Really good order and delivery Will use again
Company replied
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Review summary
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Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Avoid seller and go elsewhere waste of time no customer service
Pre order placed 23rd September
Release date 3rd October
Email on 3rd to say sent
Email on 5th to say sent
Email from customer service saying shipping 6th October
Dpd get parcel on 7th as i advised tje seller id not ne in 8th to collect parcel they refused to contact dpd to change address. 9th DPD failed to drliver to alternative address
10th after 24 emails you agree to request parcel back. Parcel still with DPD no one contact's them and as i rightly raised a payment dispute you wont refund me and email 5mins before you close and can no longer get help
Been told you have no complaint process and from the 76 email i have sent wotj 10 replies you have bo customer service skills Everyone avoid this seller
23 September 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the experience you've had, as it is never our intention for our customers to encounter difficulties with our service. We strive to respond to all inquiries as promptly and effectively as possible.
Please be assured that your requests are of the utmost importance to us, and we are committed to addressing them thoroughly. At the moment, we are experiencing an unusually high volume of inquiries, which may occasionally cause delays.
Regarding your payment dispute, we would like to clarify that once a dispute is initiated, the payment is no longer under our control; instead, it is in the hands of your payment provider. Consequently, we are unable to take any action on your order until the dispute is resolved and the funds are released by the payment provider.
Your feedback is valuable to us and plays an important role in our ongoing efforts to enhance our services.
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Nick,
Thank you for taking the time to leave us a review.
We're happy to hear that your delivery arrived promptly, as we strive to ensure our customers receive their orders as quickly as possible.
We truly appreciate your feedback.
Kind regards
Jessica
UMUK Store Support
Great service
Placed the order on the Friday and the record turned up perfectly packaged on the Monday!
Great service and at a great price!
21 September 2025
Reply from Recordstore.co.uk
Hi Paul,
Thank you for the positive review.
We are thrilled to hear that your record arrived in perfect condition, as we work diligently to ensure that every order is carefully packaged and handled with the utmost care.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Jessica
UMUK Store Support
Poor packaging which resulted in…
Poor packaging which resulted in creased sleeve. Cannot return for a replacement as this is a limited edition release.
21 September 2025
Reply from Recordstore.co.uk
Hi Robert,
Thank you for taking the time to leave us a review.
I sincerely apologise for the inconvenience caused by your order arriving damaged. We are committed to delivering the best possible experience to our customers, and it’s disheartening to hear that we fell short in your case.
I have personally looked into your situation, and I’m pleased to inform you that we have replacement copies available for the item you ordered. I want to ensure this issue is resolved quickly and to your satisfaction.
Please contact our customer support team through the link below, and they will assist you in arranging a replacement at no additional cost.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding, and we appreciate your support.
Kind regards,
Jessica
UMUK Store Support
Shocking customer service, cannot get a resolution
I ordered two vinyls from Recordstore – one in stock (The Animals – 60th Anniversary Edition) and one pre-order (The Cranberries MTV Unplugged). At checkout I paid extra for the “ship separately” option so the in-stock item would arrive straight away, with the pre-order to follow later.
When I chased up my order, customer service completely missed the point. I was given generic replies about the pre-order, even after I explained several times that I was asking about the in-stock vinyl I’d already paid additional postage to receive separately. Eventually, I was told I’d need to cancel and re-order it, which makes no sense given I’ve already paid for the service.
The issue is still unresolved — I’ve paid extra and still don’t have the instock item or have any idea when or if it will ever show up.
Customer service so far has been confusing and unhelpful. If someone from Recordstore could step in and actually resolve this, I’d really appreciate it.
In response to the Companies reply:
Why give the option to ship separately if you cannot fulfil it. It also took about 10 emails before your agent even grasps the concept of my issue.
25 September 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Michael,
Thank you for taking the time to leave us a review regarding your recent experience with our store.
I would like to sincerely apologise for the frustration you experienced. Upon reviewing your order, I found that while you selected the split shipping option, one of the items you ordered was classified as a pre-order. Unfortunately, this meant that we were unable to ship the in-stock item separately until the pre-order item became available.
In an effort to resolve the situation, we offered you the option to cancel the pre-order item, allowing us to proceed with shipping the in-stock item immediately. Additionally, we offered a discount code along with a shipping refund for your new order for the inconvenience. However, you opted to cancel the entire order, and our customer service agent proceeded accordingly.
We genuinely regret any inconvenience this has caused you, and we are here to assist further should you have any additional questions or concerns. Please don’t hesitate to reach out to our support team via the link below, and we'll be more than happy to help.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you once again for your understanding.
Kind regards,
Jessica
UMUK Store Support
Extremely poor packaging
Very high shipping fee - extremely poor packaging!
