Happy with everything that I received on the order, was able to order something that they didn’t have which slightly annoying but eventually the manager (I believe) got back to me and offered me a ref... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still look... See more
I recently brought a daisys cross necklace and Tamara’s charm necklace from here and they arrived sooo fast!! The pieces are more gorgeous in person and the quality has been amazing. I wear them every... See more
I ordered after seeing Brianna chickenhfry's video and it was so worth it! The pieces are way more beautiful in person and the customer service was so fast and efficient ! They answered all my questio... See more
4.3
Excellent
102 reviews
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Replied to 45% of negative reviews
Typically replies within 1 week
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Love this place!!
Jewelry is gorgeous and the staff is friendly and helpful! Super cost effective and trendy :)
18 August 2025
Unprompted review
Avoid
If I could give no stars, I would. I ordered a necklace about 2 weeks ago and I have never received it. I emailed their customer service multiple times (no phone number available) and had no response. Even resorted to messaging their Instagram, TikTok and LinkedIn, again nothing. Finally commented on one of their TikTok to prompt a response and they deleted the comment. They were quick to take the £50 from me though!! Still haven't heard anything from them and never received my necklace. There's been no update to say orders been dispatched or anything. Ended up opening a dispute with my bank and they have thankfully credited me the £50 while they investigate recreation jewels. Please think before ordering online as there is no way to get in touch with customer service, but they post on TikTok 10 times a day!! Marketing is only half the battle, you actually need to give people the items they pay for...
14 July 2025
Unprompted review
Reply from Recreationjewels
Hi Emily,
We are truly sorry to hear about your experience, and we take these concerns very seriously. We understand the frustration of not receiving a response and want to apologise for any delays you’ve encountered.
We always strive to provide excellent customer service and it’s clear we fell short in your case. Our team is currently investigating what happened with your order, and we want to assure you that this is not the standard we hold ourselves to. We appreciate you bringing this to our attention, so thank you. We hope to rectify this as soon as possible.
Please know that our intention is never to ignore our customers or leave them in the dark -our customers are the centre of everything we do. We’ll be reviewing our communication channels and processes to ensure this doesn't happen again.
While we understand your frustration with the situation, we’d like to make it clear that deleting comments on our TikTok isn’t our policy, and we apologise if that’s caused further confusion. We will follow up directly to ensure this issue is resolved and hope you can give us the opportunity to make it right.
Thank you for your feedback, and again, we’re very sorry for the inconvenience caused.
- Niamh
Crazy Markup for drop shipping products
I’ve noticed several identical jewellery pieces being sold by another brand on instagram at a much lower price… I was shocked to see that the Ophelia ring I bought for £50 and the exact same ring listed with the other brand for £18!!!!
Recreation Jewels markets their pieces as being designed by them, which makes the price markup and overlap with other brands very concerning. It gives the impression of exclusivity that doesn’t seem to match reality.
Some honesty and clarity is needed. I feel scammed by them.
18 July 2025
Unprompted review
Reply from Recreationjewels
Hi Martha,
Thank you for your feedback. We understand your concerns, and we want to address them directly now.
Our jewellery is designed with quality in mind, using hypoallergenic materials and crafted for durability. While some designs may appear similar to others due to the specific niche of aesthetic we exist in in the maximalist jewellery market, we pride ourselves on the craftsmanship and attention to detail that goes into every piece. Our price reflects the quality of the materials and the thoughtful production process we follow. We are constantly in communication with our production team, constantly discussing the quality and the vision for how to make our pieces the best they can be.
It’s important to note that we are not a "drop shipping" brand — we carefully select and work with our production team to ensure our pieces are made to high standards, matching our design vision for each release. We do not control what rival brands charge, but we stand by the value of our products and the experience we provide.
We believe in honesty and transparency, and we’re sorry to hear that you feel misled. We’re committed to improving our communication, and your feedback helps us do that.
