Really good order and delivery Will use again
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Review summary
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Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fast Delivery, well packaged, good price
Ordered late Thursday night and vinyl arrived Saturday morning, and this was with the cheapest delivery option, which is excellent.
It was really well packaged, much thicker and protective cardboard arrangement than Amazon.
Vinyl in perfect condition.
Similar price to Amazon.
Will be using again
20 March 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Andy,
Thank you immensely for the 5-star rating!
I’m delighted to learn that your order arrived promptly. We go to great lengths to ensure that our delivery process is not only swift but also safe, as we want you to receive your items in perfect condition.
Your feedback reassures us that we are meeting our commitment to you.
We deeply appreciate your trust in our service and your ongoing support!
Kind regards,
Jessica
UMUK Store Support
Excellent service
OK, so I purchased an item through Record Store UK but didn’t read the reviews until after doing so.
I was anxious that I would receive what I ordered, or if the item was even in stock (the web site didn’t state either way).
I was delighted when I received a email notification the next day to confirm dispatch and was even happier when I received said item, two days after placing the order.
The item was well packaged so I am 100% satisfied with my purchase and the service. I will be spending more with them again soon.
Thanks @recordstore.uk 👏👍
18 March 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Andrew,
Thank you immensely for awarding us five stars!
I’m thrilled to learn that you were pleased with our delivery service. It’s our top priority to ensure that every order is dispatched promptly and efficiently, and I’m delighted to hear that we met your expectations in this regard.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you once again for trusting us!
Kind regards,
Jessica
UMUK Store Support
Select Next day delivery
Select Next day delivery, pay for item. I then get a message it takes 48hrs to dispatch! Brilliant
12 February 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Jason,
Thank you for taking the time to share your feedback with us.
We genuinely apologise for the recent experience you’ve faced, and we completely understand how disappointing it can be when expectations aren’t met.
We truly value your need for prompt delivery. With your choice of Next-Day shipping, you can be assured that your package will be on its way to you the day after we dispatch it. It’s important to note that while this guarantees swift delivery, it doesn’t alter our processing time, which we are continuously working to improve.
Your understanding and support mean a great deal to us, and we’re committed to making your experience better in the future.
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Maria,
Thank you for your thoughtful review!
I’m delighted to hear that your order arrived promptly.
Your satisfaction is our top priority, and your support truly makes a difference for us.
We genuinely appreciate it!
Kind regards,
Jessica
UMUK Store Support
Recordstore . AVOID!
Recordstore is by far the worst record shop that I have ever purchased records from. Its repeated incompetence is staggering. I’d urge all to avoid.
I placed a significant order. Soon after an opportunity arose for a holiday. I would be away for the original delivery date. I contacted Recordstore (as I did all of the other record shops, I had placed orders with for releases when I’d now be away). All of the shops were obliging, helpful and supportive. Not Recordstore.
It seemed to be wilfully obstructive.
When contacted to ask if they could delay postage till the first week in March (it was late November) I was told it wasn’t possible as the delivery information was now in the system. When I pointed out that delivery couldn’t be for several weeks (the release date wasn’t till 24th Jan), could the system information be changed I was told no. No other option, just no.
Later, that same day I wondered if Recordstore could change the delivery address and have the items delivered to a friend instead? This, apparently could be done.
I made an agreement, in writing, the items would be delivered to a friend.
As the release date approached (I was on holiday), I received a postage confirmation email from Recordstore informing me that the order would be posted to my address!?
I contacted Recordstore immediately and was faced with some of the most ludicrous and amateurish ‘customer service’.
Recordstore, it claims, couldn’t find the change of address confirmation – despite this information being in the same communication thread? Staff claimed they couldn’t see this information!? I replied using the same thread and reference number and included a screenshot of the agreed confirmation – which was further down the same communication thread. Nope. Recordstore still couldn’t see the address and then claim it couldn’t open screenshot images (images visible within the messages)? This all occurred over several days while I was on holiday.
The staff member insisted I complete a list of ‘name, address, email…’ despite this information being readily available within the same communication, had they bothered to scroll down. I had enough.
The items cannot be delivered so will be returned. I will ensure I receive a full refund as I have the trail of excremental ‘communication’ from Recordstore to support my claim.
I will never ever buy anything from Recordstore ever again.
Response from Recordstore below...
