Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... See more
Company replied
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company replied
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
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Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Rapid Scooter Master
Thank you, Barry! Fast, helpful and easy to deal with is exactly what we aim for.
Very good service
21 June 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Muhammad! Really glad you had very good service.
Helped me build my scooter
Helped me build my scooter, explained everything to me so i fully understood, lovely communication and excellent customer service! HIGHLY RECCOMEND!!!!!!!
12 June 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Bailey! We're so glad the team explained everything clearly while helping build your scooter. Really appreciate the high recommendation!
Brilliant service and amazing guys !!
5 June 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much! Brilliant service and amazing guys right back at you for such a great review.
Had just what i wanted
Item received on time, they kept me up to date with delivery.
Very pleased with purchase. Wanted to support a bricks & mortar business not just an online warehouse 😁😁😁
27 May 2025
Reply from Rapid Scooter Master
You're awesome, thanks for your support! Enjoy your new ride!
Nice friendly and knowledgeable staff
30 May 2025
Reply from Rapid Scooter Master
Thank you so much for your kind words!
Very fast shipment,received next day…
Very fast shipment,received next day delivery. Scooter is excellent quality i love it. Thank you
29 May 2025
Reply from Rapid Scooter Master
Thank you so much for your kind words!
My Bike Came yesterday absolutely love…
My Bike Came yesterday absolutely love it Thanks very much A+++++++
27 May 2025
Reply from Rapid Scooter Master
Thank you so much for your kind words!
Delivery was fast and efficient
Delivery was fast and efficient have tested the scooter out after setting up and all working perfect.
28 May 2025
Reply from Rapid Scooter Master
Thank you so much
Excellent
Excellent , customer service brilliant aswell: any questions I asked , they responded so quick, speedy delivery . So happy and will definitely be using them in future 👍🏻👍🏻
27 May 2025
Reply from Rapid Scooter Master
Thank you so much
Everything is great from pre-sale to…
Everything is great from pre-sale to post sale and also their delivery partner.
1 June 2025
Unprompted review
Reply from Rapid Scooter Master
You are awesome, thanks for the review
1star review
I had Ienyrid es1 one day.first day went on it started having problems 1) kept having a squeaking and grinding noise phone then up at to send a video in to show them they told me that’s normal just need some wd40 on it but it didn’t stop it then 2) only done 15miles on but needed charging so first time charge but it wasn’t charging there was nothing going through to charge it but they was trying say it was the charger there is nothing wrong with charger as the green light was on when it goes on charge it supposed to go to red but it didn’t . Just use cheap parts recycled that’s the problem 1 start review
29 May 2025
Unprompted review
Reply from Rapid Scooter Master
Hi John.
I am sorry your experience did not meet your expectations.
You reached out to us regarding the squeaking noise on your scooter which we helped quickly you by showing you which screws need tightening. You later complained your scooter is not charging. For this we arrange a free collection of the scooter, we tested it and found no issues with the charger.
Nevertheless you were refunded in full for your convinience.
I trust the matter is resolved and wish you all the best. If there's anything else reach out to our support team, we'd be glad to help with anything else.
Warm regards,
Rapid Scooter
If your looking for a scooter this guys…
If your looking for a scooter this guys have got you fast delivery and the people were very helpful and honestly it one of the best place to buy a scooter form. I would like to thank the guy with the g2 max who showed me this website
30 May 2025
Unprompted review
Reply from Rapid Scooter Master
You are awesome, thanks for the review
Great service good quality scooter.
24 May 2025
Unprompted review
Reply from Rapid Scooter Master
Thanks
Ordered a scooter from these guys and…
Ordered a scooter from these guys and it came basically straight away. When it arrived I struggled with the setup. Gave them a call and got sorted in 5 mins. It’s a dualtron mini and I’m more than impressed with the preformance and quality
20 May 2025
Unprompted review
Reply from Rapid Scooter Master
Thanks!
Perfect solution provided
Perfect solution provided
Good service
100% recommended
15 May 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much
Their service is amazing
Their service is amazing
Friendly and skillful staff fix my bike in no time
Highly appreciate and thankful to team and customer service as well
8 May 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much
Reply from Rapid Scooter Master
Thank you so much
Great customer service
Great customer service, very good delivery time and communication and the product was In great condition. Thanks guys
29 April 2025
Reply from Rapid Scooter Master
Thank you so much
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