Kind regards,
Niamh
Purchased the Diana’s necklace 2…
Purchased the Diana’s necklace 2 months ago and I can’t even keep count of the number of compliments I’ve received from my friends and people who’ve walked past. I also wear it as a belt chain too . Can’t wait to purchase more in the future. Definitely worth the money.
17 April 2025
Unprompted review
Reply from Recreationjewels
Hi there,
Thank you so much for your amazing feedback! We're thrilled to hear how much you’re loving your Diana’s necklace — and we absolutely love that you’ve been styling it as a belt chain too! So innovative. The compliments are well deserved! We can’t wait to have you back for your next piece. Thanks again for your support — it truly means the world to us.
- Niamh
Purchased a ring and necklace approx…
Purchased a ring and necklace approx £60 for 2 items at the pop up store held in urban outfitters. One of the Ring stones fell out after wearing it after a couple of days and so emailed on the website. I haven’t had an email back to offer me an exchange or refund so very disappointed hence my review. Purchased some of their exact items they sell on their website on shien so felt actually I had been had. If you Google picture search many of the items you can get the items for a few pound on shien and temu. Fair play to the business for selling it under a different brand. I definitely got had.
3 July 2025
Unprompted review
Reply from Recreationjewels
Hi Liz,
Hi there, we're really sorry to hear about your experience and truly appreciate you taking the time to share your feedback. This isn’t the standard we hold ourselves to as a team, and we’re disappointed to hear that your ring didn’t hold up as expected.
We also want to apologise if you haven’t received a reply yet — that’s absolutely not okay and we’d love to make things right. Please reach out again with your order details or message us on Instagram so we can help resolve this as quickly as possible.
Regarding the comparison to other websites — while some designs may look similar, we take pride in the materials we use (our pieces are hypoallergenic, water-resistant, and designed for everyday wear) and we have an incredible team that helps us with thoughtful production behind our brand. That said, we completely understand your frustration and would love the chance to restore your trust in us.
Thanks again for the honest feedback — we’re listening and always working to be better.
- Niamh
BEST MATCHA AND JEWELLERY SPOT IN EDINBURGH
Came in when I was passing by on a walk one day and discovered the best jewellery shop in Edinburgh!! Every staff member was so lovely and helpful, I was able to exchange a ring for a different size with no bother at all. Can’t believe most pieces were under £30 as well. I also had a mango sticky rice matcha late and can confirm as a matcha connoisseur that it is of top quality and one of the best I’ve had!! Definitely worth a look.
1 July 2025
Unprompted review
Reply from Recreationjewels
Hi Iona,
Thank you ever so much for such a lovely review! So happy that you were impressed with our team and our jewellery- it really does mean a lot.
And so pleased that you are loving our matcha bar! The Mango Sticky Rice is a personal favourite of mine, with the Cherry Bakewell a close second- you will have to come and give that one a try next and let us know what you think!
Hope to see you again soon,
- Niamh
perfect gift!
I bought the Viola Heart Pendant during their pop up at St Andrews and I’m so impressed. It’s so cute and it still looks amazing after weeks of everyday wear. The staff are also so sweet and helpful and made it so easy to find the perfect piece for me.
11 June 2025
Unprompted review
Reply from Recreationjewels
Hi Kamila,
So happy to hear that you are loving the Viola Heart Pendant- it is such a gorgeous piece. And thank you for visiting us at our St Andrews pop-up! We adore our pop-ups and meeting our gorgeous customers in person.
Thank you for your lovely words about our team also- we are a small, close-knit team who care deeply about the brand and our customers. It is great to know that it shows :)
Have a fabulous week.
- Niamh
Aliexpress
Scam. Same things are all from Ali express for all under 10 pounds gutted because I love supporting small brands but the quality is fake and will turn your skin green.
