Recognise Bank Reviews 

870
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally easy, quick, and convenient account opening process, often completed online within minutes. People frequently highlight the first-class service and user-friendly website, which is simple to navigate. Reviewers also appreciate the efficient payment system, noting immediate confirmations for deposits and quick money transfers, alongside helpful and professional customer service. However, some customers noted challenges with account activation and verification. These issues included delays in receiving authentication codes, unclear online banking instructions, and system difficulties during setup, causing frustration for a few users.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the account opening process and application... See more

Service

Customers consistently note positive experiences with service, highlighting its efficiency and helpfulness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Website

Reviewers highlight positive aspects of the website, with many praising its user-friendly design and ease of... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease of transferring money and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more

Company replied

Rated 5 out of 5 stars

My second time with Recognise. They offer competitive interest rates and everything has always gone without a hitch. I particularly like the option of a monthly income, which is something I much pref... See more

Company replied

Rated 5 out of 5 stars

Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more

Company replied

Rated 5 out of 5 stars

Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Savings Bank

Written by the company

Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(870)

279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was clear

Everything was clear , easy to contact and answer quickly, not take long to fill out account details and up&running in minutes,with good rate.

18 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Nikki, thank you for your review. We're pleased to hear that you had a good experience saving with us. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

Very easy process to fund

Very easy process to fund. Very straight forward website and good communication I would highly recommend.

15 April 2026
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Reply from Recognise Bank

Hi Kevin, thank you for your review. We're pleased to hear that you found our website straightforward and experienced good communication throughout. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

I opened a 1 year savings bond with a…

I opened a 1 year savings bond with a top rate and it took less than two minutes to complete the online application form. I paid money into the account and was immediately notified by email that the money had arrived in the account. Easy to open.

20 April 2026
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Reply from Recognise Bank

Hi Ian, thank you for your feedback. We're pleased to hear that you found our account opening process easy to use.

Rated 5 out of 5 stars

Great interest rates

Great interest rates

21 April 2026
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Reply from Recognise Bank

Hi Kate, thank you for your review. We’re delighted to hear you’re happy with our great interest rates and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Everything was very easy

Everything was very easy. Opening the account and then adding funds#.

17 April 2026
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Reply from Recognise Bank

Hi, thank you for your feedback. We're glad to hear that you found our account easy to set up.

Rated 5 out of 5 stars

Ease of use

Ease of use, fair interest rate and ease of ability to top up to £120,000 after registration deposit.

21 April 2026
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Reply from Recognise Bank

Hi, thank you for your review. We’re pleased to hear you found the account easy to use and our interest rate fair. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Really easy to set up and use

Really easy to set up and use. Absolutely no fuss or messing about

12 April 2026
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Reply from Recognise Bank

Hi Patricia, thank you for your review. We're glad to hear that you found our systems easy to use.

Rated 5 out of 5 stars

Opening my account was straightforward…

Opening my account was straightforward and their response was quick. The money was transferred the same day.

19 April 2026
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Reply from Recognise Bank

Hi, thank you for your review. We're glad to hear that you found our account opening process straightforward. We really appreciate your feedback.

Rated 5 out of 5 stars

Good job

Account very easy to set up , made a few deposits into the saving window and got confirmation immediately on fund arrival . Good job guys 👍

21 April 2026
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Reply from Recognise Bank

Hi, thank you for your review. We're glad to hear that you had a good experience.

Rated 5 out of 5 stars

Easy and fast account set up

Easy and fast account set up, great savings rate. All very straightforward and feels very professional. Highly recommended.

14 April 2026
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Reply from Recognise Bank

Hi, thank you for your review. We're pleased to hear you found our processes and services professional and straightforward.

Rated 5 out of 5 stars

Opened a one year fixed rate bond with…

Opened a one year fixed rate bond with recognise bank,after checking trustpilot,they had good reviews,very competitive interest rate,so it was a easy choice,a really easy process to apply for the fixed bond,overall I would recommend them to anyone.

15 April 2026
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Reply from Recognise Bank

Hi Peter, thank you for your review. We’re delighted to hear that our competitive one‑year fixed rate, positive reviews, and simple application process made choosing Recognise Bank an easy decision, and we really appreciate your recommendation.

Rated 5 out of 5 stars

First rate customer service

Easy to get through on phone and very helpful staff

18 April 2026
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Reply from Recognise Bank

Hi Anona, thank you for your feedback. We're pleased to hear that you had a good experience with our customer service, we really appreciate your review.

Rated 5 out of 5 stars

When I needed assistance with my…

When I needed assistance with my account they where there on the end of my phone, very helpful 🙂

21 April 2026
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Reply from Recognise Bank

Hi Karl, thank you for your feedback. We're glad to hear you found our support team easy to reach and helpful. Thank you for sharing your experience.

Rated 5 out of 5 stars

Very happy customer !!

Used this bank for the first time (had never heard of them before) as their fixed term savings rate was very competitive.After considerable research I took the plunge and I'm so glad I did.
The application for the account was simple and straightforward and all their emails very helpful and concise.
I needed to speak to an advisor during the setting up process and she was incredibly helpful.
Thank you Recognise bank from a very happy customer.

14 April 2026
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Reply from Recognise Bank

Hi Lynette, thank you for your review. We're pleased to hear that you had a great experience saving with us, we really appreciate you sharing your feedback.

Rated 5 out of 5 stars

Easy professional bank

Easy
Professional
Good rates

21 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your feedback. We're glad to hear you found our bank easy to use and professional, we really appreciate you sharing your experience.

Rated 5 out of 5 stars

So far so good

So far so good , just keep it going

11 April 2026
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Reply from Recognise Bank

Hi Richard, thank you for your feedback. We're glad to hear that you had a good experience.

Rated 5 out of 5 stars

very easy to set up account and…

very easy to set up account and transfer money in.
interest rate was competitive.

15 April 2026
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Reply from Recognise Bank

Hi Michael, thank you for your review. We’re delighted to hear you found the account easy to set up, the transfer process straightforward, and our interest rate competitive. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent and easy to use

Excellent and easy to use

21 April 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Malcolm, thank you for your feedback. We're glad to hear that you had a good experience.

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