ReduceMyExcess Reviews 2,711

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, noting that the prices are very competitive and significantly cheaper than alternatives. People also appreciate the user-friendly website and the straightforward process, making it easy to set up cover quickly. The service is consistently described as efficient and reliable, providing peace of mind. However, some customers also mentioned occasional issues with the website, finding it less intuitive than others. A few reviewers also expressed dissatisfaction with customer service interactions, particularly regarding language barriers or difficulties in finding specific information.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price, consistently finding it competitive and affordable. Many... See more

Website

Customers had positive experiences with the website, consistently praising its ease of use and clear... See more

Value for money

Consumers consistently find the value for money to be positive. Many reviewers highlight the great value,... See more

Service

Users describe positive interactions with service. Many reviewers praise the great service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!! No hassle at car rental desks. Great value annual premiums Easy to... See more

Company replied

Rated 5 out of 5 stars

The best type of insurance is the one you don't need. Didn't have to claim on this (but based on previous experience I'm sure they would pay out quickly) but value in knowing you are covered if the h... See more

Company replied

Rated 5 out of 5 stars

Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more

Company replied

Rated 5 out of 5 stars

We have used Reduce My Excess many times for our car hire abroad, and have had to claim on it, no problems. This time we're moving our daughter back from University so have three years worth of "p... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my first time of using RME…

This is my first time of using RME which I found very easy to place my order plus good price. Would recommend.
P. Dean

17 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Peter,

We're glad to hear you found taking out a policy easy and appreciated our pricing. Thank you for recommending us!

Kind regards,

Anna

Rated 1 out of 5 stars

Be careful they just take money out of your account with no warning and no telephone number to contact them.

They just take the money from your account and don’t give you any warning. There is no telephone number to contact and even if you try to cancel the policy immediately they say they will still charge you if they have started the policy. I didn’t request this and they have taken a huge amount out of my account without my authorisation.

20 May 2026
Unprompted review
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi there,

Thank you for taking the time to leave a review - we really appreciate your feedback.

I’m sorry to hear you were unhappy with the automatic renewal of your policy.

Our annual policies are set to renew automatically unless we are informed otherwise, and this is confirmed during the purchase process and outlined within the policy terms.

Please get in touch with us via the contact form below and one of our agents will be happy to assist further:
https://reducemyexcess.co.uk/app/contact-us/

Kind regards,

Chloe

Chloe

Rated 5 out of 5 stars

Quick efficient and reasonably priced.

Quick efficient and reasonably priced.

19 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Peter,

We’re really pleased to hear that you found the process quick, efficient, and reasonably priced.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to book

Easy to book
Clear and simple and a good price!

16 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Clare,

We're glad you found booking your car hire excess insurance easy with ReduceMyExcess and found our prices to be good. Thank you for your kind words!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to get quote

Easy to get quote and verify it is what I require. Competitive price.

19 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're glad getting a quote was easy and met your needs. We appreciate you mentioning our competitive price!

Kind regards,

Anna

Rated 5 out of 5 stars

Have used this company for many years

Have used this company for many years. It was great that I could suspend subscription whilst I had no travel plans. Just as easy to take up a new scheme- starting before my next holiday.
Great value for years cover and easy to use website.

16 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Carol,

We're pleased to hear you've had such a positive experience with us over the years and found our website easy to use. Thank you for your kind words!

Kind regards,

Anna

Rated 4 out of 5 stars

Easy to use website

Easy to use website. Good value for money product. I hope I don't have to test the customer service but from the reviews it looks promising if I do.

19 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Michael,

We’re really pleased to hear that you found the website easy to use and the cover good value for money.

Kind regards,

Anna

Rated 5 out of 5 stars

Quick and easy cover

Glad to find what I needed so easily.

18 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Neil,

We’re really pleased to hear that you found it quick and easy to get the cover you needed.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to use and seemingly simple process

Very easy to use and easy process. Proof of the pudding if we ever need to make a claim!

18 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Alison,

We're so glad to hear you found our process easy to use! We appreciate your positive feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Perfect for my Enterprise hire and…

Perfect for my Enterprise hire and acceptance by them no problem, hopefully won’t need a claim.

18 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Judith,

We’re really pleased to hear that the cover worked perfectly with your Enterprise hire.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to use

Easy to use and good back up with regard to documents.

18 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Kevin,

We're glad you found the ReduceMyExcess website easy to use and found the supporting documents helpful.

Kind regards,

Anna

Rated 1 out of 5 stars

Needed to amend policy before the start…

Needed to amend policy before the start date but no reply via online account request. Seems impossible to cancel also so I've ended up having to buy a separate policy rather than take a change with it.

10 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Andrew,

Thank you for taking the time to leave a review. We appreciate your feedback.

We are sorry to hear that you are unhappy with your recent experience.

Unfortunately, we have been unable to locate any correspondence using the details provided in your review.

Should you wish to discuss this further, please contact us using our contact form and one of our agents will be happy to assist: https://reducemyexcess.co.uk/app/contact-us/

Kind regards,

Chloe

Rated 5 out of 5 stars

Good option if you don't want excess…

Good option if you don't want excess from the rent a car business themsevles. ReduceMyExcess is way cheaper.

29 January 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Shahzaib,

We're so glad to hear you found our service to be a valuable and cost-effective option for your excess needs. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

A quick and easy process with helpful…

A quick and easy process with helpful information to make an informed choice about the type and level of cover required.

17 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Chris,

We're glad our process was quick and easy, providing helpful information for your coverage choices. Thank you for your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Would use again!

Easy, quick, and just what I needed, can't fault it.

11 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Zach,

We're happy our service was easy, quick, and met your needs. We appreciate you taking the time to leave positive feedback.

Kind regards,

Anna

Rated 4 out of 5 stars

Ease of Renewal and cost.

Ease of Renewal and cost.
Renewal was automatic and premium slightly less than last year, for the same cover

14 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Philip,

We're happy to hear your renewal was easy and the premium was less this year. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to apply and documents received…

Easy to apply and documents received very quickly. It was cheaper for an annual policy than for a short trip!

15 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Adrian,

We're pleased to hear taking out a policy with ReducMyExcess was easy and that you received your documents quickly. We appreciate your feedback!

Kind regards,

Anna

Rated 4 out of 5 stars

Clear and easy to use website

Clear and easy to use website. Lots of clear information explaining the cover.
Haven't had to make a claim yet and hope never do.

16 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Derek,

We're glad our website and information were clear and easy to use. We appreciate your positive feedback.

Kind regards,

Anna

Rated 1 out of 5 stars

I was an sent what looked like a…

I was an sent what looked like a targeted promotional offer on my email of 10%. I got the same price whether I used that promotional link or direct quote from your website.

17 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi there,

Thank you for taking the time to leave a review.

We’re sorry for the confusion regarding the promotional email. The 10% offer was part of a wider promotion currently running on our website, which is why the same price was shown when quoting directly online.

We appreciate your feedback and understand how this may have been frustrating.

Kind regards,

Chloe

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look