PlumbGas365 Reviews 516

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendliness, and reliability. Many people appreciate the clear and straightforward communication, as well as the efficiency and high quality of the work performed. Reviewers frequently mention that the team is quick to respond, completes jobs within agreed timeframes, and maintains a clean workspace. However, some customers also noted issues with follow-up service after payment, with a few expressing dissatisfaction with the company's responsiveness to subsequent problems.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the quick response times, with some reporting... See more

Staff

People report positive experiences with staff, consistently praising their professionalism and reliability.... See more

Based on these reviews

Rated 5 out of 5 stars

Richard installed our new combi gas boiler and did an excellent job. He explained everything very clearly, step by step, so we know exactly how to use it. Communication with Richard was great – very... See more

Company replied

Rated 5 out of 5 stars

Richard and Josh are a dream team. They did the job of installing a boiler and 5 radiators within 3 days and were cheerful and polite throughout. Richard explains everything in detail, including anyth... See more

Company replied

Rated 5 out of 5 stars

As far as service goes, PlumbGas365 get's full marks in all areas. From first contact, Richard took time to understand our requirements and was very open and clear about the works. His estimate was fa... See more

Company replied

Rated 5 out of 5 stars

Needed an urgent job done while fitting a kitchen. Richard arranged to come out the following day. He wasn't able to make it with other work, but he kept me informed and sent out a colleague (Josh) in... See more

Rated 1 out of 5 stars

At first richard came round quoted the work required and I was happy with what we had discussed. He said he would be starting the following week. The day comes that he is due to start. Only to find i... See more

Company replied

Rated 5 out of 5 stars

I spoke with Rich this morning to organise getting the radiator supplied and fitted today. Very fast service with professionalism shown by both guys who came. The radiator looks good and the pipe work... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish!! Plumbgas365 answered my job quickly and came to give a quote quickly, all the while providing clear communication throughout. The job was booked in and c... See more

Company replied

Rated 5 out of 5 stars

Richard from PlumbGas365 is a friendly and open personality with good communication. From first contact in booking the job, he was open and listened to the job and when I was available for him to atte... See more

Company replied

Rated 5 out of 5 stars

I called Rich and Josh because my boiler had stopped working and needed a replacement. They were very quick to respond. The job was done professionally. I had hot water and heating by the end of th... See more

Company replied

Rated 5 out of 5 stars

Richard was great explained everything he was doing. Nothing was to much trouble for him. I would highly recommend Plumbgas365 for anyone looking for any work doing. If I need any gas or plumbing wor... See more

Company replied

Rated 5 out of 5 stars

Richard came out when I had an urgent leak in the kitchen, despite it being late on a bank holiday. He fixed it very quickly, was polite, friendly and also gave me some further advice. I am happy to... See more

Company replied

Rated 5 out of 5 stars

Got a call a few minutes of posting the service request online, Richard suggested to try to fix the boiler issue over video call, and the issue was fixed in a matter of minutes. Very professional and... See more

Rated 5 out of 5 stars

Richard replied promptly to my request for help with urgent disconnection of an old gas fire.We arranged a date and time for him to do the work, and he arrived on time( not like some plumber's). He qu... See more

Rated 5 out of 5 stars

Richard is a very experienced professional who knows what he is doing. Came out at the weekend that's a plus straight away for me. I fully recommend him to others without hesitation.

Rated 5 out of 5 stars

Richard dealt with a complex situation whilst being professional and hardworking. He managed to complete the job and working till late to ensure all was completed. Highly! Recommend this company and h... See more

Company replied

Rated 5 out of 5 stars

Thank you to Richard for coming out on an Emergency after me waking him rudely at 6 am on a Sunday. It was a bigger job than we both anticipated but he cracked on to complete it in the time he estimat... See more

Company replied

Rated 5 out of 5 stars

Having used Richard for previous jobs, I asked him for help with a blocked kitchen drain. He was unable to come out on the day, but assisted me in rectifying the issue over the phone. Top man!!

Rated 5 out of 5 stars

This is an amazing job. Richard have reviewed my radiators and installed a brand new boiler, including a gas cooker with the full gas certificate. Thank you so much 😊. Excellent.

Rated 5 out of 5 stars

Richard was fantastic. Solved our problem quickly and efficiently and explained everything to us as he went along. Thanks so much for coming out to us on a Saturday night. Would strongly recommend him... See more

Company replied

Rated 4 out of 5 stars

The fact that PlumbGas365 replied to my add for assistance with a leaking connector was a huge positive in itself, so many thanks! The work was planned and agreed to be carried out on the Friday a... See more

Company replied

Rated 4 out of 5 stars

had a leak in the floor in my conservatory, found the leak had to get the fittings from the store in my time. fixed the leak no problems. just found it was a bit expensive but as i said fixed the lea... See more

Rated 5 out of 5 stars

Richard was great to deal with and jumped on the job needed straight away for us, which was greatly appreciated due to the job at hand. Very clean and no mess left after the job unlike some others... See more

Rated 5 out of 5 stars

Exceptional work done to the highest standard and very efficiently. The best Gas engineer and plumber I have ever hired! Thank you Richard!!!

