Incredibly fast service. Suit arrived, unfortunately the size was wrong. Swapped it for a different size, then swapped it again a couple of hours later after deliberating and they still managed to cha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Last minute request for black tie for teenager who "forgot" he needed one for a school event. Amazing help via Whatsapp- responsive, thoughtful and practical. Highly recommend
Company replied
Other Groom Party Members and I hired Morning Coats and striped trousers. Rathbones helped advise on the fitting sizes, try on facility in advance and made sure we were completely comfortable. Both th... See more
Company replied
I and other Groom Party Members hired Morning Coats and Black stripes trousers. Rathbones were helpful in advising on the fitting sizes. The suits were delivered 2 days before the stated delivery date... See more
Company replied
Company details
About Rathbones Tailor
Written by the company
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contact info
United Kingdom
- help@rathbonestailor.com
- rathbonestailor.com
4.8
Excellent
501 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great suit and accessories and easy…
Great suit and accessories and easy delivery and return.
27 November 2023
Reply from Rathbones Tailor
Geoff!
Cheers for taking the time to leave a review. Fab to know you liked the suit and the return was nice n easy for you.
Hope to hear from you again soon
The RT Team
Very good service provided
Very good service arrived before the date requested and all items found to be correct, customer service was excellent
24 November 2023
Reply from Rathbones Tailor
Lee my man!
Fab to hear you received your suit early and everything was to your standard. Great stuff that our customer service team were able to sort you out also.
Go well and hope to hear from you when the next even comes around
The RT Team
5 ⭐️ Tuxedo/Suit Hire
Rarely do I leave reviews, but the standard of service and quality of the tuxedo hired was absolutely superb! Arrived very quick, immaculately pressed and ready to be worn! The fit was excellent and overall I cannot recommend enough. Received countless compliments on the night as well!
Came with a suit compactor and free return label. Will 100% use again!!
25 November 2023
Unprompted review
Reply from Rathbones Tailor
Darren! What a blinder of a review this is. For someone who rarely leaves reviews to write such positive feedback for Rathbones Tailor is absolutely amazing and all we can ask for, so thanks so much.
We cannot wait to welcome you back and dress you again, hopefully even more compliments next time!
All the best
The RT Team
Fantastic service
Great service, on time delivery and easy return. If you’re hesitating about using an online suit rental, don’t, these guys are the best.
6 November 2023
Reply from Rathbones Tailor
No you're the best James!
Thanks so much for this review, really appreciate it and we look forward to hopefully hearing from you when the next event comes around
The RT Team
A service that does what it says
it was really easy to use the service and the instructions on returning the suit were easy to follow.
The suit itself was great and met my needs for the event I attended.
16 October 2023
Unprompted review
Reply from Rathbones Tailor
Hi Guys
Cheers for the review, we are so glad you had a great time at your event and we look forward to hopefully hearing from you again soon!
The RT Team
These guys are amazing for Designer Tuxedo and suit hire
These guys are ace. Rather than you're boring Moss Bros Tuxedo hire these guys do designer Tuxedo's by the likes of Michael Korrs and many more. Really good website and such an easy process.
3 November 2023
Reply from Rathbones Tailor
Hi colin
What a fab review!
The MK tuxedo is a gooden, one of our personal favourites so we are glad you thought so too!
Thanks so much for this, we hope to hear from you again so you can try the rest of the tuxedos out!
The RT Team
Very straightforward
Very straightforward. Rathbones do all the work for you. Just fill in the boxes. The return of the evening suit was a breeze.
2 November 2023
Reply from Rathbones Tailor
That's what we are here for!
So glad you enjoyed the overall service and everything was straightforward. This is exactly what we like to hear from our customers!
Hope to hear from you again soon!
The RT Team
Great service
Great service
Good website made ordering easy. Prompt delivery. Suit was of good quality and fitted perfectly.
Return procedure was simple.
Overall, the service couldn't be faulted.
2 November 2023
Reply from Rathbones Tailor
Barry!
Cheers for the review, we really appreciate such kind words!
So glad you enjoyed the service and everything was easy for you, this is music to our ears!
Hope to hear from you again
The RT Team
Excellent service
Excellent service! My rental suit was delivered on time and looked great. Had an issue when trying to return the suit, but Megan in customer service was very helpful and got it sorted for me.
1 November 2023
Reply from Rathbones Tailor
Hiya Ricky
Love this review! It's great to hear that everything was excellent and we sorted you out with a suit for your event! Great stuff that Megan was able to help you out with returns as well!
Thanks so much and we look forward to hearing from you again soon!
The RT Team
Fantastic customer service and…
Fantastic customer service and turnaround. Quality product and value for money.
2 November 2023
Reply from Rathbones Tailor
Hi Matt
Thanks so much for leaving this review!
So glad our customer service team were able to help you out and you enjoyed the overall experience! We look forward to hopefully hearing from you again when the next event comes around!
