ReAssure Reviews 

The lady on the end of the phone was easy to understand and precise with what I needed to do next

I spoke with a young man called David who was very helpful. He was clear about the policy and as I am 90 years old I do struggle a bit with modern technologies and he spoke a liitle louder as I explained that I am slightly deaf.
He informed me about my previous withdrawal in 2024 although I have now found that documentation in the file somewhat tucked away.
He also said that he would send emails to me which he did and which I have now printed out.
All in all a pleasant and positive experience.

Jacob was lovely and nothing was too much trouble for him

Rollo was exceptionally friendly and helpful, he was jolly, knowledgeable and reassuring. Thanks Rollo, it was an absolute pleasure talking with you.

I had a query so they said they would log it and look into it and let me know, very understanding and helpful.

Friendly, professional and helpful telephone customer service. But after having docs for some time requested the docs again! Still waiting for payment. Does it really take so long to pay anybody their own money?

Lucie was very helpful and knowledgeable. She was very well mannered, a pleasure to deal with and demonstrated what customer service is all about.

I have a relatively small pension pot held by Reassure. A few weeks ago I requested the whole pot to be paid to me.

4 weeks later still no money. I phone twice a week and are told the same old story, 'the team are dealing with it' and 'your request has been expedited'.
The latest phrase is 'there has been a problem with the process, but we're not going to tell you what it is'. Every date they have promised me i would get my money has gone by.

So no idea when it will be done, now idea when I will receive MY money...!

Thankfully this is a small pot and not my main pension.
Reassure are simply incompetent.

It's my money that they are holding and they haven't a clue where it is or when I will get it.

Best advice i can give is to never have anything to do with this shambles of a company.
If you are already mixed up with, all i can say is may your god help you...because you'll need it.

Friendly, clear help

Was friendly

Jacque was so polite and professional. He was informative and provided the necessary information required. He sent information promptly to my email.
He delivered excellent customer service which is good to have "in these days". Thank you Jacque. You are clearly an asset to REASSURE Company

This Company has a phone/answering system so unresponsive, that I intend to withdraw/transfer ALL my funds at the earliest opportunity.
How can ANY Company, especially a Pension Provider be so inefficient…..and after over 1hr 30mins I have just been cut off!!!
Quite disgraceful, unprofessional and totally unreasonable.

The person I spoke to was very helpful and polite. I was very impressed

Up date 13/8/26 requested a copy of the original policy that was with legal and general to prove if it is a guaranteed minimum pension
There response sorry sir we are unable to help you with that as we have no record of it
I'm now in a state of limbo and have no other option than to raise a case against them with the pension ombudsman, before I start legal proceedings , letter I received today from them reads like it was put together by someone whos English was probably there third or fourth language

Absolute joke of a pension company, I've been chasing information on my pension for over 8 months, keep getting incorrect information, unable to open emails from them as the link they sent has my email address spelt wrong
Not to be trusted, incompetent,shambles of a company
I can see me losing all my pension I have with them

This company have no idea what they are doing had a call from them unsolicited today nearly at the end of the call before they bothered to tell us it was to do with a trutpilot review.
So here is a second review useless company. Do not recommend

Well informed from staff good customer service

Outstanding Customer Service from Kieran!

I just wanted to send a quick note to say a huge thank you for his help regarding my pension. He were incredibly patient, understanding, and provided exceptional service throughout. Kieran even waited patiently while I searched through documents to find particular wording. I really appreciate his time and kindness (hoping I've spelt your name correctly) Call today 6th at 11.12. Please provide a commendation as this service is rare! Best wishes Kim

The person I spoke with allowed me time to process the information she was giving me and then gave me time to ask questions so I could make sure I understood. She gave me clear options and was patient.

I wanted to say members of staff
Gail Thomas and Iva Kafedzhieva Were so helpful I couldn’t have asked for a better service and advice and help on the phone. I was made to feel at ease and not rushed
Thank you

Great service from Tyler. Informative, helpful, friendly and professional.