Company replied

Rated 5 out of 5 stars

I had 5 radiators replaced. Did a fantastic job and was completed within 2 days of speaking to plumbgas356. Couldn’t recommend them enough! Great job.

Company replied

Rated 5 out of 5 stars

Richard sorted our plumbing problem very quickly, great communicator, would ask for his help again, thank you

Rated 5 out of 5 stars

Friendly, competent and came out late at night to fix an emergency leak. Kept me informed during the whole process

Company replied

Rated 5 out of 5 stars

Richard was brilliant even after a very long day, he was still willing to do the job. Good service, friendly, polite and professional. Thank you.

Company replied

Rated 5 out of 5 stars

This guys are amazing . Time contious and work with your budget to give u maximum satisfaction

Company replied

Rated 5 out of 5 stars

Job completed very efficiently, great service and came in within quote. Would highly recommend

Company replied

Rated 5 out of 5 stars

Richard was very polite, professional and tidy. Quick response to our problem. Well done.

Company replied

Rated 5 out of 5 stars

Really pleased with the process and out come of the work done. Work was done on time and left all clean when the work was completed (would recommend)

Company replied

Rated 5 out of 5 stars

On time and easy to communicate with, reliable and got the job done quickly.

Company replied

Rated 5 out of 5 stars

Real nice guy. Came when he said and sorted problem straight away. Recommend oh yes

Company replied

Rated 5 out of 5 stars

Really great communication, fast repair and friendly service from Richard! Highly recommend.

Rated 5 out of 5 stars

Needed someone to cap off gas pipe. They came quickly and got on with the job. Would recommend

Rated 5 out of 5 stars

Emergency call out over the weekend, quick and professional, definitely recommend


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Gasfitter
  4. Heating Contractor
  5. Plumber
  6. Radiator Repair Service

Written by the company

24 Hour Service No call out charge Boiler Repairs Boiler Installations Gas Safety Certificates Gas Leaks Boiler Servicing Power Flushing General Plumbing Emergency Plumbing Faulty Radiators Replacement Radiators Water Leaks


Contact info

4.8

Excellent

TrustScore 5 out of 5

516 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

had a leak in the floor

had a leak in the floor in my conservatory, found the leak had to get the fittings from the store in my time. fixed the leak no problems. just found it was a bit expensive but as i said fixed the leak. well played

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

Having used Richard for previous jobs, I asked him for help with a blocked kitchen drain. He was unable to come out on the day, but assisted me in rectifying the issue over the phone. Top man!!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and efficient.

Got a call a few minutes of posting the service request online, Richard suggested to try to fix the boiler issue over video call, and the issue was fixed in a matter of minutes. Very professional and reliable engineer. Thank you.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Really great communication, fast repair and friendly service from Richard! Highly recommend.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Urgent job done the following day

Needed an urgent job done while fitting a kitchen. Richard arranged to come out the following day. He wasn't able to make it with other work, but he kept me informed and sent out a colleague (Josh) instead, who have up his Friday evening to help me. Job was done and we got the kitchen in, just in time to move into our new home. Very pleased with the service and communication. Would certainly use these guys again.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Richard was great to deal with and…

Richard was great to deal with and jumped on the job needed straight away for us, which was greatly appreciated due to the job at hand.
Very clean and no mess left after the job unlike some others I've dealt with in the past.
Would highly recommend

5 July 2025
Unprompted review
Rated 5 out of 5 stars

This is an amazing job

This is an amazing job. Richard have reviewed my radiators and installed a brand new boiler, including a gas cooker with the full gas certificate. Thank you so much 😊. Excellent.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Disconnection of old gas fire

Richard replied promptly to my request for help with urgent disconnection of an old gas fire.We arranged a date and time for him to do the work, and he arrived on time( not like some plumber's). He quickly assessed what needed doing, told me exactly what he was going to do. He did a super job, no fuss no mess. Afterwards he took me through what he had done, made sure I was happy with the work. Richard was a nice friendly guy, and I would have no hesitation in using him again.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