As ever a company fails to resolve an issue with a customer directly but is quick to offer a 'solution' based on a review - despite being incapable of resolving the issues beforehand. The items will be returned by Royal Mail. I'll avoid the incompetent Recordstore from now on.
1 January 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
We sincerely regret learning about your recent experience, and we want to express our heartfelt apologies for any frustration or inconvenience this may have caused. Providing exceptional customer service is our top priority, and it’s distressing to hear that you felt unheard during this process.
To clarify, we want to emphasise that if your order is still in the pending status, we can certainly accommodate changes to your address. This flexibility is important to us, and we want to ensure that you receive your order exactly where you need it.
We also apologise for any miscommunication regarding your order. It's crucial for us to resolve this matter for you promptly, and we would like to assist you further in tracking the status of your refund request.
Please feel free to reach out to us through the support link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
You got a really rare book and I was…
You got a really rare book and I was able to gift two copies to my friends!
22 January 2025
Reply from Recordstore.co.uk
Hi Amanda,
Thank you so much for taking the time to leave us a review.
We're truly delighted to hear that you were able to share these items with your friends.
It’s heartwarming to know that our products can bring joy to you and your loved ones.
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Elliot,
Thank you so much for the five stars!
I’m really glad to hear that your package arrived on time. I understand how important it is to receive your order when expected, and we genuinely strive to make that happen for all our customers.
Your experience means a lot to us, and we truly appreciate your kind words!
Kind regards,
Jessica
UMUK Store Support
Reply from Recordstore.co.uk
Hi Jeffrey,
Thank you for taking the time to leave us a review.
I’m really glad we could communicate well and ensure that your order reached you safely.
Your happiness means a lot to us, and it’s wonderful to hear such positive feedback.
Kind regards,
Jessica
UMUK Store Support
Great experience
Great experience, their website is amazing and has so many records that i couldn’t find anywhere else that ships to my country and very good prices, fast delivery and arrived in good condition, absolutely happy with this purchase, i have another order on the way from them and i’ll order from them again
22 January 2025
Reply from Recordstore.co.uk
Hi David,
Thank you for sharing your positive experience with us!
We’re truly delighted to hear that you enjoyed our selection of records and found our prices to your liking.
Ensuring that your order arrives safely and in excellent condition is of utmost importance to us. We are glad to know that your experience was seamless on this occasion.
We can’t wait for you to receive your next order, and we hope it brings you just as much joy!
Kind regards,
Jessica
UMUK Store Support
Do not use.... False advertising and misleading business tactics
Similar to many others - ordered items that the website said were in stock (in fact 4 items in stock at the time, and still shows that 2 items are in stock at the time of writing). I placed my order and received a confirmation e-mail that the items would be packed and shipped within 48 hours.
Decided to chase up having had no updates after a week and managed to get through a rather unhelpful person named Zachary Green, who informed me that the items were not in stock and that they had no idea when the items were going to be received from their supplier. There is nothing good about this company - you can't trust the accuracy of the site, and you cannot expect good or decent service. My advice would be to stay away.
Cancelled my order and will be awaiting my refund (although it seems that the item is refunded, but no confirmation that the unused postage amount will be refunded also).
27 January 2025
Unprompted review
Reply from Recordstore.co.uk
Hi Andrew,
Thank you for leaving us a review.
We would like to express our sincere apologies regarding your recent experience with our service. We recognise the frustration that can result from order delays and want to assure you that we diligently strive to dispatch all orders as promptly as possible.
Unfortunately, there are certain factors beyond our control that may lead to unforeseen delays. We keep our customers informed during such events and regret that you did not feel adequately updated in this instance.
Furthermore, I wish to confirm that the refund you will receive will include the total amount paid for postage.
Kind regards,
Jessica
UMUK Store Support
Speedy delivery!
22 December 2024
Reply from Recordstore.co.uk
Hi Haylie,
Thank you for the 5-star review.
We are so happy to hear your order made it to you quickly.
We hope you choose to shop with us soon.
Kind regards,
Jessica
UMUK Store Support
Very competitive price
Firstly, the very competitive price. The item arrived well packaged and in quick time.
22 December 2024
Reply from Recordstore.co.uk
Hi David,
Thank you so much for leaving a review.
I am happy to hear your order arrived in great condition. We strive to pack every order with care.
Your kind words about the price are much appreciated.
