Rearo Reviews 

1,890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making interactions a pleasure. Many people highlight the first-class service, noting excellent communication and a professional, seamless process from ordering to delivery. Reviewers are also very satisfied with the product quality and selection, often finding exactly what they need, and appreciate the prompt, efficient delivery with helpful drivers. However, some customers also noted occasional issues with delivery times, experiencing longer waits for their orders. A few other people also felt that products sometimes arrived damaged or were not suitable upon inspection, with one instance of a product being unusable after cutting.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

People report positive experiences with product, often highlighting the high standard and quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the helpfulness and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting friendly and helpful staff, prompt... See more

Order

Users describe positive interactions with order, highlighting an easy ordering system and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. Bathroom Remodeler

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,890)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Worktop review

Ordered a sample first then put my worktop order in. Really fast delivery less than 2 weeks. The worktops are beautiful.. I love them
Grey sparkle .

24 October 2024
Rated 5 out of 5 stars

Quick and easy service to use

Quick and easy service to use, excellent customer service - I had to phone about delivery as an emergency had came up and it was handled brilliantly by the team. Very quick delivery too.
Actually yet to get the panels up so cannot review them as of now.
But very happy with the buying and delivery of the products.

27 October 2024
Rated 5 out of 5 stars

Great product, great customer service!

Sample was sent out fast with info leaflet, exactly what I wanted. Placed order online, was called with delivery day & driver msg 1 hour prior delivery. I could also have called the day before to narrow it down to a.m. or p.m. so great customer service, panels up & look fab

22 October 2024
Rated 5 out of 5 stars

Superb Area Sales Representation

We were speculatively visited by Jonathan Wilson (area sales representative), who oversaw our purchase, and also provided some very useful and gratefully received notebooks, pens & brochures. Jonathan was easy to talk to and provided loads of useful & accurate supply information & advice. We had previously purchased from Rearo, and will definitely be re-purchasing products again.

2 October 2024
Rated 1 out of 5 stars

I Have had a installation of wet wall…

I Have had a installation of wet wall panels that have appeared to delaminat.
I have been installing wet wall panels for years and never seen anything like this from this company or any other brand that I have used.
But on this occasion it appears that the fault lies entirely with the installation. According to Rearo.
As a company they will not admit that there Products could have a fault in any way
There inspector just wanted to blame everything on the installer, rather than say that there could be a problem wilth the panels.
The information that he passed back to his office was also incorrect and he failed to provide answers and photographs or videos that shows all the defective areas.
The office that he reports to have no idea of the extent of the problem, as he has failed to correctly pass back information that is critical in making a proper assessment.
On a call to there office the Sales person said, I can't make a assessment as I haven't seen all the information ( that he should have been given from there own inspector) and that I should seek leagal aid for advice and pay for a independent inspection from a third party.
Sadly as a small independent company I feel that they are trying to fog me off and put me in a position where i have no where else to turn,

25 September 2024
Unprompted review
Rated 4 out of 5 stars

Worktop not fully edged

Purchased 4m worktop to construct a kitchen island to match a worktop I bought from Rearo last year.
It was the last one of this range they had and was at a good discount.
Very pleased with service and price.
Delivery was prompt and everyone I have dealt with has been polite.
The worktop I received should have been edged to all sides but was only edged 3 sides. I am currently trying to get hold of edging strips to finish off worktop.
Can’t change as it has match existing tops
Rearo , have you any edging at any of your branches?
( none at Glasgow)

22 September 2024
Rated 2 out of 5 stars

Materials arrived dirty and damaged

I like the product but the Materials arrived dirty on all sides and damaged on the back face. The finished sides of the sheets look not to be damaged but hard to tell with the dirty/marked protective film. The back face of one of the sheets has two indents that penetrate about 2mm into a 3mm thick sheet and for me this has degraded the value and possibly the life of the product and will therefore require a replacement.

2 September 2024
Rated 5 out of 5 stars

Amazing and reliable company

Probably one of the vest company's I had the pleasure to deal with lately. The lady in the office, I think her name was Sophie was amazing. She rearrange my order so I got it quicker and kept me informed every step of the way. Even calling me on the day to let me know their driver had gone sick but my delivery is still coming. There products were really good also. Definitely will use again in the future

3 September 2024

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