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Rated 1 out of 5 stars

May 10 2023 - iPhone 12 Pro Max sent to their facility, inspected, and accepted offer May 21 2023 - Sent follow up email regarding payment status May 22 2023 - Ariel (Customer Support) emai... See more

Rated 5 out of 5 stars

I dropped my old but perfectly functioning iPhone6S in salt water. Unfortunately I could not resuscitate it and therefore started looking for options to recycle it and get some money back. Recell offe... See more

Rated 1 out of 5 stars

My experience with this iPhone 13 Pro Max order has been a complete nightmare. They received and confirmed the receipt of my phone, but after that, they simply stopped responding to my multiple email... See more

Rated 5 out of 5 stars

Selling my old phone to Recell was a very positive experience. I decided to try Recell initially because the quoted price was the highest compared to competitors. I was emailed simple instructions and... See more

Company details

  1. Cell Phone Store

Information provided by various external sources

Highest prices, Best communication, Fast payments


Contact info

3.0

Average

TrustScore 3 out of 5

180 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay Away!

What an absolute shambles of an experience. Over 4 weeks since Recell has received my iPhone and I am still yet to receive my payout which was already cut lower than you advertised.

Your advertised payment times are a scam in broad daylight. 3 weeks plus since I accepted your offer and my “instant PayPal transcation” must have been lost.

Send me my money or give me my device back so I can send it to an actual buy back company👍

26 December 2022
Rated 5 out of 5 stars

Very convenient

Just sold my Galaxy S8 and got paid in les than a week.
the UX is very simple , just straight to the point , and the most important is their responsive customer support .
Big UP ♥ .

23 October 2022
Unprompted review
Rated 5 out of 5 stars

Sell your old device( mobile phones) on…

Sell your old device( mobile phones) on recall.io i have this samsung galaxy note s9 and i wanted to sell it so a friend of my introduce me to recall.io and within a shortest time i had a buyer to buy my phone and their payment was so fast immediately.
Thanks to Recall.io

18 November 2021
Unprompted review
Rated 2 out of 5 stars

Read the real reviews...

Sold my iPhone 12 Pro Max:
9/10/22: My phone was received by them.
9/15/22: My phone passed the inspection, confirmed matching quote description.
9/21/22: I followed up on payment still not confirmed. They said they had some glitch and gave a 24-48hrs timeline. Normal timeline should have been 1-3 business days from the inspection confirmation
9/26/22: Still nothing.
9/28/22: They tried to dispute this review.
10/4/22: Check arrived finally but bank put a hold of 5 business days because they think the check might not be paid.
10/12/22: All clear. 2-star overall as it's been a hassle, bad communication from them. They never address you by your name nor sign with their own name when emailing.

When digging into reviews, if you set aside the good ones that look more fake than anything else, the bad reviews talk a lot about no payment, late payment and bounced checks as well as them going out of their way to dispute negative reviews on various platforms to take them down. I'm starting to worry that this is a scam.

7 September 2022
Rated 5 out of 5 stars

recell.io is one of the best online…

recell.io is one of the best online website services for selling off your old mobile phones at a very good price. They accept all type of old mobile phones and after checking through it the deals are done swiftly without any hassles. I highly recommend them to everyone rather than letting your old gadgets laying around go get some money off it by selling them on this platform.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

The best website

what amazing website! i have Sell old Samsung galaxy mobile online by using this site simply staying at home,
and got the payment easily within sort time. i am great full for the hospitality.

18 September 2022
Unprompted review
Rated 5 out of 5 stars

The best website if you want to sell your phone

i consider this website magical , because it offers you a great way to sell your phone if you want to or even donate it , and what is so amazing about it is that It actually takes only takes 30 seconds to sell your phone and its 100% trusted because i used it before so as many of my friends and family , and the costumer service is also wonderfull they will respont to your questions or issues at any time .

17 September 2022
Unprompted review
Rated 1 out of 5 stars

They will keep your phone but will never pay for it!!!!

Please!!!!! Do not sell your phone to them they will take your phone but never send you the money!!! They took my phone but never paid the money. It’s been more than a month since I shipped them the phone. They promised to send check in 10 business days but they never sent any check after sending multiple emails they finally send the check in email as PDF. But that check bounced because of insufficient funds. Contacted them again but no response. I will be taking legal route with them now as the check bounce is a crime.

3 September 2022
recell.io logo

Reply from recell.io

Please accept our sincere apologies for the inconvenience and thank you for helping us resolve this issue with you quickly. If we can be of farther assistance feel free to call us at (330) 546-0179 or email us via questions@recell.io

Rated 5 out of 5 stars

This is one of the best and most legit…

This is one of the best and most legit websites to sell your old galaxy phones I had sold my phone and got my payment immediately I would recommend this website to anyone looking to sell their Samsung phone the custom service and support is good and quick.

27 August 2022
Unprompted review
Rated 5 out of 5 stars

Recell.io is reliable

Recell.io is a reliable website. I sold my old phone on this very website and got my money asap, they offer a very efficient and top notch service. Their customer service is also quick to respond. I highly recommended this website.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Yay Great site

Yay! This site is really legit and reliable. I sold my 5 years old phone at good rate and the payment is swift for sure. Sell your old tech products in peace of mind, good customer service and so on. Highly recommended 👍👍👍

21 August 2022
Unprompted review
Rated 5 out of 5 stars

I just sold my old samsung galaxy s5

I just sold my old samsung galaxy s5, s6 and s7 on this website and the payment is fast! You'lll get the quotation from the customer service very quick and the selling process is simple and quick. I would recommend this website to sell your old phone, its trustable, fast payment and simple process

12 August 2022
Unprompted review
Rated 1 out of 5 stars

UPDATE:12 days later and still not been paid

12 days later and still not been paid. Getting generic emails about my payment will be expedited and nothing. Their voicemail is not setup so can’t leave messages. I hope my iPhone is not lost. 😔

Finally got my payment after writing the review. The owner of Recellio even asked me if I would be willing to modify my review or delete it now that they made payment. Seems to me that I was only paid after I made the review. Because I refused they challenged that i was even a customer of theirs with Trustpilot in a attempt to remove my review. I definitely will not be a returning customer.

25 July 2022
recell.io logo

Reply from recell.io

Please accept our apology for the trouble with your payment, we were not aware you had not received your check until you reached out. Thank you for working with us to resolve the issue quickly for you. If we can be of farther assistance feel free to call us at (330) 546-0179 or email us via questions@recell.io

Rated 5 out of 5 stars

I was impressed by how simple the…

I was impressed by how simple the selling process was with recell. I entered the details of my iPhone on the website and got a shipping label. I put it in the box shipped out and about later I had money in my account! Very simple process

27 June 2022
Unprompted review

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