1 May 2025
Unprompted review
Ignore stockists and messages, only reply to public comments, not waterproof
Ordered from their stockist (Wolf & Badger) and had two major issues:
1. Weeks before the item shipped. I contacted W&B and they said they had contacted Recreation with no response - all they could do was cancel or wait. I tried messaging Recreation on instagram and got no reply, until I commented on a post. Quick to delete my comment and message me - but then didn't reply to my reply til I commented on ANOTHER post.
2. Not waterproof - gold colouring rubbed off in first day of at-home wear. Again, contacted W&B, they contacted Recreation, and no reply for weeks. Either reply to your stockist or just don't use one!
Piece was cute but overpriced - I thought fair enough as being waterproof it could last forever, but that's not the case, and there's no guarantee/warranty system like you get with other brands i.e. Monica Vinader. (and no guarantee of replies lol)
3 July 2025
Unprompted review
Reply from Recreationjewels
Hi Elli,
We're truly sorry to hear about your experience and appreciate you taking the time to share this detailed feedback. This isn’t the level of service or product quality we aim to provide, and we deeply regret the frustration and inconvenience caused.
We’d like to sincerely apologise for the delay in communication — both on our end and through our stockist, Wolf & Badger. Our standard practice is to ship all orders within 24–48 hours, and it’s clear we fell short here. We're actively working to improve our response times and stockist coordination to avoid situations like this in the future.
Regarding the jewellery you received — you’re absolutely right to expect more. The piece in question is part of a limited collection that does not use PVD gold plating, unlike the rest of our waterproof range. We’re very sorry this wasn’t made clear. We’ve since updated the product listing to reflect this more transparently and prevent similar confusion.
We would love the opportunity to make this right. If you're open to it, we'd be happy to send you a replacement piece from our PVD waterproof collection, completely free of charge. Please reach out to us directly at niamh@recreationjewels.com or via Instagram DM (@recreationjewels) so we can assist further.
Thank you again for your honest feedback — it helps us grow and improve.
Warm regards,
- Niamh
Exceeded expectations
I wasn’t expecting to love this brand as much as I do. I ordered on a whim after seeing them on Instagram, and now I wear their jewellery every day. The Maria's celestial Bangle and Paloma's Ring have held up so well — no tarnishing, even after wearing them in the shower. Diana’s Necklace is probably my favourite, it looks so expensive and always gets compliments. Everything arrived quickly and felt really special, from the packaging to the customer service. Honestly just really solid jewellery that looks good, lasts, and doesn’t cost a fortune. I’ll definitely be ordering again.
15 April 2025
Unprompted review
Reply from Recreationjewels
Hi Kristina- so happy to hear you love our products as much as we do! The Paloma ring is a personal favourite of mine also, I am always wearing it as it is such a statement piece for the hand!
Thank you so much for your lovely words. Feel free to tag us on Instagram in any jewellery pics- we look forward to seeing how your style your pieces!
- Niamh
Not original - same jewellery on Alibaba for less
Did a reverse image search and found the exact same jewellery sold on Alibaba and AliExpress for a fraction of the price. This store markets itself as offering “affordable luxury” and original pieces, but it’s clearly just dropshipping mass-produced items. Feels misleading - shop around before you buy.
19 June 2025
Unprompted review
Reply from Recreationjewels
Hi Fi,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt disappointed with your experience with us.
At Recreation Jewels, we are a small Edinburgh-based team that puts great care into providing pieces that align with our aesthetic and brand values. Our goal has always been to offer jewellery that feels special and lasts, without the luxury price tag markup for our customers. To do this, we work closely with trusted suppliers to bring these designs into light for our physical and online store.
We completely understand the importance of transparency when shopping online, and we’re always working to improve both our product descriptions and customer experience. If you have any other questions or if there’s anything we can do to help, feel free to reach out to us directly at niamh@recreationjewels.com .
- Niamh
My new favorite jewelry brand !
I love their Jewelry, they last forever and they have such a unique pieces! I have been to their NYC pop up twice and they are the best, they also so welcoming and lovely!!! Would definitely recommend the quality and products!
