Relay Financial Reviews 3,227

Agent very responsive and friendly - didn't have to wait too long. Thanks!

Louise has been such an incredible help with setting up my small business accounts. She has been patient and kind and very informative and assisted me every step of the way, which has been so appreciated as a first time small business owner!

The Relay support Team is really kind and supportive.
I had recently and experience with Deanne, she helped me solve a problem with a ACH and followed my case until solved. Thanks! Recommendable

Good experience, needed to do a change. Customer rep was helpful and respectful.

Maya from Relay Financial has been helping me with the complicated process of vesting and transferring ownership of the account from my previous partner to me. She handled the legal documents internally and assisted throughout the process. She provides such great customer service.

Do not use this bank. I contacted support to close my account after my credit card was used for a fraudulent charge (before I ever even used the card). After they told me it was closed, the card was fraudulently charged twice more. They never told me what the solution was, or gave me a guarantee that my credit card would NOT be used anymore. Incredibly risky, and not a verifiable bank.

Relay Financial is excellent for small businesses. Easy setup, multiple accounts for better cash flow management, no fees, great expense tracking, and solid mobile app. Customer support is fast and helpful. Game-changer! Highly recommend.

I just wanted to take a moment to share how incredibly satisfied I am with the support team at Relay.

Every interaction I’ve had has been smooth, fast, and genuinely helpful. The team is not only highly professional, but also friendly, patient, and truly focused on solving any issue as efficiently as possible. It’s rare to find support that feels this reliable and personal at the same time.

What stood out to me the most is how quickly my questions were understood and resolved without unnecessary back-and-forth. You can really tell that the team knows what they’re doing and cares about the customer experience.

Overall, an outstanding support experience – thank you for making everything so easy and stress-free!

5-Star service, above and beyond, and far exceeding expectations! I highly recommend Relay Financial.

I needed a couple of pieces of information. The customer service rep, Jelly, was understanding, polite, and helpful. The customer service reps are always consistent with verifying your info so that no one can impersonate you and providing the information needed. That brings me great comfort with this company.

Very Quick Response to my open query concerning my account opening. Great service...

The onboarding was easy and straightforward.

I have banking with Relay for my business for over a year now. Today, I spoke with one of the customer service specialists, Jack, who went above beyond to take time to answer all of my questions and was extremely kind, attentive, and mindful of my time. Thanks Jack!

Spoken to Katie regarding issue of my application and she provided the needed support, quick, fast, problem fixed right away. Kudos

I opened up this buissnes account no knowing how it would go.
I will say now it was a very smart buisness move .
Helpful friendly .everything I've asked relay bank has done for me.
Very satisfied and will be here doing my buisness.
Thank you relay bank way better than my previous buisness banks.

Very easy to use. I haven’t had any issues

They treat me as a valued customer. The took time to introduce themselves, and let me know what was available for me and my new company!

Warning to fellow small-business owners: Relay Financial placed my business account on Apr 13 2026 into a “holistic review,” froze my debit cards, and blocked transfers—locking up about $2,500, every operating dollar I had. I provided every document they requested that same day and their Account Protection team acknowledged receipt, yet over a full week later to right now. I still have no timeline, no explanation, and no access to my own funds. The silence and missed promises of updates have disrupted tax filing and day-to-day expenses. Use caution if you need reliable, timely access to your balance.

*Update: The hold on my account has now been lifted. However, no clear explanation was provided beyond “compliance reasons,” and the week-long delay with limited communication created avoidable disruption for my business.

Very helpful and knowledgeable staff .Relay is always looking for ways to be competitive by offering comprehensive solutions for business owners like myself. I will definitely recommend using Relay for your business banking needs .