Had to pay a shipping fee of £ 4.95, but received the cd singles packed in a superflimsy cardboard envelope. I will never buy here again and I recommend collectors strongly to buy elsewhere.
11 September 2025
Unprompted review
Reply from Recordstore.co.uk
Dear Robert,
Thank you for providing your feedback concerning your recent order. I sincerely apologise for the inconvenience you experienced.
We take great care in packaging each order, and I regret that we did not fulfil this standard in your case.
Please contact our support team using the link below. We care about your experience and want to do everything we can to make things right for you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding,
Best regards,
Jessica
UMUK Store Support
Fast delivery
I regularly order from here and they dispatch orders lighting fast. If you select Tracked 24 shipping you usually get next day delivery. This latest order 2 of the items were damaged but customer services were quick to respond and resolved the issue efficiently. Would highly recommend.
28 August 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
Thank you so much for taking the time to share your thoughts with us.
We genuinely appreciate your kind words and are delighted to hear about your positive experiences with our team. It’s our passion to provide a supportive and enjoyable experience for all our customers, and your feedback reaffirms our efforts.
We truly appreciate your continued trust.
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Paula,
Thank you for the five-star review!
We are thrilled to hear that your CD arrived in pristine condition and that it reached you promptly. It’s wonderful to know that we succeeded in providing you with an excellent experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Jessica
UMUK Store Support
Frustrating Shipping
I can't comment on the item or the service as I haven't been able to successfully order from Recordstore.co.uk
I am in the Isle of Man and the shipping system seems to think I am living on a yet-to-be discovered moon in another galaxy, rather than 30 miles from Liverpool.
Please get this sorted and then people can buy stuff from you.
2 stars because I still have hope that RS will one day accept that Royal Mail, DPD, DHL etc. all operate and have a service here.
Fingers & toes.
26 August 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
Thank you so much for taking the time to leave us a review.
I’m truly sorry to hear that you faced challenges while trying to order from your location. Your thoughts are incredibly valuable and help us understand how we can better serve our customers.
We are continuously working to enhance our service and expand our delivery options. We hope to be able to offer shipping to you soon.
We truly appreciate your insights.
Kind regards,
Jessica
UMUK Store Support
I'm waiting of my original order
Customer since 2019 and overnight I'm shit! no apology, no regularization of the order, so the contempt, the discrimination towards the French buyer that I am continues. Nothing was indicated !! Menteur ! Swindler
12 August 2025
Unprompted review
Quick and Easy
Ordered a limited edition vinyl Monday lunchtime and it had arrived within 24 hours in great condition
12 August 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
Thank you for your 5-star review!
We are thrilled to hear that your order arrived quickly and in great condition. Our team works diligently to ensure timely delivery and high-quality packaging.
Thank you for choosing us. We look forward to serving you again!
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi there,
Thank you for your generous 5-star review!
We are thrilled to learn that your items arrived in excellent condition. Your feedback motivates us to continue providing exceptional service and quality.
We truly appreciate your support!
Warm regards,
Jessica
UMUK Store Support
No stock on a preorder is paid for weeks in advance!
Initially interested in limited edition of uprising by bob marley available to preorder . Saw a 10% off first order code so took advantage and ordered another half dozen vinyls. Including a different pre order.
When it came to shipping rather than spend £30+ to have it shipped out in multiple parts went for one drop on the release of the latter pre order release for £8.
Having already paid for my goods and whilst still awaiting the second release date (later next month) I receive an email to let me know that I have been issued a refund for my bob Marley pre order as it is no longer in stock. Surely this is the whole point of preordering in the first place.
Being very displeased by this asked for the entire order of £225 to be refunded. Sure no problem came the reply. Not an apology in sight. Won’t use again terrible.
11 July 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Garry,
Thank you so much for taking the time to leave us a review.
I truly empathise with your disappointment regarding the cancellation of your pre-order. I completely understand how frustrating it can be to have an order cancelled, especially when you were looking forward to receiving it. Please be assured that we genuinely strive to keep our customers informed about any updates related to their orders.
I’m truly sorry that we failed to reach out and apologise personally. It was never our intention to make you feel overlooked.
Unfortunately, when it comes to our inventory, the items are sourced directly from our suppliers and shipped to our customers. This means that sometimes, cancellations can occur beyond our control.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Jessica
UMUK Store Support
Prompt and efficient service.
Prompt and efficient service.
Excessive charge for delivery though.
23 June 2025
Reply from Recordstore.co.uk
Hi Ms. Williams,
Thank you so much for taking the time to share your thoughts with us.
I’m truly glad to hear that you found our service to be prompt and efficient. Our team genuinely strives to provide the best possible experience for our customers.
I also want to sincerely apologise for any frustration the delivery charges may have caused you. I understand that cost can be a concern, and I appreciate you bringing this to our attention. Please be aware that we continually seek ways to improve our services and make them more accessible to our valued customers.
