Renaissancejewel Reviews 

844
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 814 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning beauty of the jewelry, often noting items look even better in person than expected. People frequently highlight the excellent customer service, describing the team as helpful, responsive, and communicative. Many also appreciate the ease of placing orders and the efficient delivery of their beautiful pieces. However, some people mentioned significant delays in receiving orders, with items arriving later than anticipated or not at all. A few others also noted concerns about product settings being too light or hollow, or items appearing smaller than pictured, including one instance of a bent earring.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

Reviewers consistently express high satisfaction with the quality of the products, often noting that items... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of the ordering process and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely in love with this ring! 💛✨ The yellow center stone is so beautiful and sparkles amazingly in different lighting. The design is delicate and elegant, and it looks even prettier in perso... See more

Rated 5 out of 5 stars

So I've been stalking this company for some months or rather it's been stalking me on Facebook for some months. It must of been a matchmaking in the works. I was not disappointed one single bit with t... See more

Rated 5 out of 5 stars

We ended up with a gorgeous set of rings at an excellent price point! While there were a few initial hiccups around custom CAD fitting and band specifications, what stood out most was how the team h... See more

Rated 5 out of 5 stars

My wife and I have been looking for an eternity band for an upcoming Anniversary. Our hesitation is with mined stones and then we found Renaissance. Beautiful stones and great customer service. We... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

844 reviews

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Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(844)

842 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My purchases from Rennaisance Jewels…

My purchases from Rennaisance Jewels were the best purchases I have made in a while. I purchased a 1.5ct and 3ct pendant and am so glad I did! My wife loves them My initial purchase of the 1.5ct pendant was so beautiful and full of fire! Although lab grown, it was spectacular! It caught the light in ways even my wifes natural diamonds dont. And the 3ct was as expected much more spectacular! If you are looking for an inexpensive alternative, you have got to try a rennaisance diamond! The quality, the ease of ordering and the delivery service were white glove all the way!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Renaissance Jewel

Renaissance's tracking provided details on every step of the production of my wife's diamond pendant! They even reached out to confirm my address, production and shipping was surprisingly fast too. My wife really loves this beautiful pendant. I will be a definite return customer! I highly recommend Renaissance Jewel.
Dean

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I recently purchased a beautiful pair of stud earrings from Renaissance Jewel and had a great experience. The transaction was smooth, the service was excellent, and the earrings are absolutely stunning. I highly recommend them for their quality jewelry and friendly customer service! 💎✨

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering online made me a little…

Ordering online made me a little nervous, because, I’m usually ordering without a representative. At Renaissance Jewel, they answered all my questions, as though I was right in front of them. With their assistance, I know I chose the right ring and I felt very comfortable doing so. I wanted a ring for myself. What a large selection they had.
There were engagement rings, wedding rings, anytime rings. I did have an issue the first month. When I told them about it, they immediately sent me a return, postage-paid label to send it back. I received it back in a timely manner and had to sign for it. I liked that. I have been in love with it, ever since I purchased it. I highly recommend Renaissance Jewel. You won’t regret ordering from them and he or she will love it. When I'm ready to look for another piece of jewelry, I'll make sure to go to Renaissance Jewel. West Virginia

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Emerald Cut

Beautiful ring, and FLAWLESS diamond.

Details
The jeweler included all the details we asked for, including the engraving.

Responses
They responded promptly to our request to update the band to 2mm during production.

Shipping
They shipped within 24 hours of request and we received it the next day. The ring was packed in bubble wrap plus 2 shipping boxes, fully secured.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I finally received my package

I have not received my package. My Address is a residiential address and it shows as a commercial address. That is not correct. Please deliver my package I am here waiting for my Package.

15 June 2026
Renaissancejewel logo

Reply from Renaissancejewel

Dear Valued Customer,
Thank you for reaching out, and we're sorry for the frustration this has caused. We completely understand how eager you are to receive your piece, and we want to give you a full picture of where things stand.
Your package was shipped via FedEx on Tuesday, June 16th. FedEx attempted delivery on Monday, June 22nd, but the attempt was unsuccessful and is showing as a failed delivery on their end. Because your order contains fine jewelry, FedEx requires a signature upon delivery — if no one is available to sign, they will automatically hold the package and reattempt. The good news is that FedEx currently shows a new delivery attempt scheduled for today, Tuesday, June 23rd.
To help ensure a smooth handoff, we'd recommend keeping an eye out for the FedEx driver today, or you may also contact FedEx directly to arrange a hold-for-pickup at a nearby location if that's more convenient. Regarding the residential vs. commercial address classification, this is determined by FedEx's system and doesn't affect their ability to deliver to you — but we're happy to look into it further on your behalf if it continues to cause issues.
We truly appreciate your patience and would love the opportunity to make this right. Please don't hesitate to reach out to our team directly so we can assist you every step of the way.
Warm regards,

The Renaissance Jewel Team

Rated 5 out of 5 stars

Melina was absolutely amazing

Melina was absolutely amazing! From the moment I came in, I showed her exactly what I was looking for, and she brought out rings that matched my vision perfectly. She also showed me similar options so I could compare and make the best choice for myself.

I actually ended up choosing a different ring than the one I originally came in for, and I’m so happy I did. Melina took her time with me, answered all of my questions, explained every detail clearly, and never made me feel rushed. Her knowledge, patience, and professionalism made the entire experience enjoyable and stress-free.

Thanks to Melina’s help, I was able to find and purchase my dream ring. I highly recommend working with her if you’re looking for someone who truly cares about helping you find the perfect piece!

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Love the communication

Love the communication and being able to track order throughout process. Once shipped, it came reasonably quick. Whole process was a lot longer than i had anticipated? Hopefully its because the earrings where crafted in house and not because of them being shipped from China.

16 June 2026
Rated 5 out of 5 stars

Gorgeous earrings, and helpful customer service

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had.

The 925 is stamped in tiniest letters on the post of the earrings and I had to zoom way in to see it! The earrings themselves are gorgeous, and the diamonds are *beautiful*

Will absolutely order from them again!!

16 June 2026
Rated 4 out of 5 stars

The ring is amazing

The ring is amazing. The time frame stated at check out and actual time is completely different it showed up 8 days after the latest time stated.

16 June 2026
Rated 5 out of 5 stars

Renaissance order

I had a great experience with Renaissance. I designed an engagement ring and ordered it online. I received it a few weeks later, my fiancé loves it. The price was right. At a local jewelry store the ring would have cost twice as much. I would order again from Renaissance.

12 June 2026
Unprompted review

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