Renta Centre Reviews 

92
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

5 days before the due delivery date I received an email that the bed I had ordered a month before would not be delivered and they hoped it would not cause any inconvenience. The email was not signed o... See more

Rated 1 out of 5 stars

Too expensive. Didn't contact us for pickup - we had to arrange. Expect they would have charged us for additional month if we hadn't have called. Drop off and pick up difficult, person with credit ca... See more

Company replied

Rated 1 out of 5 stars

What a terrible company. They called to tell me they had to update my quote to a smaller fridge and washer, but it'd be less money. Then when I asked to send over the changes to my email, they said ye... See more

Rated 5 out of 5 stars

I have used Rentacentre to rent a small fridge on 2 occasions. Firstly whilst waitng for my my new fridge to be delivered and secondly when I was having minor renovations and did not have access to t... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Renta Centre has been Sydney’s premier short-medium term furniture and appliance rental company for almost 30 years. Over the years we have had thousands of happy customers many of which return to us as their situation changes for hassle free rental solutions. Give us a call on 02 9310 1999 for all your appliance rental and furniture hire needs.


Contact info

1.8

Poor

TrustScore 2 out of 5

92 reviews

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No recent history of asking for reviews

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1.8

All reviews

(92)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

The staffs are very friendly and the service is great! I would definitely recommend Renta Centre!

21 March 2018
Unprompted review
Rated 5 out of 5 stars

very good service

very good service especially in planning and delivering. Beds were very good quality and the rest of the products (tv, washing machine, dryer, sofa) basic but reliable, clean and in line with with had been promises.

21 March 2018
Unprompted review
Rated 5 out of 5 stars

My experience was very positive

My experience was very positive, delivery and pickup was on time .. delivery men very helpful.. staff in the office were great to deal with.
.everything worked like clockwork.I will use them again and recommend
Renta Centre.

21 March 2018
Unprompted review
Rated 5 out of 5 stars

From start to finish helpful and…

From start to finish helpful and pleasant experience dealing with David

1 March 2018
Unprompted review
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Reply from Renta Centre

Hi Nik. Thanks for the wonderful feedback. We really appreciate it. Regards the Team @ Renta Centre

Rated 5 out of 5 stars

Found the service to be excellent

Found the service to be excellent! They delivered a perfect bed which l had ordered, exactly at the time theyarranged to deliver, after sending me a text to remind me, on the day before the day on which they had said they would collect. The bed was in perfect order too. I will certainly use this company if l needed any further services. Many thanks. Hannah Jersky.

18 December 2017
Unprompted review
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Reply from Renta Centre

Hi Hannah. Thank you for your review. Glad we could assist you in a hassle free manner. Regards the Team @ Renta Centre

Rated 5 out of 5 stars

Excellent customer service provided on …

Excellent customer service provided on all occasions I have used Renta centre

16 December 2017
Unprompted review
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Reply from Renta Centre

Hi Julie. Glad you like our service and we appreciate your return business. Regards the Team @ Renta Centre

Rated 4 out of 5 stars

Good delivery

Nice service
No fuss - delivery in and out - jobs done .

15 December 2017
Unprompted review
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Reply from Renta Centre

Hi Tessa. Glad you found our service fuss free. Regards the Team @ Renta Centre

Rated 4 out of 5 stars

Good dealings

Good dealings, easy drop off and pick up.

13 December 2017
Unprompted review
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Reply from Renta Centre

HI CK. We are pleased to heat you found us easy to deal with. Regards the Team @ Renta Centre

Rated 5 out of 5 stars

So easy to deal with

So easy to deal with. Needed a dishwasher urgently and they went out of their way to get it to me the same day. The delivery and installation process was quick and professional. Any questions i had were answered over the phone in a very friendly and welcoming way. We only needed the dishwasher for a month but i won't hesitate to use this company again when next we're in the market for something similar. We even received a discount voucher for future uses after our initial rental was finished. So much bad service around these days but i was just delighted to be dealing with these guys. Thanks!

