Really good order and delivery Will use again
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not received nor any response
Order not received nor any response. I ordered on the 5th December and still haven't had confirmation of any delivery a week later. I have contacted them via the online form and still no response. Going to do a chargeback on my card and order elsewhere. Must be a scam site!
13 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Liam,
Thank you for taking the time to share your feedback.
I sincerely apologise for the delay in our response. We are currently experiencing an unusually high volume of inquiries, and we are doing our utmost to address each one as quickly as possible.
I completely understand how frustrating this situation must be, and I'm truly sorry that it led you to initiate a chargeback.
Your concerns are important to us, and we appreciate your patience during this time.
Kind Regards,
Jessica
UMUK Store Support
Order has still not arrived
Order has still not arrived. No email with tracking number either ordered 28/11/25 should have been here. No reply to enquiry form no customer telephone number. Shocking stay clear
28 November 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Anne,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience caused by the delay of updates regarding your order. We understand how important timely information is, and we are committed to resolving this issue for you.
To assist you further, we kindly ask that you contact our customer support team. You can do so by following the link below. Please note that our primary mode of communication is currently through email, and our team is ready to provide the assistance you need.
Thank you for your patience and understanding.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind Regards,
Jessica
UMUK Store Support
Still preparing shipment after 12 days
Ordered on Black Friday, into the second week since and no update on the shipment, still showing as "preparing shipment" and very poor communication from their customer support team. Was told someone was looking into this and will get back to me shortly with no update since. Order #RS166344
10 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Stuart,
Thank you for taking the time to leave us a review.
I sincerely apologise for the delay in our communication and understand how frustrating this must be for you. We’re currently experiencing a high volume of inquiries, and we are doing our best to respond promptly.
Please know that we’re actively working on getting the information you need, and I truly appreciate your patience and understanding during this time.
Kind Regards,
Jessica
UMUK Store Support
'Not' next day delivery
Ordered a record on a Friday morning (December 5th) for a gig I had on Saturday.
Paid extra postage for 'Next Day Delivery' and emailed them along with the order to say please can it be sent that day as I needed it for Saturday.
By Tuesday, I hadn't still received the record. Emailed them to say I hadn't received my record and got a reply saying it is `Being Processed'.
I replied saying fair enough, these things happen, but can I have a refund for the extra I paid for 'Next Day Delivery'.
I got a reply saying No, because it means next day delivery from when they send the record and they havn't even sent it yet.
So, from my experience, 'Next Day Delivery', doesn't mean Next Day Delivery, and I also sensed very little regard for any kind of customer service/satisfaction/resolution from this company.
1 star from me.
5 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Paul,
Thank you for taking the time to leave us a review.
I sincerely apologise for the disappointment you experienced with the next-day delivery. I understand how frustrating it can be, and I want to clarify that while next-day delivery does expedite the time you receive your item, it does not speed up the processing stage.
Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention. We're always looking for ways to improve, and we will certainly work on making this more clear in the future.
Thank you for your understanding.
Kind Regards,
Jessica
UMUK Store Support
Problematic customer service
Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them. Online customer service seems to be staffed by AI bots rather than humans, and there is no live chat or phone number available. Now having to go through a chargeback claim to get refunded.
Edited to add: By coincidence, the day this review was published they finally dispatched a new set, which arrived safe and well. As a result I’ve knocked the rating up to three stars - they got the job done in the end, but still way too much hassle involved.
21 November 2025
Unprompted review
Reply from Recordstore.co.uk
Hi John,
Thank you for taking the time to share your thoughts with us.
I’m truly sorry to hear about your negative experience with our service. We genuinely value our customers, and it’s disheartening to know that we fell short in your situation. Please know that we are real people dedicated to helping you, and while our only current communication method is email, we are actively exploring options to improve it.
We’re currently experiencing a high volume of inquiries, and our team is working tirelessly to address each one. I understand how frustrating it can be to wait for a response, and I sincerely appreciate your patience and understanding during this busy time.
Kind Regards,
Jessica
UMUK Store Support
Great service with fast delivery
Great service with fast delivery. Reasonably priced and well packaged. Will definitely be buying more from here.
21 November 2025
Reply from Recordstore.co.uk
Hi Matthew,
Thank you for the wonderful review.
We understand how important prompt service and efficient delivery are to our customers, and we are so glad to know we met those expectations for you.
We are excited to have you continue shopping with us, and look forward to serving you again in the future.
Kind Regards,
Jessica
UMUK Store Support
AVOID !!!!
ORDERED 2 VINYLS 10 DAYS AGO, HAVENT RECEIVED ANY UPDATES ON SHIPPING HOW LONG DOES IT TAKE TO PACK 2 ALBUMS ?? AVOID THIS COMPANY AT ALL COSTS, NO CONTACT NUMBER TO CALL AND ITS AUTOMATED EMAILS ..I AM REQUESTING A CHARGE BACK FROM MY BANK ..SHAME ON YOU !!!
