Removals ZoneReviews 

1,371
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and careful with belongings, making the moving process stress-free and smooth. Many people highlight the excellent service, noting that the teams often arrive on time, work tirelessly, and even assist with tasks like dismantling and reassembling furniture. The overall user experience is frequently described as positive, with consumers appreciating the ease and efficiency of the entire process. However, some customers also noted issues with product handling, reporting damages to items and even missing belongings after unpacking. A few other people also felt that pricing was ambiguous, with unexpected additional charges for stairs or extended time, and some felt that tips or positive reviews were expected.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the moving teams for being polite,... See more

Service

Customers had positive experiences with service, with many reviewers praising the politeness, efficiency, and... See more

Price

Customers consistently note ambiguous experiences with price, with many reporting significant discrepancies... See more

Product

Reviewers mention negative feedback about product handling, with many reporting items arriving damaged or... See more

User experience

Users describe positive interactions with the overall user experience, with many reviewers highlighting a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and w... See more

Rated 5 out of 5 stars

Would definitely use again if I ever need to. The movers were professional and kind, and kept telling me off for moving things myself which was funny but also very sensible! Everything got arranged qu... See more

Rated 5 out of 5 stars

Ease of connection with a special mention of Valeri. Removals van came late with an excuse of the driver being sick which wasn’t the case - but when they did arrive - they were absolutely brilliant... See more

Company replied

Rated 5 out of 5 stars

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting tog... See more


Company details

  1. Moving and Storage Service
  2. Carpet Cleaning Service
  3. Cleaning Service
  4. Moving Company
  5. Shipping Company

Written by the company

Welcome to Removals Zone! We provide professional home removal services in London and we save you time by taking care of the safe transportation of all your belongings. We started back in 2005 with just one van, thanks to which we made small deliveries around London. Today Removals Zone is a company that offers a wide range of relocation services, thanks to its hard and long work. The professionalism and the right attitude towards our clients is what has led us forward every day. We are fully aware that you are not just moving things but moving memories, values, your whole life. Our mission is to relieve people from the burden of chores by having an available team around every corner, at the right time, and service of the highest standards. Moving home could be one of the most stressful things you do in life. But with the right preparation, planning and Removals Zone help on the moving day – you might just end up enjoying the experience. Simply give us a call on 020 8004 0004 today and we will do the rest.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,371)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Krasi and Kris best movers!

Krasi and Kris were really incredible. They arrived on time and worked tirelessly all day to move our stuff to the new home. Even when we had a couple more boxes than we originally thought! Very friendly and helpful, taking care of all our belongings with a smile. Would definitely recommend and use them again.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Nico and Bogdan

Nico and Bogdan were excellent. Kind, efficient, and careful with all our belongings, they made the move smooth and stress-free. Everything was handled with professionalism and care. Excellent service — I couldn’t recommend them more!

20 September 2025
Unprompted review
Rated 1 out of 5 stars

They broke fragile items, shouted at a pregnant woman, and never provided compensation.

We had used Removal Zone before because the customer service was good, although the movers weren't very delicate with some items despite marking them fragile. We used them again and it was mostly fine until it came to tipping - we handed one of the people the tip to share amongst the rest of the team but they didn't, and so one of the team members came up to me and my pregnant partner and shouted at us. He accused us of lying and cheating the team and got incredibly aggressive, which was shocking and unacceptable. It then turned out that they damaged furniture in the move and broke an expensive item. When I asked the company for compensation for the horrible experience and the broken item they promised to provide me with some, but after a month of raising this and chasing it, still no luck. I've seen other bad reviews claim that the company are/have carried out internal investigations when issues like this arise, but clearly it's not working.

Never using this company again and would strongly recommend anyone who uses them to provide the cash tip to each person, and accept that your fragile items will be broken.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Good experiance

Very Good experiance. The guys came on time. They load the good properly and quiet fast. They took carr to pack the stuff.
They also delivered all good on time, safely. Happy for their setvice.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Class team with careful delivery

Krasi & Kris were extremely helpful on a hot and rainy day. They protected my belongings very well, kept a good line of communication throughout the move, and were very swift with the transportation. This is the 4th or 5th time I use their services and would recommend to anyone.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Niko and Svetlin were fantastic!

Niko and Svetlin were fantastic!! We had a large amount to move with lots of stairs, and they worked so hard to get us moved into our new home. Would recommend the company to everyone!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Second time using Removal Zone – absolutely amazing team

This is the second time I’ve used Removal Zone, and once again, they were absolutely brilliant. Nicolay, Dimiear, and the rest of the team (five in total) were hardworking, professional, and incredibly helpful from start to finish.

As a woman moving on my own, it can be a stressful experience — but the team made everything feel easy and completely stress-free. They were considerate, respectful, and went above and beyond to make sure everything was done properly.Even moving my 20
Boxes of books! I really appreciated how supportive they were throughout the whole move.

Can’t recommend them highly enough — I I ever move again I would definitely be using Removal Zone in the future. Thank you again to Nicolay, Dimiear, and the whole crew!

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Great job!

Nikolay and Filip did an amazing job! Thank you so much for helping us with our move!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Krasi & Kris were incredibly helpful during the move. They went the extra mile in helping throw away heavy items which was not part of the agreement and I am incredibly thankful! Very fair price as well.

31 August 2025
Unprompted review

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