Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company replied
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
Company replied
Just rang them , I had taken delivery from an online retailer and was unsure about the battery ignition...the young man explained it to me, very courteous and polite... would recommend ringing if you... See more
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Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
460 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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great service 👍
3 August 2025
Reply from Rapid Scooter Master
Thank you, Ian! Great service is what we always aim for, glad it came through for you.
Trusted company, quality goods
Delivered in perfect condition if beyond suggested original 4 hour time slot
Very good build quality. Rapid Scooter Master themselves can most definitely be trusted and recommended
2 August 2025
Reply from Rapid Scooter Master
Thank you, Stephen! We're glad the delivery beat expectations and that the build quality lived up to the trust you placed in us. We really appreciate the recommendation.
Speedy delivery
Speedy delivery, Everything all in order and working brilliantly. Easy to put together and loving it.
28 July 2025
Reply from Rapid Scooter Master
Thanks Andrew! So glad everything arrived quickly, worked brilliantly and was easy to assemble. Enjoy it!
So far very good I rang them about a…
So far very good I rang them about a enquiry and they were very helpful. Still waiting for my bike to come into stock
31 July 2025
Reply from Rapid Scooter Master
Thank you, Sharon! Glad the team could help with your enquiry, we'll make sure your bike reaches you as soon as it's back in stock.
What an amazing team of supportive…
What an amazing team of supportive technicians who genuinely care about the safety of their customers. Fair with prices and fantastic servicing skills. Highly recommended place to buy your scooters from!
30 July 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Francesco! Customer safety and fair pricing matter a lot to us, so it's great to hear that came through. We really appreciate the recommendation.
Very helpful staff in the Kilburn…
Very helpful staff in the Kilburn branch. Fred was awesome at answering any questions I had and helped me set up my new bike. Highly recommended!
15 July 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Omed! Fred will be pleased to hear that, glad he could answer your questions and get your new bike set up properly.
this is new shop and i went there to…
this is new shop and i went there to fix my ebike they are realy friendy and they are perfeshional for repair ebike and scooter. my job was change controller and i am so happy for price
9 July 2025
Unprompted review
Reply from Rapid Scooter Master
Thanks for the kind words! We're glad the team could sort your ebike controller quickly and at a price that felt fair. Welcome to the shop!
One of the best customer experiences…
One of the best customer experiences I’ve had to date, slight issue with the delivery that the customer care team owned through to resolution. Can’t fault anything
30 June 2025
Reply from Rapid Scooter Master
Thank you, James! We're really glad our customer care team could put things right quickly when that delivery issue came up. Comments like this mean a lot to us.
Reply from Rapid Scooter Master
Thank you, Kevin! Glad the product and delivery both hit the mark.
Reply from Rapid Scooter Master
Thank you! We're pleased the delivery was speedy and that you're loving the scooter.
Reply from Rapid Scooter Master
Thank you, Jono! Great service and great value all in one, that's exactly what we aim for. Enjoy the product!
My scooter the brake was too loose ,I…
My scooter the brake was too loose ,I went to the shop and I was asking ,the boss find someone fix it,I thought maybe £5-£10,after the guy say fixed,and no fee ,I was very surprised!I need to write it here,the boss are so nice and kind!thank you
4 July 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you for sharing this! We're glad the team sorted your brake without any hidden fees, honest, fair treatment is exactly how we like to do business. Thanks for taking the time to write this.
Excellent Communication
Excellent Communication,
Staff very knowledgeable and professional. Highly recommended👍🏻
28 June 2025
Reply from Rapid Scooter Master
Thank you, Martin! We're glad the communication was clear and the team came across as knowledgeable. Really appreciate the recommendation.
The positive reviews on this site speak…
The positive reviews on this site speak for themselves! I cannot recommend these people enough for their honesty and integrity. As an elderly customer, I made an incorrect order. They were quick to issue a no quibble refund immediately. This is the true test of their customer focus.