28 November 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Jayne,
Thank you for leaving us a review.
I sincerely apologise for the negative experience you've had with us. We are currently experiencing a high volume of inquiries and orders, and we are diligently working to address each one as quickly as possible.
Your feedback is incredibly valuable, and we want to assure you that we are committed to improving our response times.
We appreciate your patience during this busy time.
Kind Regards,
Jessica
UMUK Store Support
Avoid!
No update on my order after over a week. The contact form gives you an auto reply that asks you to reply to have it responded to by a person, which comes back undelivered. Poor! Won't be using this site again.
Avoid!
8 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Jessica,
Thank you for leaving us a review.
I sincerely apologise for the negative experience you've encountered. We are currently experiencing a high volume of inquiries, and we are working diligently to address each one as swiftly as possible.
Please note that during busy holiday periods, orders will ship within 5-7 days of processing, and you'll receive a confirmation email once it has been shipped.
We truly appreciate your patience during this particularly busy period.
Kind Regards,
Jessica
UMUK Store Support
Shame on you!
Just like the previous reviews looks like i,ve been had too, ordered a record in stock 12days ago took my money but not dispatched, surely doesn't take this long to pick and pack 1 LP? .Cannot speak to anyone and i,ve tried rang the number of universal music but again it is automated and got cut off, no response from e.mails and i,ve sent loads and get just the usual someone will get back to me.So looks like i.ll be contacting my bank as well,so disappointed these companies treat good people like this,shame on you!
My advice avoid and go elsewhere.
update
And a reply! ...
not worth replying to me still no reassurance on where it is , just the same reply over and over again,why is it taking this long , and you say busy? so is every company this time of year and they rely on customers for good buisness but 14days now to post one LP thats in stock is laughable if I wasn't so angry, is it a one man band at recordstore?
Your customer service is so poor just a fob off!
I don't want your poor apology I want my LP that you have been paid for, how do you honestly see this as being ok for your customers and your reputation?
Update 14th December
had e.mail its been dispatched its taken 17days to pick and despatch just one record!! hope it turns up ok now.
update 15th I am so relieved! yeahhhh its arrived today, its all ended well thankfully as I was so worried when I read others had never received their orders.
4 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Karen,
Thank you for taking the time to review our services.
I sincerely apologise for the delays you have experienced and the lack of communication surrounding your concerns. We are currently facing a high volume of inquiries and orders and are working diligently to address each one in a timely manner. Please know that it is never our intention to make you feel overlooked or neglected during this busy period.
We truly appreciate your patience and understanding as we strive to resolve these issues.
Kind Regards,
Jessica
UMUK Store Support
Beyond slow
Beyond slow. They say delivery within 1-3 days but a week later I'm still waiting for it to be despatched. Use another company of you can
5 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Patrick,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
I apologise for the delay in delivery. We are currently experiencing an exceptionally high volume of orders, and our warehouse team is working diligently to dispatch all items as promptly as possible.
We greatly appreciate your understanding and patience during this busy period.
Kind Regards,
Jessica
UMUK Store Support
Utterly Useless & Poor Customer Service
Utterly Useless sadly, Pre Order release date was 2 weeks ago, contacted twice and just told that they are busy with high volumes of orders, no updates, no answer to any questions on when it will be received or shipped or anything. Pre ordered this in July, so they've had the money for months. Utterly Shambolic company and wouldn't ever order from them again.
All i want is an update on when it is likely to ship and if it is even in stock!
I am giving it 1 more week then initiating a charge back via my card for goods not received
5 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Perry,
Thank you for leaving us a review.
I sincerely apologise for the disappointing experience you had with our service. Your feedback is valuable to us, and I want to assure you that we are actively working on the necessary updates to address the issues you've raised.
We truly appreciate your understanding and patience as we navigate through this busy period.
Kind Regards,
Jessica
UMUK Store Support
Absolutely terrible
Absolutely terrible, records still not dispatched and no customer service whatsoever. Have had to order from somewhere else. Will not be using again and will recommend that others steer clear of these cowboys
5 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
Thank you for your feedback.
I sincerely apologise for the negative experience you encountered recently. We understand that prompt communication is crucial, and we genuinely appreciate your patience. Due to a high volume of inquiries, our response times may be affected at times, and I regret that we were unable to respond to you as quickly as we strive to.
We hope to have the opportunity to serve you better in the future. Your feedback is important to us as we continually work to improve our services.
Thank you once again for your understanding.
Kind regards,
Jessica
UMUK Store Support
Shoking company
Shoking company. Zero customer service or sense of taking responsibility. Ordered two "in stock" albums a week ago, and they still haven't been despatched. After requesting an update got an AI response claiming they're delayed due to "high volume" of orders and certain orders may take longer to pick. No chance to get through to an actual person. Absolute joke. It shouldn't take over a week to pick up 2 items of the shelf and properly pack and post them. Avoid at all cost.