11 December 2017
Unprompted review
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Reply from Renta Centre

Hi Anon. Thank you for your review. We appreciate the feedback. Regards the Team @ Renta Centre

Rated 5 out of 5 stars

what a pleasure dealing with your …

what a pleasure dealing with your company!! the furniture was perfect but your people is what makes your company the best, particularly David.

MariaElena Urrea- 24/19A Tusculum Street Potts Point

9 December 2017
Unprompted review
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Reply from Renta Centre

Hi Maria-Elena. So pleased we were able to provide you with a pleasant rental experience. We strive to provide excellent customer service. Regards the Team @ Renta Centre.

Rated 5 out of 5 stars

Renta Centre were very easy and …

Renta Centre were very easy and friendly to deal with and the fridge was delivered and picked up on time. My deposit was returned promptly once the fridge was picked up.

7 December 2017
Unprompted review
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Reply from Renta Centre

Hi Cathy. Thanks for your lovely review. Glad we could assist you with our easy application process and friendly staff. Regards the Team @ Renta Centre

Rated 5 out of 5 stars

Easy transaction

Easy transaction. Very helpful staff.
Wrong dining table delivered no problem to exchange. Fast service. Arrived on time. Limited choices available this would be my only complaint. That being said if the stock you want is available then great company to deal with.

7 December 2017
Unprompted review
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Reply from Renta Centre

Hi Michelle. Thanks for the feedback. Glad we could resolve the issue quickly and to your satisfaction Regards the Team @ Renta Centre

Rated 2 out of 5 stars

Mattress was horribly uncomfortable

Mattress was horribly uncomfortable, could feel springs when you lay on it. Poor quality product.

7 December 2017
Unprompted review
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Reply from Renta Centre

Hi Anonymous. We are sorry to hear that you were unhappy with the quality of the mattress provided. We would have happily swapped the mattress for you during the 6 months that you rented it but unfortunately we were never advised that there was an issue. We will look into the item that you had and ensure that it is removed from circulation if necessary. Regards the Team @ Renta Centre

Rated 5 out of 5 stars

Great experience

Great experience, very friendly staff and good customer service. Highly recommend Renta Centre.

7 December 2017
Unprompted review
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Reply from Renta Centre

Hi Jacqueline. We are very please that your rental experience with us was a great one. You're recommendation is appreciated. Regards the Team @ Renta Centre.

Rated 5 out of 5 stars

It was a good experience

It was a good experience. Initial contact, delivery and then pick-up. The bed was very comfortable for our guest. Thank you.

7 December 2017
Unprompted review
Renta Centre logo

Reply from Renta Centre

HI Cynthia. Thank you for the positive feedback. Glad you had a good experience with us and the bed was comfortable for your quest. Regards the Team @ Renta Centre.

Rated 3 out of 5 stars

Harder to hire a bed, than the Crown Jewels!

The process to hire a bed was so intense I wondered if I was actually hiring the Crown Jewels. Far too much paperwork, belts, and braces; especially considering we offered to pay up front for the whole thing. They wanted so much information and so many reference details from me, it made my application for Australian Citizenship seem like a walk in the park. Rather ridiculous. Their delivery people need some serious training too. On both delivery and pick up, they didn't utter a single word to us - just walked in and out - not even a 'hi' or 'goodbye'. Very rude, and a real missed opportunity to have asked about whether we were happy with the hire product; which, by the way, we were.

7 December 2017
Unprompted review
Renta Centre logo

Reply from Renta Centre

Hi S. We are sorry to hear that you felt our application process was too complicated. As we operate in a regulated environment there is certain basic information we are obliged to collect for the assessment of an application. We have refined our application process over the 28 years we have been in business in Sydney to try and make it as hassle free as possible for our clients. Regards the Team @ Renta Centre

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