Rearo Reviews 

1,891
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and outstanding communication, making interactions pleasant and efficient. People frequently highlight the first-class service, noting the ease of ordering and overall professionalism. The product selection is highly regarded for its quality and variety, with many consumers appreciating the prompt and timely delivery service, often noting the courtesy and assistance provided by the drivers. However, some customers noted that materials occasionally took longer than expected for delivery. Additionally, a few people experienced issues such as missing components or items arriving damaged, though replacements were often provided for damaged goods. Another concern was products shattering during the cutting process, which was not always eligible for replacement.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high standard and quality of items... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as superb and excellent from... See more

Delivery service

People report positive experiences with delivery service, often highlighting the helpfulness and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of the ordering system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. Bathroom Remodeler

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,891)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really poor

Really poor. Order not placed correctly. Builder lost 3-4 days work as a result of broken promises and assurances of stock arriving on several different days. No compensation given. Happy with product but very, very poor customer service.

25 August 2024
Rearo logo

Reply from Rearo

Hi Gordon,

Thank you for taking the time to leave a review.

We appreciate all forms of feedback, and we are sorry to hear that you are not fully satisfied with our service.

You have provided valuable feedback that we will take onboard so that we can continuously make improvements to our service.

Best regards,

The Rearo Team

Rated 5 out of 5 stars

Better value and quality

I was looking at buying 2 x 3 metre lengths of a well known DIY suppliers, cheap kitchen worktop and then I'd needed to work out how I would get it to my property. Because Rearos worktops are 4.2 metres I only needed one length. Rearo supplied/ dellvered a longer, higher quality product and splash back for less than the 2 I was considering. Now installed, the worktop and back look really nice.

11 August 2024
Rated 5 out of 5 stars

Hats off to Darryl

Darryl was very professional and great to know he was organising everything in the background without a secondary chase up if they had done what your requirements were

4 August 2024
Rated 5 out of 5 stars

Perfect match

Struggled to find some upstands with the name shade as the kitchen bench rearo came to the rescue. Perfect match and it looks so much better. Great communication and delivery driver was lovely

30 July 2024
Rated 5 out of 5 stars

Exceptional Service.

I would like to express my sincere gratitude to Sophie, Fiona, Dean, a valued members of your staff.
Each of them provided invaluable assistance, and I am truly grateful for their exceptional service.
In any business, customer support plays a pivotal role in driving growth, and the team exceeded my expectations.
I kindly request that you acknowledge their dedication to providing outstanding customer support

31 July 2024
Rated 5 out of 5 stars

I have been dealing with Kieran for the…

I have been dealing with Kieran for the last few months.Had a delay in getting kitchen fitted also I don’t know how often I changed my mind he was so patient and so lovely to deal with.Also the quality of products are 1 of the best.I will definately be a returning customer.Thank you so much Kieran for all your help you are a credit to Rearo.

16 July 2024
Rated 5 out of 5 stars

Professionals

Showroom staff were friendly, helpful and very knowledgeable regarding our purchase. The order was placed and goods received within 48 hours, so pleased. Thankyou Rearo, Northampton.

19 June 2024

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