2 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Jakub,
Thank you for the review.
I sincerely apologise if we have not yet addressed your inquiry to your satisfaction. We are currently experiencing a high volume of inquiries, and we appreciate your patience as we strive to respond to each one as quickly and effectively as possible.
Your feedback is valuable to us, and we want to ensure you receive the assistance you need.
Kind regards,
Jessica
UMUK Store Support
Terrible communication from their…
Terrible communication from their “customer services department”. Unacceptable dispatch times and substantial delays in them responding to enquires. Apparently my order is on its way but I won’t hold my breath and certainly won’t be ordering from here again. They need to up their game when it comes to setting customer expectation re delivery times and also response rate to enquiries. Unfortunately Trustpilot won’t allow a 0 star rating.
1 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Ben,
Thank you for your feedback.
I sincerely apologise for the negative experience you encountered with our service. We are currently experiencing a high volume of inquiries and orders, and our team is diligently working to ensure that each customer receives a timely response.
Please rest assured that we do not want you to feel overlooked, and we are committed to addressing your concerns as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
Jessica
UMUK Store Support
Takes money and doesn't deliver.
Ordered an in stock item nearly two weeks ago and still nothing has been dispatched, no tracking number, nothing, several emails asking what's going on and 1 reply saying they will look into it and get back to me. Still waiting for that reply a week later. *UPDATE, OVER 3 WEEKS AND A FAKE TRACKING NUMBER STILL NOTHING, GETTING A REFUND THROUGH BANK AND REPORTING COMPANY TO RELEVANT AUTHORITIES. AVOID!!!
19 November 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Daniel,
Thank you for taking the time to leave us a review. Your feedback is valuable to us.
I sincerely apologise for any frustration caused by the lack of communication regarding your order. We understand how important timely updates are and strive to keep our customers informed throughout the process.
Please rest assured that our team is actively working to process and ship all orders as quickly and efficiently as possible.
We appreciate your patience during this busy time.
Kind regards,
Jessica
UMUK Store Support
Yet again another c**k up on a pre…
Yet again another c**k up on a pre order. This time Jaws Liquid Vinyl.
Pre ordered over 5 months ago. Ordered a numbered copy.. Due October, nothing arrived, no correspondence of delay until I contacted them.
Received an email last week now saying the copies aren't numbered. We're getting the repressed un-numbered variant and will be shipped this week. Still absolutely nothing.
Contacted them today to find out what's going on and got a reply saying the item I was questioning wasn't available to purchase!! WTF.
I've had more bad experiences than good from this company and it's now time to part ways no matter what albums they many produce and I might want. It's just not worth the time or hassle!
Doing yet another chargeback..!!
28 November 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
Thank you for leaving a review regarding your recent experience with us.
I would like to sincerely apologise for the inconvenience you have experienced. We greatly appreciate your support as a valued customer. Please be assured that we are committed to keeping you well-informed about your order. However, please understand that certain changes to your order may occur due to factors outside of our direct control.
To better assist you with the status of your order, I encourage you to reach out to our customer support team. You may contact them using the following link:
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your patience and understanding.
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi there,
We truly appreciate your kind words and the five-star review!
It's great to hear that you had a positive experience with our service.
Thank you for your support!
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Don,
Thank you for your wonderful review.
We are delighted to hear that your experience with our order and delivery met your expectations, and we are happy to hear that you plan to choose us again for your future needs. Your continued support is greatly appreciated.
Thank you once again for your kind words and support.
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Dean,
Thank you for the 5-star review!
We are delighted to hear that the pricing met your expectations and that your order was delivered in a timely manner.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Jessica
UMUK Store Support
Amazing sale deals. Excellent shipping
It was my first time buying here, and I found some great deals on sale. I was a bit sceptical after reading mixed reviews about shipping, quality, and customer service, but my experience was excellent. Everything went smoothly and was worth every penny. I placed an order for six records on Saturday, received the confirmation email immediately, and they arrived today (Tuesday) in perfect condition with excellent packaging. Couldn’t be happier.
28 October 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Barbara,
Thank you so much for the wonderful 5-star rating! We are thrilled to hear that you chose to order from us and that we were able to meet your expectations.
I’m so glad to hear your order arrived quickly and in perfect condition. We understand the importance of receiving your items promptly and in excellent condition. We work diligently to ensure this happens and are dedicated to providing the best possible service, as well as finding great deals that truly benefit you. Your positive feedback reassures us that we’re making a difference.
Thank you once again for trusting us and allowing us to be a part of your shopping journey.
We look forward to serving you again soon!
Kind regards,
Jessica
UMUK Store Support
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