RCI BankReviews 

Good communication. Easy transaction process.
Clearly explained services. Recommended.

Very efficient process for ISA Transfer , well handled on phone.
Used RCI for 3 years now, much better than other banks in my experience.

As an existing customer the process of opening a ray strsecond (ISA) account was v

Easy enough to open but came unstuck when logging in as husband also opened account and as we only have one iPad/telephone it became obvious that only one of us could use the App. Got around it by logging on via website just a bit long winded. Excellent isa rate.

I have been very impressed with RCI bank and the savings plan I have opened was exactly what I wanted and was easy to open. It is also feels very secure and getting a message to confirm deposits adds an extra layer of confidence. It is also great to ring up and get to speak to a human being straightaway and not left in a queue .
Would certainly recommend the bank for user experience and customer service

I'm still no clearer about why I have two 'account reference numbers' but have at least managed to deposit some money. The feedback to emailed queries is quite slow but once I'd got the information I needed it was seemless - and I do think the level of security for logging in is good

Setting up the account was easy but I had difficulty in completing some transfers and was ably assisted by a very patient and helpful lady on the phone

Simple straightforward process to open accounts

I have Been saving with RCI Bank for over 10 yrs now. I have never had any problems and the transactions and account openings have always been easy and straightforward. Today, I have just opened a new 2 yr fixed ISA account and contacted RCI with a minor issue that I had with my holding bank. Emma very patiently guided me through the transaction from start to finish and stayed on the phone with me until it was completed. Excellent service and customer satisfaction.

Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlike others that have assumed I'd stick with them even with very reduced interest rates.

I received excellent help today from Scott, who patiently took me step by step through a process to sort out my ISA application, which I had inadvertantly muddled! Scott explained simply & clearly, so that I was able to understand exactly what I had misunderstood on the website application form. I am extremely grateful for his help.

Always good customer service, good saving rates and easy to access saving withdrawls and deposits

I found the process very user friendly and efficient.
Also, I was impressed by the emphasis on security when accessing the account.

Sign up has been very easy and the interest rate is very good. Reason I have given 4 not 5, I think sending a verification code in the post is a bit antiquated. I haven't received mine yet, hope it comes before the expiry date for adding more funds.

RCI Bank UK is a really good bank, good saving options and renewal options and when you need customer support you get to speak to human customer advisor fairly quickly and without the need to use any AI bot. They are helpful and are open 7 days a week too, which is a rarity for banking customer services.

Iv been with RCI for many years now and they are an excellent Bank to deal with. Easy and uncomplicated access to acconts and Bonds with a Customer Services Dept which is second to none - prompt access to a Customer Services Advisor who are all friendly, very clear and unambiguous in their assistance. Not forgetting of course RCI interest rates which are always very competative.

Consistently reliable both online and on the phone. I have used both recently, customer services are always patient and helpful

Had a problem whilst completing forms but was easily able to sort this by speaking to very helpful staff . Phone line is even available on a Sunday!

I have used them for a number of of years and now that they have introduced ISA invested in one for the first time.it was the easiest and quickest ISA application I have ever done and simply to transfer money, I have a number of of ISA with other companies and many of them are slow and complicated to open, so well done RCI , excellent app, and web site and good customer service when you need them.

Able to contact customer service and get information quickly.