Incredibly fast service. Suit arrived, unfortunately the size was wrong. Swapped it for a different size, then swapped it again a couple of hours later after deliberating and they still managed to cha... See more
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Last minute request for black tie for teenager who "forgot" he needed one for a school event. Amazing help via Whatsapp- responsive, thoughtful and practical. Highly recommend
Company replied
Other Groom Party Members and I hired Morning Coats and striped trousers. Rathbones helped advise on the fitting sizes, try on facility in advance and made sure we were completely comfortable. Both th... See more
Company replied
I and other Groom Party Members hired Morning Coats and Black stripes trousers. Rathbones were helpful in advising on the fitting sizes. The suits were delivered 2 days before the stated delivery date... See more
Company replied
Company details
About Rathbones Tailor
Written by the company
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contact info
United Kingdom
- help@rathbonestailor.com
- rathbonestailor.com
4.8
Excellent
501 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic customer service
Fantastic customer service, great delivery and return option, beautiful clothing. Couldn’t recommend higher.
30 October 2023
Reply from Rathbones Tailor
Hi John
What a lovely review!
SO chuffed you loved the suit and found our customer service fantastic!
We would love to hear from you again soon!
The RT team
Reply from Rathbones Tailor
Hi James
Thank you for leaving this review!
Lovely to hear your thoughts on the suit you had rented. Exactly what we like to hear!
We hope to hear from you again.
The RT Team
Great service, great suits, good website, easy delivery, size swaps, and I vouch for the company as a trusted supplier
From the first look, Rathbones showed images of real men wearing real suits, not just a range of posed catalogue pictures. I liked the idea of finding a local business and I received a personable response to all my queries really quickly, (Thanks again to Megan who was a ledgend from start to finish). We found exactly what we needed along with a range of cost options to cover swapping sizes ahead of the event for a nominal delivery charge. The suits were great quality and there were so many size variations to fit all shapes and sizes! Our team looked splendid! And they felt award winningly good!
3 November 2023
Unprompted review
Reply from Rathbones Tailor
Hiya Chloe!
What a great review, thank you so much for taking the time to leave one.
It's brilliant to hear that our take on using real men on our socials and website is valued, this was one of our main aims when starting Rathbones Tailor so this comment is gold dust to us! Fab to hear the size swap feature worked well also and you were impressed with the quality of the suits!
I am so glad you guys had a great time at your event and we were a part of your very special evening. The lads really looked fab!
Thanks also for the Megan shout out, she's a gooden!
The RT Team
Easy and quick to receive the goods and…
Easy and quick to receive the goods and easy to return. Already recommended to many people.
26 October 2023
Reply from Rathbones Tailor
Hi Matthew
A huge thank you for taking the time to leave this review! We love to hear that your experience was so easy, it's just what we want to hear!
Thanks for the recommendations, it really means a lot and we hope to hear from you again soon!
The RT Team
2nd time we’ve used Rathbones for work…
2nd time we’ve used Rathbones for work awards dinners, and both times been fab. We inadvertently ordered the wrong size trouser and they sent a new pair out, next day FOC.
Highly recommend, great suits, reliable and great value. Special shout out to Megan for her brilliant customer service 😊
26 October 2023
Unprompted review
Reply from Rathbones Tailor
Christine!
We are so glad you came back for a second time and your experience was just as great!
Fab to hear the size swap feature worked out well, it really does save the day when you need to go up/down a size, so great job on that!
It was a pleasure to help you out and thanks so much for the shoutout! We can't wait to hear from you again for the third time (hopefully)
Megan and the RT team
Reply from Rathbones Tailor
Hi Amine
What great 3 words to sum us up! BOOM.
Thanks a lot for your review, we hope to hear from you again soon!
The RT Team
Really wonderful 10/10
They were honestly really wonderful - with excellent customer service. Initially I was unable to book the necessary three piece suit for a friend's wedding due to the business of Ascot weekend, but Rathbones managed not only to get me the missing waistcoat in the correct size after I emailed them, but also amended the order for me without any fuss or extra bureaucracy. It was perfect. Thank you so much!
22 September 2023
Reply from Rathbones Tailor
Hi Lee
Massive thank you for the 10/10 review!
We are so glad we were able to sort you out for the wedding and we look forward to hearing from you when the next event comes around.
The RT Team
Great service and excellent delivery…
Great service and excellent delivery times as promised and great quality would highly recommend and use again.
3 October 2023
Reply from Rathbones Tailor
Hi Gary
Massive thank you for this review!