Kind regards,
Jessica
UMUK Store Support
appalling service levels
I'm happy to amend this review if they resolve my issue but so far my experience with this company has been appalling. Ordered an in-stock item 10 days ago and as far as I can see it has not even been shipped. Emailed them for an update 2 days ago and no response. If you can't even provide the most basic levels of customer support and fulfilment you shouldn't be operating online.
29 November 2024
Unprompted review
Reply from Recordstore.co.uk
Hi Karl,
Thank you for bringing this to our attention. We are so sorry to hear that your order has not yet dispatched. We completely understand how frustrating this must be, and we sincerely apologise for the delay.
This is not the level of service we aim to provide. Thank you for reaching out to our customer support team and we look forward to assisting you with resolving your concern. We truly appreciate your patience and understanding, and we’ll do everything we can to ensure a smoother experience moving forward.
Many thanks,
Amelia
UM UK Store Support
Great value, fab customer service
The best! I have bought from recordstore a few times and they're always fab value and reliable. I had a slight issue with a recent order (not their fault) and the customer service has been fantastic. I'll definitely be buying more from recordstore in the future.
10 December 2024
Unprompted review
Reply from Recordstore.co.uk
Hey Kerry,
Thanks so much for leaving us a 5-star review – we’re over the moon about it!
We hope you choose to shop with us again soon.
Thank so much and have a wonderful day.
Amelia
UM UK Customer Support
Received Damaged Products
They should really improve their packaging. I ordered three 7”, 2/3 came dented due to the very poor packaging.
28 November 2024
Unprompted review
Reply from Recordstore.co.uk
Hi Federico,
Thank you for taking the time to leave us a review.
We think customer satisfaction is essential and are genuinely sorry that we haven’t met your expectations on this occasion.
We will be in touch regarding this and look forwarding to assisting you with your concerns.
Amelia
UM UK Store Support
My experience was excellent but I…
My experience was excellent but I didn’t receive my order . Its very sad
22 October 2024
Reply from Recordstore.co.uk
Hey Gidon,
Thank you so much for your review! We are truly sorry to hear that you have not received your order.
We can see you have already contacted us. We are looking into this issue and will get back to you shortly.
Best regards,
Tamia -
Fully regret buying from them
First order I've made on the site. A special edition vinyl and a jacket that was meant for my special someone birthday gift purchased in advance... And I'm not going to be receiving any of them!
Waited for more than 15 days. I had to contact their support which informed me my package would be received today (lol) only for me to receive a letter requesting to pay for customs as my order got stuck there because they didnt provide sufficient info on the package. Absolutely brilliant!
They then didnt want to do anything about it and asked ME to take care of it and pay for the fees. I'm sorry but this should not be my responsibility when I paid for the shipping and taxes.
Asked for a refund. This was my first and last purchase with RS. My order was over 150€. Won't be recommending to anyone. Now I have to wait until the 24th (if not longer) for a refund. Complete joke.
6 November 2024
Unprompted review
Reply from Recordstore.co.uk
Hey Cristian,
Thank you so much for leaving us a review.
We are truly sorry to hear about the issues with your order and apologise for any disappointment caused. We can see you have already contacted us. We are looking into this issue and will get back to you shortly.
Best regards,
Tamia -
Reply from Recordstore.co.uk
Hey Sarah,
Thank you so much for your review. We love seeing five stars and happy customers.
We hope you choose to shop with us again soon. 🤗️
Best regards,
Tamia-
Excellent Range of Products
Product arrived in top condition. I normally use DHL when I buy from USA and Japan and I have no issues there. With the range of Vinyl and CDs available from Recordstore I will be dealing with them again.
22 October 2024
Reply from Recordstore.co.uk
Hey Peter,
Thank you so much for leaving us a 5-star review we love seeing them! 🤗️
We're delighted to hear that your product arrived in top condition. It's great to know that you had a positive experience with our shipping as well. We look forward to serving you again with our range of vinyl and CDs!
Best regards,
Tamia -
Very fast and reliable.
Very fast. There was a problem in the address, the parcel was sent back. It was solved and resent to me really quickly. Excellent customer service.
100% reliable.
Thanks
22 October 2024
Reply from Recordstore.co.uk
Hey Madjid,
Thank you so much for your review!
We are beyond happy to hear that our team was able to resolve the address issue quickly and get your parcel to you and we appreciate your understanding.
We hope you choose to shop with us again soon.
Best regards,
Tamia -
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