Renaissancejewel Reviews 

787
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 773 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the jewelry, often describing products as stunning, beautiful, and even better than expected. Many also highlight the excellent customer service, noting staff helpfulness, responsiveness, and clear communication throughout the ordering process. Reviewers frequently commend the ease of placing orders and the prompt, secure delivery of their purchases. However, some customers also noted that delivery or shipping sometimes took longer than initially anticipated. Despite this, people generally found that customer service was helpful in providing updates and addressing concerns during these extended periods.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the exceptional craftsmanship,... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding craftsmanship,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting speedy delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience from Renaissance Jewel was seamless and easy. I ordered a set of 1Ct diamond earrings set in silver for my wife’s birthday. They arrived on time and in great shape. Would recommend that... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

787 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(787)

789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Experience and Quality

Renaissance Jewel was a great experience, paperwork was in order, appraisal, quality and my wife could not have been more happy with her gift. Shipping was also very fast, will deffinetely use again

25 June 2026
Unprompted review
Rated 5 out of 5 stars

My purchases from Rennaisance Jewels…

My purchases from Rennaisance Jewels were the best purchases I have made in a while. I purchased a 1.5ct and 3ct pendant and am so glad I did! My wife loves them My initial purchase of the 1.5ct pendant was so beautiful and full of fire! Although lab grown, it was spectacular! It caught the light in ways even my wifes natural diamonds dont. And the 3ct was as expected much more spectacular! If you are looking for an inexpensive alternative, you have got to try a rennaisance diamond! The quality, the ease of ordering and the delivery service were white glove all the way!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Renaissance Jewel

Renaissance's tracking provided details on every step of the production of my wife's diamond pendant! They even reached out to confirm my address, production and shipping was surprisingly fast too. My wife really loves this beautiful pendant. I will be a definite return customer! I highly recommend Renaissance Jewel.
Dean

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I recently purchased a beautiful pair of stud earrings from Renaissance Jewel and had a great experience. The transaction was smooth, the service was excellent, and the earrings are absolutely stunning. I highly recommend them for their quality jewelry and friendly customer service! 💎✨

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering online made me a little…

Ordering online made me a little nervous, because, I’m usually ordering without a representative. At Renaissance Jewel, they answered all my questions, as though I was right in front of them. With their assistance, I know I chose the right ring and I felt very comfortable doing so. I wanted a ring for myself. What a large selection they had.
There were engagement rings, wedding rings, anytime rings. I did have an issue the first month. When I told them about it, they immediately sent me a return, postage-paid label to send it back. I received it back in a timely manner and had to sign for it. I liked that. I have been in love with it, ever since I purchased it. I highly recommend Renaissance Jewel. You won’t regret ordering from them and he or she will love it. When I'm ready to look for another piece of jewelry, I'll make sure to go to Renaissance Jewel. West Virginia

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Emerald Cut

Beautiful ring, and FLAWLESS diamond.

Details
The jeweler included all the details we asked for, including the engraving.

Responses
They responded promptly to our request to update the band to 2mm during production.

Shipping
They shipped within 24 hours of request and we received it the next day. The ring was packed in bubble wrap plus 2 shipping boxes, fully secured.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I finally received my package

I have not received my package. My Address is a residiential address and it shows as a commercial address. That is not correct. Please deliver my package I am here waiting for my Package.

15 June 2026
Renaissancejewel logo

Reply from Renaissancejewel

Dear Valued Customer,
Thank you for reaching out, and we're sorry for the frustration this has caused. We completely understand how eager you are to receive your piece, and we want to give you a full picture of where things stand.
Your package was shipped via FedEx on Tuesday, June 16th. FedEx attempted delivery on Monday, June 22nd, but the attempt was unsuccessful and is showing as a failed delivery on their end. Because your order contains fine jewelry, FedEx requires a signature upon delivery — if no one is available to sign, they will automatically hold the package and reattempt. The good news is that FedEx currently shows a new delivery attempt scheduled for today, Tuesday, June 23rd.
To help ensure a smooth handoff, we'd recommend keeping an eye out for the FedEx driver today, or you may also contact FedEx directly to arrange a hold-for-pickup at a nearby location if that's more convenient. Regarding the residential vs. commercial address classification, this is determined by FedEx's system and doesn't affect their ability to deliver to you — but we're happy to look into it further on your behalf if it continues to cause issues.
We truly appreciate your patience and would love the opportunity to make this right. Please don't hesitate to reach out to our team directly so we can assist you every step of the way.
Warm regards,

The Renaissance Jewel Team

Rated 5 out of 5 stars

Melina was absolutely amazing

Melina was absolutely amazing! From the moment I came in, I showed her exactly what I was looking for, and she brought out rings that matched my vision perfectly. She also showed me similar options so I could compare and make the best choice for myself.

I actually ended up choosing a different ring than the one I originally came in for, and I’m so happy I did. Melina took her time with me, answered all of my questions, explained every detail clearly, and never made me feel rushed. Her knowledge, patience, and professionalism made the entire experience enjoyable and stress-free.

Thanks to Melina’s help, I was able to find and purchase my dream ring. I highly recommend working with her if you’re looking for someone who truly cares about helping you find the perfect piece!

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Love the communication

Love the communication and being able to track order throughout process. Once shipped, it came reasonably quick. Whole process was a lot longer than i had anticipated? Hopefully its because the earrings where crafted in house and not because of them being shipped from China.

16 June 2026
Rated 5 out of 5 stars

Gorgeous earrings, and helpful customer service

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had.

The 925 is stamped in tiniest letters on the post of the earrings and I had to zoom way in to see it! The earrings themselves are gorgeous, and the diamonds are *beautiful*

Will absolutely order from them again!!

16 June 2026

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