Thank guys....you go to the top of my integrity list!
27 June 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Allan! Honesty and integrity are exactly what we strive for, so we're glad that came through, especially with sorting your refund quickly. This really means a lot to us.
Got it quickly and it was brand new
27 June 2025
Reply from Rapid Scooter Master
Thank you, Joshua! Glad it arrived quickly and in brand new condition. Enjoy it!
⭐️⭐️⭐️ 3 Stars – Product Good, Communication Poor
EDIT:
The bike was found to have a damaged screen, email and photos send to company, will edit to see how they deal with it.
I recently ordered an ENGWE ENGINE PRO 2.0 Electric Bike from Rapid Scooter, spending almost £1,500. While the product itself seems good and the delivery eventually happened, the overall experience left a lot to be desired.
Firstly, I received no communication from the delivery company (BJS) despite emailing them directly. I only found out the delivery was happening when I got a phone call out of the blue giving me 45 minutes’ notice—causing me to leave work urgently. No tracking link or time slot was provided to me in advance, despite the company’s claim that these were sent.
Rapid Scooter’s customer service team did respond once I reached out, and they were polite. However, they implied that I may have missed messages or emails—which I can confidently say I didn’t receive. There was no proactive communication from them after the order confirmation, and no effort to ensure the delivery company was keeping me informed either.
I understand that large-item deliveries can be more complex, but when a high-value item is involved—especially one needed for a specific event—clear, reliable communication is essential. Unfortunately, that was lacking here.
I’m giving 3 stars because I did receive the product in the end, and the support team was responsive when I reached out—but the lack of communication, failure to follow through on delivery updates, and last-minute disruption were major letdowns.
1 July 2025
Unprompted review
Reply from Rapid Scooter Master
Hi Mrs Hughes,
Thank you for taking the time to leave a review we genuinely appreciate your feedback.
I’m glad to hear you received your ENGWE Engine Pro 2.0 within the delivery timeframe outlined in our shipping policy.
However, I do want to clarify a few important points, as we’ve already explained via email. Since your order was placed, you were sent three emails from us:
1) An order confirmation
2) A dispatch confirmation
3) A email with a tracking link for BJS Logistics containing your delivery updates allowing you to track your parcel step by step
All of these emails were timestamped and the times re-sent to you for your reference yesterday. While we understand that emails can occasionally be missed, the information was sent as promised.
You emailed yesterday, expressing frustration and requesting compensation, this was the first time you contacted our support team. We're available 7 days a week via phone, live chat, and email, and we responded to you within minutes. In our reply, we not only re-confirmed the tracking information but also firmly provided your delivery day and time slot by looking at the BJS tracking, I'm uncertain why you were still surprised the delivery was due today still.
Despite this, your response dismissed the information and again requested compensation. We also attempted to reach you by phone later twice but we could not reach you. As delivery was made on time, within our agreed terms, and all communication was sent out as expected, we’re unable to offer compensation in this case.
I am sorry you experience did not meet your expectations, we’re always happy to help and committed to improving where possible, but we also ask for fairness when reviewing circumstances. Should you need anything further, feel free to reach out.
Best regards,
The Rapid Scooter Team
Reply from Rapid Scooter Master
Thank you, Max! Amazing customer service is exactly what we aim for, so this really made our day.
Reply from Rapid Scooter Master
Thank you, Jermaine! Glad you were happy with how everything turned out.
They are friendly and helpful also fix…
They are friendly and helpful also fix my bike soon with good price so recommend to my friends.
26 June 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you! We're pleased the team could get your bike fixed quickly and at a fair price. Thanks so much for recommending us to your friends.
Really happy with the delivery and…
Really happy with the delivery and customer service was very helpful throughout the process. Charging and soon ready to test
25 June 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Mitchell! Glad the delivery went smoothly and the team was helpful throughout. Enjoy the ride once it's charged up!
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