ReduceMyExcess Reviews 2,704

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, noting that the prices are very competitive and significantly cheaper than alternatives. People also appreciate the user-friendly website and the straightforward process, making it easy to set up cover quickly. The service is consistently described as efficient and reliable, providing peace of mind. However, some customers also mentioned occasional issues with the website, finding it less intuitive than others. A few reviewers also expressed dissatisfaction with customer service interactions, particularly regarding language barriers or difficulties in finding specific information.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price, consistently finding it competitive and affordable. Many... See more

Website

Customers had positive experiences with the website, consistently praising its ease of use and clear... See more

Value for money

Consumers consistently find the value for money to be positive. Many reviewers highlight the great value,... See more

Service

Users describe positive interactions with service. Many reviewers praise the great service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!! No hassle at car rental desks. Great value annual premiums Easy to... See more

Company replied

Rated 5 out of 5 stars

The best type of insurance is the one you don't need. Didn't have to claim on this (but based on previous experience I'm sure they would pay out quickly) but value in knowing you are covered if the h... See more

Company replied

Rated 5 out of 5 stars

Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more

Company replied

Rated 5 out of 5 stars

We have used Reduce My Excess many times for our car hire abroad, and have had to claim on it, no problems. This time we're moving our daughter back from University so have three years worth of "p... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Avoid high hire-van excess fees

So quick and easy to use. After reading the T&Cs of the hire vehicle company and the £1k excess, even for just a breakdown, then paying £16 for a days cover with 'reduce my excess' was a no brainer. Simple, slick website. Sorted in minutes.

19 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Shaun,

We’re really pleased to hear that you found the process so quick and easy, and that our cover helped give you peace of mind against the high excess charges from the hire company

Kind regards,

Anna

Rated 5 out of 5 stars

Great price

Great price, great cover. Super easy to use

20 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Philip,

We're glad you found our pricing and cover great, and the ReduceMyExcess website easy to use. Thank you for your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Anonymous

it was very easy to buy the hire car excess insurance. This should put pressure on Hire Car companies to offer a better rate.

18 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

It's great to hear you found it so easy to purchase car hire excess insurance with ReduceMyExcess.

Kind regards,

Anna

Rated 5 out of 5 stars

It's always a great surprise when any…

It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!!
No hassle at car rental desks.
Great value annual premiums
Easy to navigate website

20 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Gordon,

We're happy you're happy that you're renewal came through at a great price.

It’s also great to hear that you’ve had a smooth experience at the car rental desk and found the website easy to navigate.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to book

Easy to book, competitive rates.

20 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Jeffrey,

We appreciate your positive feedback on our easy booking and competitive rates. Thank you for sharing your experience.

Kind regards,

Anna

Rated 5 out of 5 stars

It was all pretty straight forward

It was all pretty straight forward and it made me feel far more protected and less taken for a ride (by the car rental agency). the price was great and the user experience was very good and staff were very helpful

20 April 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Calin,

We're so pleased hear our service made you feel protected and that you found the price and user experience great. We appreciate your kind words about our helpful staff.

Kind regards,

Anna

Rated 5 out of 5 stars

Renewed cover.

Simple to deal with and competitive prices.

17 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Julian,

We're glad our process was simple and our prices competitive. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

User friendly web site

User friendly web site to purchase van hire excess cover at good price

18 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Simon,

We’re really pleased to hear that you found the website user-friendly and the van hire excess cover offered good value for money.

Kind regards,

Anna

Rated 5 out of 5 stars

great workflow to point of sale

great workflow to point of sale. thanks

19 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Cyril,

We’re really pleased to hear that the journey through to purchase felt smooth and straightforward.

Kind regards,

Anna

Rated 5 out of 5 stars

This is my first time of using RME…

This is my first time of using RME which I found very easy to place my order plus good price. Would recommend.
P. Dean

17 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Peter,

We're glad to hear you found taking out a policy easy and appreciated our pricing. Thank you for recommending us!

Kind regards,

Anna

Rated 1 out of 5 stars

Be careful they just take money out of your account with no warning and no telephone number to contact them.

They just take the money from your account and don’t give you any warning. There is no telephone number to contact and even if you try to cancel the policy immediately they say they will still charge you if they have started the policy. I didn’t request this and they have taken a huge amount out of my account without my authorisation.

20 May 2026
Unprompted review
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi there,

Thank you for taking the time to leave a review - we really appreciate your feedback.

I’m sorry to hear you were unhappy with the automatic renewal of your policy.

Our annual policies are set to renew automatically unless we are informed otherwise, and this is confirmed during the purchase process and outlined within the policy terms.

Please get in touch with us via the contact form below and one of our agents will be happy to assist further:
https://reducemyexcess.co.uk/app/contact-us/

Kind regards,

Chloe

Chloe

Rated 5 out of 5 stars

Easy to book

Easy to book
Clear and simple and a good price!

16 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Clare,

We're glad you found booking your car hire excess insurance easy with ReduceMyExcess and found our prices to be good. Thank you for your kind words!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to get quote

Easy to get quote and verify it is what I require. Competitive price.

19 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're glad getting a quote was easy and met your needs. We appreciate you mentioning our competitive price!

Kind regards,

Anna

Rated 5 out of 5 stars

Have used this company for many years

Have used this company for many years. It was great that I could suspend subscription whilst I had no travel plans. Just as easy to take up a new scheme- starting before my next holiday.
Great value for years cover and easy to use website.

16 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Carol,

We're pleased to hear you've had such a positive experience with us over the years and found our website easy to use. Thank you for your kind words!

Kind regards,

Anna

Rated 4 out of 5 stars

Easy to use website

Easy to use website. Good value for money product. I hope I don't have to test the customer service but from the reviews it looks promising if I do.

19 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Michael,

We’re really pleased to hear that you found the website easy to use and the cover good value for money.

Kind regards,

Anna

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