Super chuffed everything was delivered on time and you were happy with the quality and we really appreciate the future recommendations.
We hope to hear from you when the next event comes around!
The RT team
Selection and delivery totally hassle…
Selection and delivery totally hassle free from start to finish - perfect fit
10 October 2023
Reply from Rathbones Tailor
Hi!
We are so glad you enjoyed the Rathbones tailor experience and thanks very much for leaving such a great review!
Tha RT team
Easy, quick, and as expected!
Easy, quick, and as-expected service. You actually get what they say, and when they say.
6 October 2023
Reply from Rathbones Tailor
What a cracking review!
Thanks so much for taking the time to write about your experience at Rathbones tailor.
Hope you had a cracking time at your event and we hear from you when the next one comes around!
The RT Team
Reliable and reasonably priced. Very happy
Suit was sent on time with easy returns instructions. Quality was decent and it was very reasonably priced
29 September 2023
Reply from Rathbones Tailor
Richard!
Chuffed with this review! Cheers for taking the time to leave one! Always here for when you need to be suited n booted for the next event!
The RT team
Absolutely amazing service
Absolutely amazing service! This company rock…. I will use again for sure
29 September 2023
Reply from Rathbones Tailor
No Colin... You rock!!!
We can't wait to have you back, thanks very much for this fab review!
The RT Team
Convenient and high quality service
Rented a morning suit for a wedding. It arrived promptly, fitted perfectly and was of a high quality. Ordering and returning were simple and hassle free. The service was very competitively priced. I would definitely use again and would recommend Rathbones to others.
26 August 2023
Unprompted review
Reply from Rathbones Tailor
Hugh you lad!
Cheers for the review, it really is as easy as that isn't it!
We look forward to welcoming you back when the next event comes around!
Hope you had a great time at the wedding.
The RT Team
Excellent Service
Excellent customer service from the guys at Rathbone’s. Suit arrived as said and was easy to return. Excellent fit and quality (I am an odd size!!) Would recommend
27 September 2023
Reply from Rathbones Tailor
Hi Bill
Our customer service team are great aren't they!! Thanks so much for leaving this review and recommending us, it means a lot for smaller businesses like ours!
Hope to hear from you again soon!
The RT team
Great quality suits
Great quality suits, delivered on time and as described, Can't fault the service!
20 September 2023
Reply from Rathbones Tailor
Nick!
Thanks so much for the glowing review, we are well and truly chuffed that you enjoyed your Rathbones Tailor experience!
We look forward to welcoming you with opening arms for the next event!
The RT Team
Amazing
Amazing, quick and easy service. Great communication, things were very smooth, including the return process. Will definitely use again as well as recommend to others.
2 October 2023
Reply from Rathbones Tailor
Absolute smooooth operators here at Rathbones Tailor!
Thanks so much for this review, we are so glad you found the RT experience a great one. A massive thank you for recommending us as well, it means a lot to businesses like ours!
The RT team
Suit fitted perfectly and was good…
Suit fitted perfectly and was good quality. Delivered exactly when they said with good communication throughout the process. Was strightforward to return too.
22 September 2023
Reply from Rathbones Tailor
Nigel my man!
I'm glad we didn't disappoint! We hope you had a fab time at your event and we look forward to kitting you out in another perfectly fitted suit for the next event!
The RT Team
Fantastic top quality suit delivered…
Fantastic top quality suit delivered through a brilliant easy to use service from the very start and the process very straightforward. I will certainly be using your service again and recommending to colleagues
27 September 2023
Reply from Rathbones Tailor
Hi Stephen
Chuffed with this review. Thanks so much for taking the time to do so. We are so glad you found the service easy to use!
The RT Team
Excellent service
Excellent service. I made an ERP or with my order but Megan sorted it out really quickly and efficiently with no fuss. Tuxedo excellent quality and fitted well on first try.
28 September 2023
Reply from Rathbones Tailor
Dan the man!
This is such a fab review! Megan is a right Gem, she's in the good books for this one!
We hope to hear from you again soon!
The RT team
Great suit
Great suit, delivered on early (which didn't eat into my allotted rental time), fit perfectly thanks to the self measuring instructions, easy to return. I don't have a bad thing to say to be honest.
30 September 2023
Unprompted review
Reply from Rathbones Tailor
George!
Great job on using the measuring instructions! We hate to think of any of our customers going to their events in a ill fitted suit, so it's great we were able to help you with this!
Cheers for taking the time to leave this review and we hope to hear from you again soon!
The RT Team
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