Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company replied
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
Company replied
Just rang them , I had taken delivery from an online retailer and was unsure about the battery ignition...the young man explained it to me, very courteous and polite... would recommend ringing if you... See more
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Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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You better stop the prank calls or I'm…
You better stop the prank calls or I'm getting InTouch with the police
Bang out of order first you do me over now this it better stop
2 October 2025
Unprompted review
Reply from Rapid Scooter Master
Hi Sajid,
Thanks for reaching out. It appears you've mistaken us with a other company perhaps. If so please kindly move your review to the correct business.
Rapid Scooter
Customer Happiness Team
Delivery was spot on and the scooter…
Delivery was spot on and the scooter exceeded expectations...would definitely buy from them again
26 September 2025
Reply from Rapid Scooter Master
Thank you, Theresa! We're delighted the scooter exceeded your expectations and that delivery was spot on. Really appreciate you saying you'd buy from us again.
made everything extremely easy to…
made everything extremely easy to understand, i had a problem after assembling the product, so i went and showed him it and he fixed it immediately, amazing service too
30 September 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Ahmad! Glad the team could make things easy to understand and get your issue fixed immediately. That's exactly the service we aim for.
In safe Hands
I ordered 2 identical Bikes in July .However i had to wait a couple of months for them to come back into stock .Once i got them and put them together I broke the key on one of them trying to release the battery. I contacted Rapid Scooter and with in a few days a full replacement lock with keys had arrived at my address. They where really helpful from the very start of me ordering these bikes in July right up to the replacement lock > I do hope i don't have to contact Rapid Scooter again with any other problems But if i do i know i will be dealing with a business who will do where upmost to solve whatever problem i have I would highly recommend anybody who is interested in purchasing a Bike or Scooter to contact ant talk to these people first No matter how far you live from there Business I live in North Wales and there are plenty of suppliers in my area But i chose this one after a short phone call
12 September 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Mike! We're really glad we could sort a full replacement lock so quickly once that key snapped, and that the team was helpful right from your first order in July. Really appreciate you recommending us so warmly, even all the way from North Wales!
Good customer service and quick job
16 September 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Ahmed! Glad the team gave you good service and got the job done quickly.
Amazing customer service made me feel…
Amazing customer service made me feel welcome and helped out immediately .
Moj is a great man .
10 September 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Firas! We'll let Moj know you said so, glad you felt welcomed and helped right away.
They have repaired my bike several…
They have repaired my bike several times with cheap price and fast also I recommended to my friends
9 September 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Hassan! Glad we could keep your bike running well at a fair price. Really appreciate you recommending us to your friends.
Very quick delivery
Very quick delivery. Bike is exactly as described and packaged very well to avoid damage. Rapis Scooter is £100 cheaper for this model than anywhere else I could find. I had a query about the bike after I ordered it. I rang them and they were extremely helpful.
30 August 2025
Reply from Rapid Scooter Master
Thank you, Stephen! We're glad the bike arrived exactly as described and well protected, and that you found us better value too. Pleased the team could help with your query.
They fixed my scooter perfect with good…
They fixed my scooter perfect with good price also just take 1 hour ,recommend this shop to my friends also i come back
4 September 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you! Glad we could fix your scooter perfectly, quickly and at a good price. Thanks so much for recommending the shop to your friends, see you again soon.
Reply from Rapid Scooter Master
Thank you for the kind words, we're glad we could help you out!
Excellent service and support
I bought an electric scooter fr9m Rapid scooter , delivery was express so fast and secure , also I had difficulty to restore it ,I contact them they been very helpful and big support , now all sort it , big thanks to all the team and a huge thanks to the technician Fred for his help and giving me plenty time and advices to sort the Scooter, this tool will help me to go to work 👍
4 September 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for this detailed review! We're delighted delivery was fast and secure, and that the team could get everything sorted when you had that difficulty restoring it. We'll pass on your thanks to Fred, glad his advice set you up to get going.
Speedy service and delivery
Speedy service and delivery. On assembling the bike I had a minor issue which the staff at the bike shop were so helpful and accommodating. Great customer support and service. Thank you
28 August 2025
Reply from Rapid Scooter Master
Thank you! We're so glad the team could help sort that minor issue quickly while keeping delivery speedy. Great customer support is exactly what we strive for.
