Red House Service Station Reviews 

314
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the assistance provided. Customers frequently praise the exceptionally prompt response times, noting that teams arrive quickly to handle breakdowns efficiently. People also mention that the digital tracking links sent via text message are very useful, prompt, and easy to navigate. Consumers are extremely happy with the staff, describing every team member as remarkably friendly, polite, and thoroughly professional. Reviewers deeply appreciate the clear and reassuring explanations provided regarding vehicle issues during the entire recovery process. Many individuals mention feeling completely safe, comfortable, and well cared for throughout their journey home.

What people talk about most

Service

People report high satisfaction with the breakdown service, highlighting prompt arrivals and friendly... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and professional demeanor during... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast arrival times that often... See more

Response time

Customers had positive experiences with response_time, consistently highlighting fast and prompt service.... See more

User experience

Consumers find the user experience to be exceptionally positive during stressful breakdowns. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Stranded in a dangerous spot with kids after hitting a massive pothole. Quoted 2+ hours by breakdown cover, but Red House arrived in 10 minutes! They prioritized our safety by send... See more

Rated 5 out of 5 stars

After phoning the AA, I quickly received very clear information sent by text explaining who the company were; the name of the driver who was coming to assist; the reg number of their vehicle and wha... See more

Rated 5 out of 5 stars

Straightforward booking. Correct tow vehicle scheduled. Arrived within a few minutes of forecasted ETA. Carefully checked the vehicle and loaded it. Phoned by office to say it was being off l... See more

Rated 5 out of 5 stars

My insurance company arranged breakdown recovery with Redhouse Recovery. The app link I received via text message from Redhouse was prompt and easy to use. I could track the arrival of the recovery ve... See more


Company details

  1. Towing Service
  2. Car Service

Written by the company

Roadside Breakdown Assistance & Vehicle Recovery, Serving: Derbyshire • Nottinghamshire • South Yorkshire


Contact info

5.0

Excellent

TrustScore 5 out of 5

314 reviews

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No recent history of asking for reviews

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5.0

All reviews

(314)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Very prompt arrival

Very prompt arrival, constant text updates and a tracker provided to follow the whereabouts of the recovery man. Recovery man himself was extremely helpful, very thorough in inspecting my vehicle and fortunately informed me it was safe to drive. Checked various different things a number of times to be sure. Breakdown was through Adrian Flux insurance who themselves were also very good, a short telephone conversation about the issue, my location and some details about the vehicle and the recovery was then on it way. All done start to finish in a little over 1 hour. Brilliant service from both Adrian Flux and the breakdown company

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, we had to call them out on a sunday, Andy was with us in less than 30 minutes. He had the problem sorted very quickly and gave excellent explanation and advice. Thank you so much.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Came promptly

Came promptly, friendly, had consistent updates on location, texted and called, excellent communication and professional

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Really easy to arrange attendance for my vehicle breakdown via Britannia Rescue. They attended within around an hour and had my car up and running within 5 minutes of attending. Had two breakdowns within 18 months and both times it was this recovery/breakdown company that attended. They were excellent on both occasions, attended quickly, the staff were knowledgeable and friendly, then dealt with the issue in a very short space of time. Would really recommend them.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I was stranded on the M1

I was stranded on the M1. It was really stressful and scary. The guy that picked me up was so kind. He made me feel at ease and took me to a train station afterwards so i wasn’t left in a dodgy area. I am so grateful!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Made a stressful situation easy

Arrived within a reasonable timeframe. Rang and communicated with the office I had my children with me. On arrival they ensured my children were safe before recovering my van quickly and efficiently. Driver was friendly and helped at the other end. Would highly recommend and use again made a stressful situation as easy as possible.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best

Got to be the best recovery agents in the Midlands. Immediate response on my breakdown app, call within minutes, truck on the way before I put the phone down. Excellent service didn't end there, the nicest driver turns up and has my car loaded up within ten minutes (was the worst place you can imagine to break down). Was back home within the hour. Massive thank you to Red House.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Super quick recovery and friendly.

From the time of reporting the breakdown to recovery arriving was only 35 min.
The driver Ed was brilliant, he gave me a good idea of the issue and got me home safely. As a woman on my own, he made me feel comfortable and safe. I can't fault this company at all!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Very experienced

Ed was given the job at 3:57 and arrived at 4:30. After I had been messed around by RAC telling me my 1pm break down would be resolved at 11:40pm

Ed managed to get me home by 5:45 and was the most charming and cheerful gent I had ever met despite moving my broken down vehicle in the cold and rain

Thank you Ed. You’re a star !!!⭐

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service thank you very much

Would really recommend them they were with us really quickly the guy was really friendly and beat the time quoted by the road cover company.
They said 90 minutes to 2 hours he was with us in about 15 minutes.

7 February 2026
Unprompted review

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