3 April 2025
Unprompted review
Reply from Recreationjewels
Hi Lauren
We love hearing that you loved our pop-up! We adore meeting our customers at our pop-ups, as we feel they are truly like an extended, supportive family. Thank you so much to coming to both of our NYC ones, it means the world!
So pleased that you are happy with your pieces from us. I bet they look stunning on you! Feel free to tag us in any photos over on Instagram @recreationjewels- we would love to see how you style them :)
- Niamh
I love the store they are sooo nice…
I love the store they are sooo nice people and I love everything they have gooooo shop with them everything last on they jewelry
20 June 2025
Unprompted review
Reply from Recreationjewels
Hi Ashley
These words mean so much to us so thank you! We are so proud to have such a lovely, close-knit team who all adore interacting with our incredible customers, and can give them the customer service they deserve.
So happy to hear you love the durability of all our pieces also.
We hope to welcome you back in the store soon!
- Niamh
dropshippers :(
I'd ignore!! I wanted to love them so much - even showed up to their pop up but they just dropship everything :( If you reverse image search their pieces they're all on other websites for significantly cheaper and they jack up the price.
15 May 2025
Unprompted review
My necklace was bad quality considering…
My necklace was bad quality considering its price and has already broken, will not purchase again
16 May 2025
Unprompted review
Reply from Recreationjewels
Hi Nelly,
We are really sorry to hear that you weren't satisfied with your necklace. This isn't the experience with our products that we expect from our customers, we pride ourselves on the quality and value for money of our pieces.
We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.
Thanks, Nelly.
I’d like to keep supporting a small business BUT..
Over the past year I have purchased several items from pop ups, however after a few months I’ve had gems fall off and jewellery tarnishing. I’d like to keep supporting a small business and the staff are really lovely. However when 4 out of 6 items I have bought have faults it’s a bit disappointing..
18 April 2025
Unprompted review
Reply from Recreationjewels
Hi El
We are really sorry to hear that you haven't been satisfied with your items. This isn't the experience with our products that we expect from our customers, we pride ourselves on the quality and value for money of our pieces.
We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.
Thanks, El. We really hope to rectify this situation and see you at our pop-ups again :)
Scam
Got the Eloise bangle from one of their pop-ups and although they claim it wouldn’t have tarnished it did after 2 days of use. Such a waste of my money won’t be buying again
9 April 2025
Unprompted review
Reply from Recreationjewels
Hi Georgie I'm so sorry to hear that. This has never happened to any of our customers before. Our Eloise star bangle is 18k gold plated with pvd and is completely waterproof so that shouldn't have happened. Could you please email customerservice@recreationjewels.com with more details so we can get to the bottom of this. In the very rare case that any product is defective we always replace it straight away.
Bad bad bad
Awful quality and disappointed with my Winter Diana necklace. Could’ve brought the exact same from Ali express.
6 June 2025
Unprompted review
Reply from Recreationjewels
Hi Mira
We are really sorry to hear that you weren't satisfied with your necklace. This isn't the experience with our products that we expect from our customers, we pride ourselves on the quality and value for money of our pieces. We work hard to ensure that our pieces are not the same quality as AliExpress.
We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.
Ali express jewellery
I purchased a necklace from this business and it tarnished within a couple of wears. I looked online and I saw the exact same jewellery on Ali express for really cheap. Disappointing to see a young brand be disingenuous and contribute to fast fashion. Will not be purchasing again.
17 May 2025
Unprompted review
Reply from Recreationjewels
Hi Marie,
We are really sorry to hear that you weren't satisfied with your necklace. This isn't the experience with our products that we expect from our customers. We pride ourselves on the high quality, design and value for money of our pieces, which we believe surpasses that of other available on the market.
We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.
Thanks, Marie
A really unique and cool brand with…
A really unique and cool brand with playful, maximalist designs that stand out! Ranee, the owner, is so passionate and clearly values her customers. There’s so much community at Recreation, definitely one to watch and support!
14 May 2025
Unprompted review
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