Very good service !!!
Very good service !!!
The best shop in Kilburn !!
27 August 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much! We're proud to be the best shop in Kilburn for you, and we really appreciate the fantastic rating.
Order #49820
Order #49820
Ordered my new scooter in 2nd July 2025. Did this strictly on researching reviews and after sales etc at various other retailers. Found these guys to in my opinion be the most trusting. This was proven to me within a week. My delivery took 48hrs from purchase, but unfortunately my throttle broke on the vipcoo vs3. Sent a video and explanation to the customer service email. Fred messaged me back around a week later and did apologise that no one had been in touch sooner. I know how busy it is over the summer months. Sent details he needed over and he had me a new part sent out in just over a week. Good to know they honour their guarantees and their word. Would fully recommend and will definitely drop it off to the shop if ever needs anything doing and a check over.
2 July 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Drew! Sorry there was a delay in getting back to you over summer, but we're glad Fred got things sorted and the replacement part out within the week. Really appreciate you sticking with us and trusting we'd honour things properly. Looking forward to seeing you in store for a check over.
They Don't Honour The Warranty!
They didn't honour the warranty and the scooter is less than 8 months old they tried to send me to another shop and pay for it when it's under warranty and also lied about the frame not being included when it clearly a year warranty and frame body everything has a year & thier is ABSOLUTELY NO DAMAGE TO THE DECK PERIOD NO MATTER WHAT THEY TRY TO SAY I CAN PROVIDE PHOTOS TO PROVE THIS BUT THEY WILL TRY TO HAGGLE YOU AND MAKE YOU PAY FOR A SERVICE! I NEVER HAD THIS PROBLEM WITH DOCTOR SCOOTER WHO WHEN MY OLD SCOOTER STEM BROKE UNDER WARRANTY THEY REPAIRED IT ! AS THEY SHOULD!
19 August 2025
Unprompted review
Reply from Rapid Scooter Master
Hi Damian,
We’re truly sorry we could not meet your expectations on this occasion.
We always honour valid warranty claims, but in this case the scooter showed clear signs of accidental damage. the aluminium stem was snapped and the right side of deck was bruised and scratched. Such damages are not caused by a manufacturing fault and therefore isn’t covered under warranty.
We appreciate you insisted all the damages to be repaired for you free of charge but unfortunately we were unable to offer an exception on this occasion.
We did offer discounted repair options, including replacing the broken components, and when you requested same-day repair we suggested local shops that could weld the stem for a quicker turnaround.
If there’s anything more we can do, please reach out to our support team at info@rapidscooter.co.uk
WOW!
WOW!! UNBELIVABLE.
MY scooter went from being immobile to mobile. A MIRACLE performed by the one and only... RAPID SCOOTER MASTER. They really did up my scooter along with FREE yes you heard that - FREE add ons, like new handlebars and a stunning cleaning job, which made it look like new. would really recommend their shop.
THANKS SO SO SO SO SO SO MUCH
29 July 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for this incredible review! We're thrilled the team could bring your scooter back to life with new handlebars and a proper clean on top. Thank you so so so so so so much right back at you!
Excellent
Excellent service at the Finchley store, really helpful and friendly. Very quick process.
13 August 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Danielle! Glad the Finchley team gave you a quick, friendly and helpful process.
Best experience I had with these guys
Best experience I had with these guys. All the best
13 August 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Rick! We're thrilled it's been one of the best experiences you've had. Really appreciate it.
Fast & efficient service
Fast & efficient service, highly recommend it
12 August 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Ekaterina! Fast and efficient is exactly what we aim for, we're so glad it showed.
Rapid Scooter Master was a fantastic
Rapid Scooter Master was a fantastic I experince ans excellent service
The fixed my escooter which needed a brake , a cellars tot and light replacement .
Tbe were quick wffixnt and very polite
Definitely will be back for my Qiewa Escooter service
9 August 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much! We're really pleased we could get your escooter sorted quickly and get you back on the road. Looking forward to helping with your Giewa scooter too!
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