Rapyalstores Reviews 462

All doing was excellent the time it got here was good unfortunately the delivery was meant to be a two man delivery. Only one man came. He was extremely rude shouting at my daughter even though my daughter was helping him bring the bed in. It is an Ottoman bed when he left. There’s a big scratch on the newly painted bedroom wall and he left the autumn bed open to which we could not close. I rang him to ask him to come back. He said no ring the office he has other deliveries to do extremely rude seeing that I am a disabled person. This shouldn’t be the case when I paid £69.99 extra for this delivery service and for him to assemble it properly yes we did agree for him to leave the Mattress downstairs and me and my daughters will take it upstairs because we got very scared of his attitude to us. I’ve previously asked by email and I left a message on their website and phoned numerous occasions today for someone to phone me to sort this out and no one has as another person who said the phone keeps ringing and then cuts off when I did finally get through to someone they said they will pass it on to the relevant person. Very disappointed I can’t believe the delivery driver would shout at my daughter and scream at her when she was trying to help him lift the bed upstairs and he was saying all the time I don’t want to do this delivery still waiting for contact from the store.

Easy to order,,delivery options explained clearly,ordered sunday, delivered Tuesday, ordered standard bed base, live tracking and a phone call 20 minutes before delivery to say nearly there,, happy with product,,

Excellent bed, was as described, beautiful material & delivered on time!

Would highly recommend.

Ordered a bed and mattress. It arrived quickly and efficiently. The bed is good quality and just as advertised. The delivery driver was very helpful. The whole experience of was first class. Thankyou

Bought myself a double bed, head board and mattress for a bargain price. The head board is plush. The mattress is really comfy really suprised at that. The all round experience is A+. The delivery was speedy and efficient. The delivery man was polite. Thank you all very much.

Smooth order process, fast delivery and even though I selected the wrong delivery date on my order, meaning I wasn't in when they arrived, they were patient with me and allowed time to wait for my husband to pop home from work to be in to take the delivery. They assembled the bed speedily and well. The bed quality seems great and I'm very pleased. Thank you! Would use again.

I recently purchased beds and mattresses from Raphael and couldn't be happier with the experience. The products are high quality and extremely comfortable, offering great value for money. The customer service was brilliant helpful, professional, and approachable. I’ll definitely be shopping here again!

We were in need of a new mattress and were looking for the same type as this had been comfortable for the duration that we had it. We found one on the Rapyal site at a great price and promptly ordered it. It was delivered within a couple of days and with good communication.

Unfortunately the mattress had a fault. This was nothing to do with Rapyal and was a supplier issue. I notified the Rapyal customer service team and they arranged for a replacement without delay. There was some delay in getting through to the team initially but I was told they were having problems with the lines at the time, however I spoke with Adam on the team who was very helpful and provided his direct number and he dealt with the process with great manners and efficiency.

Comfortable bed and mattress, at a competitive price and quick delivery. All of the team were helpful and courteous, customer care seems to be a priority. Would recommend the company and products.

Very very happy. Delivery and bed. Bed so comfy was not expecting that for the price I paid. Will be buying again very soon

Terrible customer service ad after service.

This is the 2nd time we've used RPYALSTORES. Sham was very helpful, making sure we had the correct mattresses for our hotel. The supply was really quick and the delivery very prompt, efficient and friendly.
We are now preparing another specialist order for one of our boutique rooms in the hotel

Easy to use website, very happy with bed and mattress, good prices, delivered on time, would definitely buy from them again.

Beautiful and massive

Great value for money. Good quality. Quick delivery service with very good communication.

I ordered a bed , the service was quick and I am very impressed with the quality of my purchase .I can tell it’s very sturdy and well made , I bought the side lift otterman bed and would certainly use this company again . I also purchased the Jolene ortho mattress by Rapyal bedding which is fantastic value for money and just perfect for support 😊

The bed that they sent me was the wrong size for our needs; They offer returns (within 14 days), but ignored all of my correspondence within this time. I had to get eBay involved, in which they then agreed to the return but never honoured it. I would seriously recommend to avoid this company; the customer service is shocking, if you get any at all. AVOID at ALL COSTS !!!

DISGUSTING CUSTOMER SERVICE!!!!!!!! should be ashamed to call themselves a reputable company…wanted to return an item, i opened a return request via eBay (in the return time permitted) they IGNORED ME, so i rang the company up on 5 separate occasions and emailed several times and the people i was greeted by were NO HELP. They spoke to me as though i was stupid and still did not give me a solution to my problem. I still have the bed 3 months later after being ghosted by this disgraceful business. This place is LAUGHABLE🤣🤣🤣

All I can say is that these reviews must be fake! I’ve found the order process easy but the customer service is awful and they are very rude! They don’t answer their phone and when they do they are abrupt and talk over you - as soon as I turned on the recording facility on my phone her attitude changed completely and was then very helpful! All I wanted to know was when our bed would be delivered today. I provided an email address but was told that I couldn’t have!

Bought bed and mattress. Both exactly as described, bed easy to assemble, mattress really comfy. What made my experience with this company even better, Delivery was very fast, faster than anticipated, actually. Very nice guy, who delivered the bed and mattress, helped me to carry it to the house, without asking questions. Very pleasant experience, highly recommend this company!