Thank you once again for your insights.
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi there,
Thank you for taking the time to leave us a review.
We’re glad to hear that your order arrived on time and was handled with care.
Thank you so much for your support!
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Nathan,
Thank you so much for the 5 stars!
I'm delighted to hear that you had a positive experience.
Thank you for the support!
Kind regards,
Jessica
UMUK Store Support
Quick, reliable and affordable
Ordered two vinyls at reduced rate by 30%. Both arrived within a week in mint condition. Will definitely do business again 👍
11 April 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Konrad,
Thank you for leaving us a review.
I genuinely appreciate your kind words about our service being quick, reliable, and affordable. It means a lot to know that we could meet your needs.
We really appreciate your support!
Kind regards,
Jessica
UMUK Store Support
Signed vinyl with no signature
Ordered two vinyl, one with a signed art card, on december 9th 2024. The signed vinyl was a preorder for march 28th 2025 but i opt for the ship together option.
The release date of the signed record rolls around and they haven’t sent the package yet. I then contact customer service a few days later asking about the order to where they inform me they don’t have the non-preorder in stock anymore but that they’d be able to split the order in two. Five weekdays later they finally ship my signed vinyl, and i get charged €25 in import tax upon arrival. Only two weekdays later they send the other vinyl resulting in me having to pay €25 import tax AGAIN… Great.
But that’s not even the worst part. When opening the record that was supposed to have a signed insert, there’s no signed insert to be found anywhere?! A signed vinyl that i’ve payed €85 total for (with shipping and import tax), just for it to not even have the signature that were the sole reason for me buying it in the first place.
Immediately contact customer service and all they could offer was a €5 euro refund, that won’t even cover the import tax.
I’ve seen other people online having the same issue with this specific release, only when ordering from recordstore.uk.
I’m so disappointed in the way they’re handling it considering it’s been a mistake on their behalf.
4 April 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Agnete,
Thank you for leaving us a review.
I would like to express my sincere apologies for the experience you encountered. I understand this situation can be quite frustrating.
We would like to clarify that for products ordered from our Webstore for delivery outside the United Kingdom, import duties and taxes may be applicable upon arrival at the specified destination. These charges are the responsibility of the recipient. Should you have been incorrectly charged VAT again, we kindly request that you send your invoice to us for further investigation.
Additionally, I apologise for any disappointment caused by your vinyl not being signed as you had anticipated. We are committed to rectifying this matter and would be pleased to provide you with the signed insert subject to stock.
Please do not hesitate to contact our team via the link below, and we will ensure your concerns are addressed promptly.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding.
Kind regards,
Jessica
UMUK Store Support
The Package arrived after only 4 days…
The Package arrived after only 4 days which is nearly nothing because it shipped from the uk to germany with no damage. In addition, I think the prices are fair
24 March 2025
Reply from Recordstore.co.uk
Hi Carsten,
Thank you so much for your wonderful 5-star review!
I’m genuinely delighted to hear that your order arrived quickly. We fully understand how important it is to receive your items in a timely manner, and it warms my heart to know that we were able to meet your needs. Our team works hard to ensure that every order is shipped promptly, all while offering great prices because we truly care about your experience.
We appreciate your support!
Kind regards,
Jessica
UMUK Store Support
Good support, quick dispatch and perfect record
When making an order I realised the discount code I entered did not process for some reason, I made a second order and it worked fine that time. I wasn't sure what happened so I used the contact form for assistance and to try cancel the non-discounted order. Despite it being a late night purchase they dispatched both orders in the morning and then messaged just minutes after to say they couldn't be cancelled.
However, they did offer to provide a free return label as soon as I received both orders. It would be nice if they checked orders before responding to messages though.
Regardless, I received both orders in just a few days and of course returned one of them. The one I did keep however was mint and perfect as described, so no complaints.
One more suggestion I would like to bring up is for them to consider accepting PayPal, as this would make payments easier for me and surely many other people.
Good experience overall, lost a star due to the inconveniences, but will happily use again if I need to.
24 March 2025
Reply from Recordstore.co.uk
Hi Ben,
Thank you for taking the time to leave us a review.
I’m delighted to hear that you were satisfied with our service! Our team is dedicated to ensuring that we pack and ship orders promptly, striving to provide the best possible experience for our customers.
Orders that contain in-stock items are immediately processed and sent to our warehouse to guarantee the fastest shipping times to our valued fans. Unfortunately, once an order reaches this stage, we are unable to cancel it. I apologise for any inconvenience this may cause.
We truly appreciate your feedback, as it plays a crucial role in helping us enhance our services.
Thank you for your support!
Kind regards,
Jessica
UMUK Store Support
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