I am avid whisky fan. I often purchase from Regal. They have a very good selection, competively priced AND definitely one of the more generous retailers for discount/ promotions too. Customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Competitive prices, good range and great communications. Regal Whisky were good enough to ring me as there was an issue with my order. They were very helpful and efficient - the case of whisky arrive... See more
Company replied
Really great customer service from Regal Whisky - was having a problem placing order online so gave them a ring and they were really helpful, also happy to oblige when I asked if I could add a persona... See more
Company replied
I have bought numerous bottles of whiskey for my husband (I personally don't drink it) there is always a very good description of each one which is always the reason why I choose each bottle as the hu... See more
Company replied
Company details
Written by the company
Regal Whisky is a company that sells whisky online. It offers a wide variety of whisky, including single malt whisky, grain whisky, and blended whisky. The company's website is easy to use and offers fast and carefully packed delivery.
Contact info
100 Leeside Cresent, nw11 0la, London, United Kingdom
- 07525003337
- sales@regalwhisky.com
- regalwhisky.com
4.9
Excellent
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great online shopping experience
Nice easy to use website with a great range of products. I was looking for a different gin for my husband’s birthday. I ordered the Tobermory Isle of Mull gin.
The packaging was amazing! The gin and its presentation box arrived very quickly in perfect condition.
My husband loves the gin too!
Great online experience.
15 June 2026
Reply from Regal Whisky
Dear Kirstie,
Thank you for taking the time to share your feedback. We're delighted to hear that your order arrived promptly and in excellent condition, and that it made for a special birthday gift. It's wonderful to know that both the service and the overall experience met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Absolutely brilliant price and great…
Absolutely brilliant price and great delivery. Litre bottles brilliant.
11 June 2026
Sadly only a 3 star rating on latest purchase.
Excellent price for a bottle of Omar whisky, sadly the cork has somehow leaked and the presentation carton is stained, otherwise a 5 star retailer.
8 June 2026
Reply from Regal Whisky
Dear Ray,
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with the value of your purchase, but we're very sorry to learn that the bottle appears to have leaked during transit, affecting the presentation carton.
This is certainly not the experience we aim to provide. Please accept our sincere apologies for the inconvenience. If you haven't already, we'd be grateful if you could contact our customer service team with your order details and a photo of the damage so we can look into this and make things right.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Thank you for your feedback, Haluk. We really appreciate it and are glad to hear everything met your expectations.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear Vanda,
Thank you for your kind review.
We truly appreciate your support and are pleased to hear that your experience with us met your expectations. Customer satisfaction is very important to us, and your feedback means a great deal to our team.
We look forward to serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Very competitively priced
Very quick delivery of a quality product very competitively priced.
29 May 2026
Reply from Regal Whisky
Dear Alexander,
Thank you for taking the time to leave us a review.
We are delighted to hear that you were pleased with your experience. Your support and feedback are greatly appreciated, and we are grateful that you chose to shop with us.
We look forward to serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear Shimon,
Thank you for taking the time to leave us a review.
We are delighted to hear that you were pleased with your purchase and that your experience with us was straightforward and convenient. Your feedback is greatly appreciated and encourages us to continue providing the highest level of service.
We look forward to welcoming you back again soon.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear Jon,
Thank you for taking the time to share your feedback.
We are delighted to know that your experience with us was a positive one. Providing excellent value and a high standard of service is very important to us, and we greatly appreciate your support.
We look forward to serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Highly recommended
Great choice. Easy to order. Good communication. Fast delivery. I've ordered quite a few times and will be again. Highly recommend if you are looking for well priced items that you can't buy locally, or something a bit special 👍
29 May 2026
Reply from Regal Whisky
Dear Chris,
Thank you for your continued support and for taking the time to leave such a thoughtful review.
It is always a pleasure to serve returning customers, and we are grateful that you have chosen us on multiple occasions. Knowing that you trust us for both everyday purchases and those special additions to your collection means a great deal to our team.
We look forward to assisting you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
My order was delivered quickly
My order was delivered quicker than expected and had the correct product.
I had ordered the same product from 2 other companies and they both sent the incorrect product.
20 May 2026
Reply from Regal Whisky
Dear Debbie,
Thank you for your kind feedback.
We are delighted to hear that your order arrived sooner than expected and that you received the exact product you were looking for. We understand how important it is to receive the correct item, and we're pleased we could provide a smooth and reliable experience.
Your support is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Fantastic experience with Regal Whisky
Fantastic experience with Regal Whisky, ordered 2 bottles from them recently, arrived very well packaged. Would definitely recommend, and will most certainly be ordering from them again.
28 May 2026
Reply from Regal Whisky
Dear Michael,
Thank you very much for your kind words and for choosing Regal Whisky.
It was a pleasure speaking with you, and we're delighted to hear that you were happy with your order and the packaging. We greatly appreciate your support and your recommendation.
We look forward to serving you again in the future and hope you enjoy your whisky.
Kind regards,
Nusky
Regal Whisky Customer Service
Pretty much faultless in every respect.
20 May 2026
Reply from Regal Whisky
Dear Paul,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with your experience. Your support and kind comments are greatly appreciated by the whole team.
We hope to have the pleasure of serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear Alex,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that everything went smoothly and that your order reached you promptly. Providing a straightforward process and efficient service is always our aim.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear David,
Thank you very much for your kind feedback. We’re so pleased to hear that you were happy with our range, pricing, and the overall service you received.
Your support truly means a lot to us. We hope you enjoy your purchase, and we look forward to serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Happy with delivery & packaging
Product arrived in line with delivery timescale. Packaging good.
10 April 2026
Reply from Regal Whisky
Dear Andrew,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that everything reached you smoothly and in good condition.
We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Nusky
Regal Whisky Customer Service
Great choice, good prices.
Great choice, good prices, easy purchase.
Misses out on last star because courier choice not the best.
27 March 2026
Reply from Regal Whisky
Dear Anthony Halliwell,
Thank you for taking the time to share your feedback. We’re very pleased to hear that you were happy with the pricing, selection, and overall ordering process.
We’re sorry to learn that the delivery experience didn’t fully meet expectations. We use Royal Mail as our delivery partner because of their nationwide coverage, reliability, and strong track record for secure handling and timely service. That said, we understand that delivery experiences can occasionally vary, and we truly value you highlighting this.
Your comments are appreciated and help us continue refining every aspect of our service. We hope to have the opportunity to provide you with a seamless experience from start to finish on your next order.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear Rodbert,
Thank you very much for taking the time to share your feedback. We truly appreciate your support and are delighted to know you had such a positive experience with us.
We look forward to serving you again soon.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear Bernie,
Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with your experience and that everything met your expectations.
Your support is greatly appreciated, and we hope to be of service to you again in the near future.
Kind regards,
Nusky
Regal Whisky Customer Service
you had the whisky I wanted
23 March 2026
Reply from Regal Whisky
Dear George,
Thank you very much for your kind feedback.
We truly appreciate you choosing Regal Whisky and taking the time to share your thoughts. We look forward to assisting you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
Reply from Regal Whisky
Dear Kim,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were pleased with your experience, and it’s wonderful to know everything reached you so promptly.
Your support is truly appreciated, and we look forward to serving you again in the future.
Kind regards,
Nusky
Regal Whisky Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.