R B Poolman P&H Reviews 

827
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers are extremely polite, friendly, and professional, always taking the necessary time to explain technical details clearly in plain terms. People also deeply appreciate the prompt, reliable, and efficient service, noting that appointments are exceptionally well-organized and boiler installations are handled very quickly. Consumers consistently highlight that the working areas are always left spotless, clean, and tidy after every visit, reflecting a high level of respect for people's homes. Reviewers often express complete satisfaction with the supportive office staff and the smooth, hassle-free overall process from start to finish.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting that engineers arrived on time and... See more

Staff

People report positive experiences with staff, frequently highlighting punctual arrival and professional... See more

Price

Reviewers express mixed feelings about pricing, as some consumers found the rates quite reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been recommended by a friend I have been very impressed with Poolmans. They came out quickly to survey the job and provided their quote shortly thereafter. The price was competitiv... See more

Rated 5 out of 5 stars

Engineer always turns up as promised and explains things in layman's terms so that I understand. Tom is patient and always makes me feel that he has time and that no question is silly. He respects our... See more

Rated 5 out of 5 stars

This company was the chosen team to fit my fast track installation of a new Worcester Bosch combi boiler to replace my worn out 10 year old system. The whole process from beginning to end was no hassl... See more

Rated 5 out of 5 stars

Lovely company to deal with. Professional and courteous and quality products. No faffing about and get the job done correctly. Installed a great quiet Worcester Bosch boiler in a tight space. Would hi... See more


Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

We offer the best prices for boiler installation, servicing & repairs, plumbing, heating, power flushing & Gas Safety Inspections within Wiltshire and surrounding areas. Established in 2008 our team of engineers have the knowledge and expertise to ensure you receive the best service possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

827 reviews

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No recent history of asking for reviews

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4.8

All reviews

(827)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement Boiler

Our old boiler broke down at the worst time of year and R B Poolman replaced it very quickly.
The work was completed within one day (they worked really hard) and you wouldn’t know they’d been apart from the new boiler and some very neat pipe work.
The whole process was stress-free and professional.
Their quote was significantly less than B.G.
I cannot recommend them highly enough.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

The engineer turned up on time

The engineer turned up on time, in clean smart work clothing. He was very polite and professional and a true credit to the firm. He carried out the service and inspection and explained everything that he did.
Brilliant.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

RB Poolman highly recomended

RB Poolman provide an excellent service. I am with them on a gold standard care plan. This provides me with a quick and thorough service.
Especially Tom who has been like sherlock Holmes fault finding. He is polite courteous and keeps customer informed every step of the way. I cannot fault the service I have had from them.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Just had Ryan visit for an estimate at…

Just had Ryan visit for an estimate at time requested. Polite, knowledgeable, no sales pitch (picked-up I knew a little bit) just highly professional. Even took time out to solve an enduring radiator problem. Estimate competitively priced from the other three I've had.
Just been reviewing other experiences below and spotted another 5* review from a friend I know with very high/demanding standards who have used RB Poolman P&H with their installation. All helps in decision making!

5 February 2025
Unprompted review
Rated 4 out of 5 stars

Gas leak in boiler

Heating engineer located fault to a leaking valve on the boiler having checked the whole gas supply in the house. Replacement part when it arrived fitted quickly.
Unfortunately faulty part took a few days to acquire on the coldest few days of winter

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have been working with R B Poolman for the past 1.5 years. They installed our Worcester Bosch boiler, recently did an annual boiler check, and fully renovated our bathroom last year. I highly recommend them.

1 January 2025
Unprompted review
Rated 3 out of 5 stars

Dissapointing

Although the guys were very pleasant, and looked like they'd done a great job, one radiator had been left not heating up and some faulty wiring resulted in the boiler tripping out and leaving us without power, light, hot water or heating.
Jack who you sent out to see us at 5pm the following day did a brilliant diagnosis and repair and sorted out the radiator too. He is a credit to your company.
All in all, disappointing when you're spending just shy of £5000.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent sevice

No hassles from quote to the completion of work, very friendly company lads who did the work were courteous polite and left the house clean and tidy.
Would thoroughly recommend.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

We had a new boiler fitted in a different room

We had a new boiler fitted in a different location to the original boiler which needed a new vertical flue and the work carried out by Josh and Luke was very professional. They encountered a problem with the old wiring and a colleague came very quickly to assist them and the problem was solved without any fuss. They worked non stop and fitted a new filter flushed the system and had everything up and running by the end of the day. Everything was cleaned up and all the old boiler and packaging removed. We have been using the new boiler for just over a week now and it’s running well.
We would highly recommend R B Poolman for any heating or plumbing work

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Professional throughout

Professional throughout. The engineers worked hard to finish the work on time.They were polite and answered any questions that we put forward. Left the property clean and tidy. Definitely use R. Poolman again.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

The telephone communication with R B Poolman was great and the response to our enquiry for a new boiler was quick. The appointment was on time and everything thing was explained very clearly, and the cost for the job was emailed to us the same day.
The installation team arrived on time and were friendly and efficient and did a great job. When the job was finished everything we needed to know about the operating system was explained very clearly to us.
We are more than pleased with the service we have had from this company and would definitely recommend them.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Recently had our great job in a timely fashion!!

Recently had our boiler replaced, the guys arrived on time, were friendly and knowledgeable and had it done in a day. They even hoovered up after the job was done, we now have reliable hot water and heating once again. Good job, very pleased and can recommend to anyone

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Great all round service from booking in…

Great all round service from booking in boiler service to having it done. Fault was found and engineer rang Worcester boilers (as under warranty) explained what was wrong and arranged for them to replace and fit part. Shows the importance of yearly service all fixed and working read for winter. Thankyou

24 September 2024
Unprompted review

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