At first richard came round quoted the…

At first richard came round quoted the work required and I was happy with what we had discussed. He said he would be starting the following week. The day comes that he is due to start. Only to find its a young lad called josh who works for him doing the job this wasnt an issue as josh seemed a perfectly competent plumber. So we went through what work was needed so josh knew what me and richard had agreed.
The work started and we was happy with the progression. When i went up to assess the works, i realise no pipes had been run to 2 of my front bedrooms, this was something agreed in original quote. When I contacted him about it he claimed i hadnt made my mind up on what was happening with these bedrooms. This was a lie as my wife witnessed the conversation. This held up my builder who needed to plasterboard the ceiling where these pipes needed to go. Why would I get all pipe work done around my house and leave 2 rooms! Effectively calling me a lair without saying it. They then added the pipe work in so my builder could carry on. That night i go in to lock up my house and I hear water trickling from somewhere . Only to find a pipe join upstairs had failed when system was put back under pressure. This in turn damaged some of my ceiling in one of our bedrooms. At no point was i offered compensation for this damage. Just lots of apologies. I will give richard his credit. He sent josh back the next day to repair this issue. A few days had passed and I was upstairs putting flooring back down only to see a leak somewhere else. Another phone call later whilst richard was away on holiday josh was sent again to repair the leak. On this occasion josh said to me he needs to slightly over pressure the sytem to check for leaks. He done this, no leaks. He went home and I was happy . Well not happy for long as the next day we discover magnetic filter seal is leaking. This was not faulty before!. I called josh and in turn he said its not there issue as it could have been faulty prior to works. Well it was fine before you over pressured the system. He said I needed to contact richard. That was over a week ago and still no reply from richard. To top it off I walk into one of my downstairs bathrooms only to find pipe work and crap all in my bath from what had been removed in the bathroom when they was moving pipework and what looks like water with lots of dirt in it all in my bath. Just to point out they was the only trade who have been in that bathroom. THEM!! Im Appalled with the service its like once he had his money he didn't give a shit about my property. I will NOT be recommending his services and will NOT be having them back in my property.

4 August 2025
Unprompted review
PlumbGas365 logo

Reply from PlumbGas365

Hi Mik,

Firstly, Sorry expectations were not met.

As you are aware (Richard was on holiday during the period you required assistance due to defects or the reported leak).

As always we aim to be responsive and caring for our clients property during works.

Further training & support can be provided to Josh to avoid a recurrence.

When the leak was reported, Richard attended thereafter to assess & ensure no defects were present and the possibility of damage which were confirmed by you as non existent.

Had any form of damage been notified to us, for sure we would have made efforts to repair, using an external company at our own cost & of course even offering a reduction to you.

At no point would we insinuate you are lying, we’d rather have the belief we have two perspectives & we are apologetic for your experience. This isn’t normal or acceptable to us.

Richard was on holiday for 3 weeks & had contact been made directly, you’d have been booked in for Richard personally to attend upon his return.

We value all customers & want to sincerely apologise for your experience.

Regards
PlumbGas365

Rated 5 out of 5 stars

I called Rich and Josh because my…

I called Rich and Josh because my boiler had stopped working and needed a replacement. They were very quick to respond. The job was done professionally. I had hot water and heating by the end of the day. Very professional and respectful. I will recommend them to anyone who needs a new boiler.

4 August 2025
Unprompted review
PlumbGas365 logo

Reply from PlumbGas365

Hi Lilian,

Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.

We are always happy to help.

Have a great week. 🙂

PlumbGas365

Rated 5 out of 5 stars

Excellent service from Richard

Richard installed our new combi gas boiler and did an excellent job. He explained everything very clearly, step by step, so we know exactly how to use it. Communication with Richard was great – very easy and straightforward. He is professional, friendly and reliable. We would definitely recommend him!

30 July 2025
Unprompted review
PlumbGas365 logo

Reply from PlumbGas365

Hi Kasia,

Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.

We are always happy to help.

Have a great week. 🙂

PlumbGas365

Rated 5 out of 5 stars

Thank you to Richard for coming out on…

Thank you to Richard for coming out on an Emergency after me waking him rudely at 6 am on a Sunday. It was a bigger job than we both anticipated but he cracked on to complete it in the time he estimated. No more leaks.

27 July 2025
Unprompted review
PlumbGas365 logo

Reply from PlumbGas365

Hi Caroline,

Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.

We are always happy to help.

Have a great week. 🙂

PlumbGas365

Rated 5 out of 5 stars

Super job done by Richard

Super job done by Richard, arrived on time to service my boiler, great job done, would highly recommend, reasonably priced too!

25 July 2025
Unprompted review
PlumbGas365 logo

Reply from PlumbGas365

Hi Sue,

Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.

We are always happy to help.

Have a great week. 🙂

PlumbGas365

Rated 5 out of 5 stars

Great plumbing and gas engineer

Richard was great explained everything he was doing. Nothing was to much trouble for him. I would highly recommend Plumbgas365 for anyone looking for any work doing. If I need any gas or plumbing work in the future. I will be using plumbgas365.

21 July 2025
Unprompted review
PlumbGas365 logo

Reply from PlumbGas365

Hi Keil,

Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.

We are always happy to help.

Have a great week. 🙂

PlumbGas365

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