Rearo Reviews 

1,890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making interactions a pleasure. Many people highlight the first-class service, noting excellent communication and a professional, seamless process from ordering to delivery. Reviewers are also very satisfied with the product quality and selection, often finding exactly what they need, and appreciate the prompt, efficient delivery with helpful drivers. However, some customers also noted occasional issues with delivery times, experiencing longer waits for their orders. A few other people also felt that products sometimes arrived damaged or were not suitable upon inspection, with one instance of a product being unusable after cutting.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

People report positive experiences with product, often highlighting the high standard and quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the helpfulness and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting friendly and helpful staff, prompt... See more

Order

Users describe positive interactions with order, highlighting an easy ordering system and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. Bathroom Remodeler

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,890)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

First time dealing with this company &…

First time dealing with this company & shall definitely be using again! Product is great quality & staff couldn’t have done enough to support me. They even cut to size for us for ease.
I have passed on many recommendations to friends for their own homes & businesses.

28 August 2025
Rated 5 out of 5 stars

Very satisfied Inverness

Jordan in the Aberdeen was amazing to deal with. Very helpful and knowledgeable about my order. The order arrived when it was supposed to all the way to Inverness .Excellent service. Thank you.

11 August 2025
Rated 1 out of 5 stars

Don't touch this company

We brought an island kitchen worktop 900x3000 it was delivered by one driver who asked my wife to help unload , this thing was so heavy it's ridiculous, luckily our Electrician was working so he lifted it with driver , had our kitchen fitted last week, came to unwrap and it was scored both sides , full length, after contacting to complain they stated you have 3 days to check it and washed their hands of it , customer service at its finest !! Horrible attitude

7 August 2025
Unprompted review
Rearo logo

Reply from Rearo

Hi Kevin,

Thank you for taking the time to write this review.

Whilst Rearo are the manufacturer of the product, you did not purchase this item from us; you bought it from a distributor. Whilst we did carry out the delivery, our delivery terms of a one-driver kerbside delivery are clearly stated on our website, and would have been relayed to the company you purchased through. As the items were not purchased directly through us, Rearo are not the company you have a purchase warranty with.

Therefore, you need to bring your grievance to the attention of the third-party distributor.

We have raised this issue with the distributor in question and asked them to get in touch.

Rated 5 out of 5 stars

Good Quality boards

I always buy my Bathroom Wallboards from Rearo. Yes they may be a bit pricey but they are good quality boards and usually have what I want in stock

13 July 2025
Rated 5 out of 5 stars

Exceptional customer service!

Exceptional customer service from the sales team in Glasgow. Dealt with a few team members over a few days whilst I made my choices for worktop, flooring and wall panels and they were all extremely helpful!
Special mention for Darryl who is a credit to the company! For such a young man, he was not only knowledgeable, but friendly and polite...rare qualities these days! Will definitely purchase from Rearo in the future.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Cracking service!

I deal with Chloe,Marcus and Neil at Rearo on a regular basis at Washington and are an absolute pleasure to deal with.Cracking service and lovely people.
Always look after me and couldn't ask for any more!
Rearotastic :-)

26 June 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed with aspects of product and customer service

Bathroom ceiling panels ordered and delivered promptly. The panels themselves are excellent but the edging trim (coving) needed to fit it was nothing like that in the main product picture, of very poor quality and a terrible colour match - it looks lilac in comparison. A call to ask about it was met with total indifference.

19 May 2025
Rated 5 out of 5 stars

Exellent service

Exellent service recommending to suit board, and then upgrading the caps to metal at no extra cost. The delivery arrived as promised and the board is now fitted.

1 June 2025

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