The RT Team
Brilliant and easy to use
Client friendly -superb product and great service from the support team (Megan)
1 November 2023
Reply from Rathbones Tailor
Clifford!
Fab review! Thanks so much for leaving one. They are honestly gold dust so we know what we are doing right!
Thanks for the Megan shoutout as well, she's great and I'm glad she was able to help you out!
Thanks again!
The RT Team
Good quality
Good quality suit, quick delivery, and really appreciate the next day delivery for a different size. Only downfall was the suit smelled strongly of the last guys’ cologne.
7 November 2023
Reply from Rathbones Tailor
Hi David, cheers for leaving a review. They're golden for future customers to get a sense of what we are about over here at Rathbones Tailor. Gutted to hear about the fragrance situation. This has been passed onto the quality control team at the warehouse and will be investigated fully. We have 5 stages of cleaning which shouldn't let this sort of this slip through the net.
I hear from the customer service team that a size swap was ordered and delivered which is great to hear. It's a great function considering the online nature of the business.
We hope to hear from you for your next event. Until then, have a fab Christmas.
Excellent service that provided me with…
Excellent service that provided me with the perfect suit and set of trews for the event I was attending. Megan was also great at communicating any queries I had regarding sizings. Couldn’t recommend these guys enough!
10 November 2023
Unprompted review
Reply from Rathbones Tailor
Matthew!
Cheers for the review and the Megan shoutout!
So glad you found the service and the suit excellent, this is fab feedback for us!
Hope to hear from you again soon!
The RT Team
Not sure of sizing
All of my suits did work are a 32 waist but the 32 trousers I received I could not get close to fastening. My partners 34 were the same. Not sure what was wrong with sizing but the company do offer a free change so don’t do what we did and order too late to actually avail your self of that very helpful service they offer
26 October 2023
Reply from Rathbones Tailor
Rick! Appreciate you taking the time to leave a review. They're all golden as they help future customer navigate the online rental world with a little more confidence.
Gutted you weren't able to use the free size swap service. We recommend delivery 5 days before needing the outfits for this reason but totally understand that that isn't always possible.
Trouser waists is always a funny one. Jeans/chinos/smart trousers don't correlate well with suit trousers. The reason being they are made of different materials, sit on a different part of the body and most importantly are often mislabelled. For reference, I'm a 34" waist with a measuring tape and wear 31" jeans. Who knew!
Our trousers are 'true to size' meaning a 32" waist will measure 32" around, or 16" across. Mainly stating this for future customer who might be reading this. We may well have made a rare mistake when shipping yours so apologies for that.
Glad you were able to make the best out of the situation and we look forward to hearing from you for your next formal event. All the best from the RT team.
Very prompt
Very prompt, fits as advertised. Saves me time, for which I have very little.
2 November 2023
Reply from Rathbones Tailor
Hi Brett
Thanks so much for this review! Super chuffed we were able to sort you for your event!
The RT Team
White tie suit
The suit was of outstanding quality and the service by Rathbones was faultless. I would recomend this service to anyone who wishes to standout in a crowd. Well worth the money.
1 November 2023
Reply from Rathbones Tailor
Hi John
What a great review!
So chuffed you loved the suit and to say your RT experience was faultless is just amazing, thanks so much for this feedback!
Look forward to hopefully hearing from you again.
The RT Team
super easy and smooth
I found the whole process super easy and smooth. CS was great, delivery super fast. Would deffo use again in future!
27 October 2023
Reply from Rathbones Tailor
Thanks for the review Ryan!
So glad everything worked out for you and you found the process easy! We love to hear it!
Can't wait to welcome you back in the future, we are here for whenever you need to be suited n booted :)
The RT Team
Reply from Rathbones Tailor
Hi Nick
Thanks so much for taking the time to leave a review, we really appreciate it!
Glad the suit fit you well and we would love to hear from you again soon!
Thanks
The RT Team
Short Lead Time, easy return
Waited until the last minute to get a tuxedo sorted for a black tie event, and Rathbones Tailor delivered above all of my expectations. From getting the tuxedo delivered quickly, in line with my size, and providing a great looking tux, they checked in during and after to ensure my experience was exceptional throughout the process. Great company and great team if you're looking for a last minute solution that will be delivered perfectly.
2 November 2023
Unprompted review
Reply from Rathbones Tailor
Last minute.com? RT has you covered!
So glad we were able to sort you out for your event Matt, I hope you had a fantastic time at your event and we would love to hear from you again when the next event comes around.
Thanks so much for this review.
The RT Team
A simple and efficient way to hire my…
A simple and efficient way to hire my white tie attire. Very pleased with the suit. Customer support were also swift to reply to queries and helpful.
31 October 2023
Reply from Rathbones Tailor
Stuart my man!
Really appreciate the review, these really are gold dust to us here at RT.
Great to hear you found everything easy and our customer service were up to scratch!
Hope to hear from you soon.
The RT Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.