Recognise Bank Reviews 

870
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally easy, quick, and convenient account opening process, often completed online within minutes. People frequently highlight the first-class service and user-friendly website, which is simple to navigate. Reviewers also appreciate the efficient payment system, noting immediate confirmations for deposits and quick money transfers, alongside helpful and professional customer service. However, some customers noted challenges with account activation and verification. These issues included delays in receiving authentication codes, unclear online banking instructions, and system difficulties during setup, causing frustration for a few users.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the account opening process and application... See more

Service

Customers consistently note positive experiences with service, highlighting its efficiency and helpfulness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Website

Reviewers highlight positive aspects of the website, with many praising its user-friendly design and ease of... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease of transferring money and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more

Company replied

Rated 5 out of 5 stars

My second time with Recognise. They offer competitive interest rates and everything has always gone without a hitch. I particularly like the option of a monthly income, which is something I much pref... See more

Company replied

Rated 5 out of 5 stars

Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more

Company replied

Rated 5 out of 5 stars

Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Savings Bank

Written by the company

Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(870)

287 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straightforward process

Simple, straightforward account opening process with clear communication throughout.
Instant updates as account is funded giving confidence and peace of mind.

24 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Shaun, thank you for your feedback. We’re really glad to hear your experience has been a positive one.

Rated 5 out of 5 stars

Quick and easy to set up the account…

Quick and easy to set up the account and immediate confirmation of any payment made.

5 May 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Gordon, thank you for leaving a review. We’re glad you’ve had a smooth experience and appreciate you choosing Recognise Bank.

Rated 5 out of 5 stars

Good interest rate

Not heard of this bank before but an easy account to open on-line with a decent rate of interest.

14 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Kevin, thank you for your review. We're pleased to hear that you had a good experience opening an account with us. We really appreciate your feedback.

Rated 5 out of 5 stars

New account and a new bank for us

Simple account opening procedure, confirmations of progress and final written confirmation of nominated bank account for the all important receipt of interest.
Well done and thank you.

19 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Alan, thank you for your review. We're glad to hear that you found the account opening procedure simple with regular and consistent communication throughout. We really appreciate your feedback.

Rated 5 out of 5 stars

I highly recommend Recognise Bank.

I highly recommend Recognise Bank.
It was easy to set up an account and apply for a new savings product.
Remember to send money to your account from your linked bank account otherwise the money will be sent back.

14 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your review. We're happy to hear that you found our application process easy. We really appreciate your feedback.

Rated 5 out of 5 stars

This is the future of banking,

This is the future of banking,

29 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Kevin, thank you for your review. We're delighted to hear such positive feedback and that your experience reflects what we aim to deliver. We appreciate you sharing your thoughts with us.

Rated 5 out of 5 stars
Recognise Bank logo

Reply from Recognise Bank

Hi Andy, thank you for your review. We're glad to hear the application process was straightforward for you. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Very easy to open the account

Very easy to open the account, great rate

16 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your review. We're really pleased to hear the account was easy to open. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Piece of cake

Really quick and easy to open my account .

8 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your review. We're really pleased to hear the account was quick and easy to open. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
Recognise Bank logo

Reply from Recognise Bank

Hi Wendy, thank you for your feedback. We're really pleased to hear you found our service efficient and quick. We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

0n the whole most was good

0n the whole most was good, but, the request for so much identification such as driving licence& passport
documentation was not necessary on top of everything else.

14 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your review. We're glad to hear most of the experience was positive, and we appreciate your feedback regarding the identification requirements. We understand this can feel like a lot, and your comments will be taken into account as we continue reviewing and refining our processes.

Rated 5 out of 5 stars

Great rates and easy to manage

Recognise Bank offers great rates for savers and the process to open and fund the account was straightforward.
The website is easy to navigate and information clearly laid out.
I look forward to establishing a long association with Recognise Bank.

13 April 2026
Recognise Bank logo

Reply from Recognise Bank

HI David, thank you for your review. We're delighted to hear you found our rates competitive and the account easy to open and manage. We appreciate your positive feedback.

Rated 4 out of 5 stars

So far so good.

So far so good tho I haven’t done much with them yet. Shame there’s not an app tho’, quicker and easier than having to log onto a website.

21 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your feedback. We are pleased to hear things are going well so far, and we really appreciate your thoughts. Feedback like yours plays an important role as we plan future updates and consider how to enhance the services we offer!

Rated 5 out of 5 stars

Not heard of this financial institution…

Not heard of this financial institution before, but impeccable service and easy to manage my account

28 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your review. We're delighted to hear that managing your account has been easy and that our service made a positive first impression. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Competitive fixed rate savings product…

Competitive fixed rate savings product and ease of opening account

20 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Nick, thank you for your review. We're glad to hear you found our fixed rate savings product competitive and the account opening process straightforward. We appreciate you sharing your experience.

Rated 5 out of 5 stars

So easy to open my account & good interest rates

Account easy to open & I was kept informed throughout initial stages & beyond. They had the best interest rates at the time of looking.
App was easy to download & follow - what's not to like!

27 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Sharon, thank you for your review. We're really pleased to hear the account was easy to open. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Quick and easy to set up

Quick and easy to set up. Quick notification that funds were transferred etc.

17 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Jules, thank you for your review. We're pleased to hear that you found the account quick and easy to set up.

Rated 5 out of 5 stars

Wonderful bank

Wonderful bank and Layla is great and very helpful.

24 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Mukesh, thank you for raising this with our team. We have since been in touch with you with regards to your rejected payment. If you need any further assistance with depositing funds into your account, please do get in touch with us by emailing support@recognisesavings.co.uk or by calling us Monday-Friday 9am-5pm on 0345 872 7888. Please note we are closed on bank holidays and weekends, but our team are always happy to assist.

Rated 4 out of 5 stars

A good bank

The interest rates were very competitive. Did experience a minor problem with the account but the staff were helpful in sorting it out. The bank kept me informed clearly and quickly at each step.

22 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Geeta, thank you for your review. We're glad to hear that our customer service team were able to resolve the issue promptly. We really appreciate you sharing your feedback.

Rated 4 out of 5 stars

I have recently opened an account with…

I have recently opened an account with Recognise Bank for the first time. It is currently offering market leading interest rates on Fixed Term accounts. The accounts are easy to open and operate.

22 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Bob, thank you for your feedback. We're pleased to hear that you found our accounts easy to open and operate.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look