Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... See more
Company replied
Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... See more
Company replied
Wow what a service from this company. Ordered DBS Double Bed (Divan Base, Headboard & Mattress) through Amazon. The Bed Set is good quality & very nice, the mattress is very comfortable, would hig... See more
Company replied
Company details
Written by the company
Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.
Contact info
Dewsbury Road, BD19 5BT, Cleckheaton, United Kingdom
- 01274 850735
- sales@rapyalstores.co.uk
- rapyalstores.co.uk
4.6
Excellent
465 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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I am happy with the order and good…
I am happy with the order and good delivery driver
7 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Fantastic experience, great company
The delivery was on time and within the given time frame, I was notified of the time slot a day previous.
Tracking was provided for my order and it was wrapped very well and in excellent condition.
The bed and mattress are fantastic, very comfortable and I’m very happy with my experience with this company.
Totally recommend them.
4 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Excellent quality bed
Excellent quality bed, very pleased and delivery was fast and efficient with friendly delivery person who respected property
2 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Excellent service lovely driver very…
Excellent service lovely driver very professional and great quality furniture
Thank u guys
2 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
2nd mattress I’ve had from these guys…
2nd mattress I’ve had from these guys are they are brilliant, I would really recommend them.
3 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Very good delivery service and fast…
Very good delivery service and fast delivery after ordering, quality of goods are good and easy to assemble.
2 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Great!
Ordered a king size bed on Amazon from this company and within two days it arrived! Fabulous communication allowed me to track my delivery and even a call from the delivery driver with an ETA. Bed is just as described, very happy indeed.
2 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Great company to order from
Easy to order, prompt delivery and the bed and mattress come exactly as described the mattress is very comfy
1 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
The bed was soo nice and very…
The bed was soo nice and very comfortable l really love it
1 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Very good service from end to end…
Very good service from end to end especially excellent service and great product and service and price 🫡
1 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Really good and I love it so much.
1 October 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Impressive service
I was looking for a new mattress. Having already had one from Rapyal and was very happy decided to purchase from there again
Very impressed all round. I’d not completed my in line purchase , life got in the way and I’d left it in my basket. I received a call from someone at Raypal just to check I wasn’t having technical issues. Very impressive
Once ordered I was kept upto date with the delivery process. Even the driver ringing me 20 minutes before delivery. He was also accommodating with bringing the mattress into the house. Super fast delivery. Not actually tried the mattress yet but it passed the ‘squeeze’ test. a++++
30 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Great bed driver was very good polite…
Great bed driver was very good polite and pleasant. Thank you excellent service,
26 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
My flat on the first floor and he…
My flat on the first floor and he didn’t help me to carry it up stairs I had to do it on my own he only did to the door downstairs that’s it
24 September 2025
Unprompted review
Reply from Rapyalstores
Hi Luke, I’m sorry to hear you were disappointed with the delivery experience. Our service includes delivery to the main entrance, and I understand how frustrating it can be having to carry items upstairs on your own. We truly appreciate your feedback and will review how we can make this clearer to customers in the future. Thank you for taking the time to share your thoughts.
Wonderful bed delivery driver
Wonderful bed delivery driver, extremely helpful and friendly track in was amazing.Knew exactly what time the delivery was coming overall , fantastic experience.
23 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Genuine product description and genuine company.
The purchase from start to finish was a pleasure. The bed I bought was of the low price range (quick last minute purchase), the quality is perfect for the price. Will be using this company again for future purchases.
The tracking and contact with the delivery driver was refreshingly simple. The gentleman delivered the bed to my home and although could have had assistance took pride in doing his delivery with a smile on his own, again quite refreshing. (It was a particularly hot day, gave the gentleman fresh bottled water, looking after delivery people keeps the chain going, believe)
I would recommend this company. My purchase was through Amazon, and is saved in my account.
Thank you Anonymous @ Loughton
22 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Quick and efficient service. Bed delivered when it said it would be. Friendly and helpful delivery men. I put the bed together myself fairly quick. The bed and mattress is amazing and comfortable.
Amazing service all round. Quick and efficient. I would definitely recommend this bed and mattress.
I put this bed together myself and my daughter has expressed how comfortable it is. It looks amazing.
19 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Love the products
Love the products. Great value for money.
Would have liked the option to have goods delivered to room of choice and not left downstairs as I’m a lone 63 year old lady and struggled for an hour to get double mattress upstairs
17 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Liked the fact I was given a 2 hour…
Liked the fact I was given a 2 hour slot for delivery. I bought the bed for my son and was surprised at the quality. He called this morning to say that he had a brilliant sleep. I may well buy one for myself
18 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Excellent service
Excellent service. Kept me informed of exact delivery time. Courier was helpful and friendly and the bed is easy to put together and good quality.
18 September 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
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