounts you mentioned.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Redirects to other listings & fake housings
Exetremely dissapointed in Rentola and the people that work there. After registering and paying a subscription fee, none of the advertised apartments were actually available. Rentola simply redirects you to other websites where the apartments are listed, requiring yet another registration and subscription fee. Despite completing these additional steps, I was never contacted or followed up on by any of these platforms. I couldn’t contact them either.
This feels like a blatant exploitation of people in need of housing. Rentola shows no accountability or concern for its users, and their service borders on being a sca
27 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello David,
We’re sorry to hear that your experience left you feeling disappointed. We understand how discouraging it can be when you are actively searching for housing and the process does not unfold as expected.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We recognize that being redirected to third-party platforms may require additional steps, and we understand that this can feel frustrating. We would genuinely appreciate the opportunity to review the specific listings you encountered and look into what may have happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
My 1€ introduction fee activated a Premium subscription fee.
Having paid 1€ introduction fee by credit card I expected an activation notification prior to a subscription was charged to my credit card. A week later, without notification my card was charged for a premium subscription. I wrote explaining my circumstances, requesting a refund. My message remains unanswered that I was charged for a premium service for an introductory service. Beware, this company's procedures are deliberately evasive and make it virtually impossible to contact them.
3 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Kenneth,
Thank you for sharing your experience. We understand that you expected clearer notification before any ongoing subscription charge, and we appreciate that this situation caused confusion.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. The continuation terms are presented during registration, but we understand that expectations regarding reminders or notifications may differ.
We would genuinely like to review your specific case, including the communication you mentioned and the charge applied, to clarify the details and address your concerns properly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
To help review your case and assist you directly, we have requested your details via Trustpilot’s secure system so our support team can contact you.
Kind regards,
Rentola Team
Scammed by rentola
I only wanted to find a student accommodation in bari.Since they don’t give contact of landlords without a 1 pound payment I had to take the trial .These ppl are SCAMMERS!!! .I tried cancelling it right then but it said it was only possible 24 hours later.When I tried then there was no active subscription in my account under membership .Just wow! But I received an email saying I would be charged 28 days after as it was a premium subscription which didn’t exist when I tried cancelling .Today my bank account has been charged without any warnings .SCAMMERS!I logged into my account too and still I dont have an active subscription to cancel !!! I’m gonna sue this company !!!Doing fraud and taking money from innocent people and finally acting all nice and kind .Anybody who wants to consider rentola in future ,NEVER NEVER pay a SINGlE PENNY to these FRAUDS !more fun facts: This subscription that never existed was also never under my apple subscriptions .never in my member subscriptions and they charge you without a single warning.These people are going to face the court.
1 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Sepetha,
We understand that this situation has caused you a great deal of frustration, especially if you believed there was no active subscription visible in your account. Seeing a charge when you thought everything was cancelled can understandably be upsetting.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Situations involving visibility of subscriptions or account access should always be reviewed individually to determine exactly what happened.
We would genuinely like the opportunity to look into your case carefully, including the account details and cancellation attempts you described, to clarify the matter properly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola just automatically charges…
Rentola just automatically charges people from their cards without any notice or emails. I was just charged twice without realising, and when I tried to unsubscribe on the platform it just kept showing "TRY AGAIN" on a red field on the website. So I thought I didn't have any active subscription. Now I just got charged the second time, total 78 euro for nothing. This is a scam.
28 October 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We understand how concerning it must be to see unexpected charges, especially if you experienced technical difficulties while attempting to unsubscribe. That can understandably cause confusion.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
If you encountered an error message while trying to cancel, this is something we would want to review carefully. Situations involving duplicate or unexpected charges should always be checked individually to clarify what happened and ensure everything is correct.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam!!!!!!!!!!!!
23 October 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lili,
We’re sorry to see that you feel this way. We understand that strong reactions usually come from a frustrating experience, and we would genuinely like the opportunity to understand what happened in your case.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I had issues with my premium account…
I had issues with my premium account settings.
It was a very quick response to my requer, and they were very helpful, flexible, and customer friendly.
22 October 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Zoltan,
Thank you for taking the time to share your experience. We’re glad to hear that your issue with the premium account settings was resolved quickly and that our team was able to assist you in a helpful and flexible way.
Providing clear and friendly support is important to us, so it’s great to know this reflected in your experience.
If you ever need assistance again, we’re always happy to help.
Kind regards,
Rentola Team
They send you to other paid websites, no real information
They dont actually have any listings. Just links to other websites that have houses there. Complete scam waste of money and time. Do not even sign up for their free trial. Waste of time. Or use fake name and fake email with charged temp use credit card
2 September 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to hear that this was your impression of our platform. We understand that being redirected to external websites can feel frustrating if it was not what you expected.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We would genuinely appreciate the opportunity to review your experience in more detail and clarify any concerns.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Borderline commercial practices
The interface is quite ok, but you should be careful about the company’s commercial practices. I had the experience of making an account for the free test period, cancelling the account after 2 weeks and still having to pay for a year subscription, with messages threatening to involve the debt collector if I did not pay within the specified delay.
6 September 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Jonas,
Thank you for sharing your experience. We’re sorry to hear that the subscription process left you with this impression, especially regarding the billing and collection communication. We understand how concerning that must have felt.
Our subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. These situations should always be reviewed individually to clarify exactly what occurred.
We would genuinely appreciate the opportunity to look into your specific case and clear up any misunderstandings.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
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