Real Foods Reviews 

4,829
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, highlighting many unique and hard-to-find items not available elsewhere. Reviewers frequently commend the efficient service, straightforward ordering process, and the prompt delivery of their purchases. Many also noted that items arrive carefully packed, ensuring products are protected during transit. However, some customers also noted issues with packaging, reporting instances of damaged boxes, split bags, or broken items upon arrival. These concerns sometimes led to contents being mixed or difficult to handle, with some heavy deliveries requiring better boxing.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the great selection of good quality items, many... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and superb quality of both... See more

Order

Customers consistently note positive experiences with order, praising the ease and speed of the ordering... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,829)

82 reviews in the last 12 months

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Rated 3 out of 5 stars

Good quality produce particularly the…

Good quality produce particularly the Brazil nuts. However the bags had split in transit, or may not have been sealed properly, and the prunes and brazils had got mixed up with everything else.

10 June 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate you leaving a review!

Delighted to hear that you are happy with the quality of our produce. This is something that we continue to prioritise everyday.

We do sincerely apologise that your item had split open during transit. Please know that we will look into this immediately, to see what we do to minimise this.

From all of us at Real Foods, we thank you for supporting small independent businesses like ours.

Rated 1 out of 5 stars

Hate to write this

Hate to write this, as have been a long-time customer of Real Foods’ first wee shop in Morrison Street, but the packet of bay leaves recently sent to us was not at all up to standard. They had very little aroma, and many were brown as this looked like very old stock. The contrast between this packet and the previous one I bought online from someone else is like chalk and cheese. I don’t think the very slow delivery was your fault, but the lack of quality in a basic simple herb makes me cautious about trusting you again with serious items, and I would be glad of your reassurance on this point.

11 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your honest review. We appreciate you feedback greatly and hope to continue our long standing relationship.

I am really sorry to hear that this has been your experience. We take quality issues very seriously, as we take pride in our range and quality of products.

This has already been raised with our team, to ensure that we can rectify this immediately.

Rated 5 out of 5 stars

All The food i ordered was correctly…

All The food i ordered was correctly selected and carefully packed.
I needed vengan good for my family what are arriving next week.
I received my order in record time
Delivered well by parcel force.
Thank you
Food like unsulphured apricots are not available anywhere else.
Thank you

10 June 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

We are delighted to hear that everything went smoothly.

Rated 5 out of 5 stars

Best wholefood store

Exc choice, fast delivery, brilliant packing.

9 June 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Great to hear that you were satisfied with our service!

Thank you very much for taking the time to leave a review.

Rated 2 out of 5 stars

Was happy to pay a little more because…

Was happy to pay a little more because we like the laundry liquid scent. Unfortunately we were sent the wrong scent to what we ordered and could have paid less for this scent elsewhere.

8 June 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We're very sorry that you received the wrong scent. We understand how disappointing this is, especially when you specifically chose and paid extra for a particular product. Thank you for your feedback, and please accept our apologies for the mistake.

Rated 4 out of 5 stars

Great quality food

Great quality food, promptly dispatched with the free delivery for quantity and no surcharges.

Packaging not appropriate for a heavy object however, and fell apart somewhere in transit but with goods inside intact.

8 June 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your honest review!

We are delighted to hear that you are happy with the quality and delivery.

I am sorry to hear about the dispatch and we will work on this, with our couriers and packers.

Rated 5 out of 5 stars

Real Food is excellent

Real Food is excellent! Ive been ordering for years and a few things went wrong, but it was not their fault. That was ordering apple compot in glass jars -they broke. ...... not their fault. But that isnt the point, the point in this review , is to express the outstanding excellent quality and uniquiness like artichokes and wild garlic, of their fresh vegatables, salads they add flowers to their hand selected salads , it is truly the best fresh produce and all organic, available in the UK I reckon. I cant get organic apricots or onions at tesco but I can at Real Food! I live in NW Wales and they deliver here by DPD free- Thank you real food team, you are Stars! With Grattitude and deep appreciation- Catherine

21 May 2026
Unprompted review
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Reply from Real Foods

Thank you for your lovely review!

We are delighted that we could make things work for you.

The whole team look forward to continuing to provide you with fresh organic produce.

Rated 5 out of 5 stars

Fabulous lerida figs

Fabulous lerida figs, fast delivery and great communication throughout.

22 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

We are happy to hear that you were satisfied with our products, delivery and service.

We look forward to processing your next order.

Rated 5 out of 5 stars

easy to order

easy to order, delivery in specified time

20 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for sharing your review!

Glad to hear that we were able to make the process as smooth as possible for you.

Rated 5 out of 5 stars

Wild Garlic

I have ordered Wild Garlic through Real Foods and it arrived fresh and well packaged. I couldn’t find any near where I leave so this was amazing.

14 May 2026
Unprompted review
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Reply from Real Foods

Thank you for your kind review!

We are glad to hear that everyhing arrived to you in perfect condition.

Rated 5 out of 5 stars

Excellent Service

I have been a customer of Real Foods for almost 10 years and appreciate their exceptional quality of food and service.

17 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate your support over the last 10 years!

From all at Real Foods, we look forward to continuing to supply you with great products and service.

Rated 5 out of 5 stars

Great selection of products

Great selection of products that you can't find in the shops. Very fast - next day delivery. Thanks.

12 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

Your support means alot to us.

- From all at the Real Foods Team

Rated 5 out of 5 stars

Excellent product at a good price

Excellent product at a good price and reliable quick delivery.

11 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review.

It's great to hear that you are satisfied with our service.

We look forward to processing your future orders.

Rated 5 out of 5 stars

Great product range

Great product range, quick delivery, minimal packaging. Excellent, highly recommended

6 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your kind words!

We look forward to continuing to provide our efficent service for you.

Rated 5 out of 5 stars

Real Foods is now my main supermarket

Real Foods stock many brands and products that are hard to find in mainstream supermarkets and local independent shops. Real Foods has become my first choice 'supermarket'. The customer service is excellent, very fast response from real people. The delivery time is fast, the orders accurate and well packed in recyclable packaging.

7 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for shopping with us and leaving this review!

We appreciate your support and generous words.

We look forward to processing your next order.
-Real Foods Team

Rated 5 out of 5 stars

Great experience all round

Easy to use, informative website. Thought there was a problem with postage, quickly responded to and package located. Quick delivery. Fresh, clean well packaged produce. A great experience and purchase. Thank you

1 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We are so glad you had a great experience and thankyou for sharing!

Rated 5 out of 5 stars

No problems

No problems, quick transaction. Very good.

20 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service.

Rated 5 out of 5 stars

We order regularly from here

We order regularly from here, bulk buying our loo roll, with occasional other things also - the delivery is prompt & it’s cost effective for us. Communication is always good with any issues.

30 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review, it means alot to us!

We are delighted to hear that you are happy with our efficent services.

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