Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Good customer service, but...
It is an inconvenient that you cannot chose the seats for a first-class trip with the "seats choice" option paid for. You have to contact the carrier (Austrian Rail in my case) which is very slow in answering emails. Being in USA contact by phone is pretty difficult.
13 June 2026
Reply from Rail Europe
Hello Eugen,
Thank you for sharing your feedback.
We understand how this can feel inconvenient, especially for a first-class journey where seat expectations are higher. Note that passengers can select only seat preferences during booking, and the system then assigns seats automatically based on availability. For OBB trains, specific seat selection is not available, as seating is managed according to the rail operator’s allocation rules - which we follow as part of their booking system.
That said, once onboard, passengers can always check with the train staff for a possible seat change or swap, subject to availability.
We appreciate your understanding and hope your journey still goes comfortably overall.
Reply from Rail Europe
Hello Tony,
Thank you for your feedback.
We’re happy to hear that you found the booking process easy to use and the pricing transparent. Clear information throughout the purchase experience is something we aim to maintain.
Reply from Rail Europe
Hello Cynthia,
Thank you for your feedback.
Great to know you found the experience easy, efficient, and informative. We appreciate you taking the time to share your feedback.
To be digitally savy
We could not find the tickets for our return trip to Germany which were booked and paid for. No matter how much we searched the internet, they were very well hidden. And then we got the App. And then we found them. Not everybody is that technically efficient and it would be sensitive and kind to acknowledge that there are more direct and easier ways of booking; especially for the older generation. There are still plenty of us around, a lot of whom have the money and time to take holidays.
18 June 2026
Reply from Rail Europe
Hello Susan,
Thank you for sharing your feedback. We appreciate your comments and understand that not all travellers have the same level of comfort with digital tools and online booking platforms.
We are sorry to hear that you had difficulty locating your return tickets. While we understand this was frustrating, tickets are sent together with the booking confirmation email following purchase and are also made available in your Rail Europe account, allowing them to be accessed whenever needed.
We are pleased to hear that you were eventually able to locate your tickets through the Rail Europe app. At the same time, we understand that some customers may prefer more straightforward ways of accessing their travel documents, and we appreciate your perspective regarding the needs of less tech-savvy travellers.
Feedback such as yours is valuable as we continue working to improve the customer experience and make ticket access as clear and intuitive as possible for all travellers.
Reply from Rail Europe
Hello Melissa,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Very easy to purchase RENF rail…
Very easy to purchase RENF rail tickets, no issues using Australian debit card!
18 June 2026
Reply from Rail Europe
Hello Julie,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
A travel agent did give me guidance on…
A travel agent did give me guidance on what to purchase - particularly the stations to use. Because I had that information I was able to locate my routes quickly. Otherwise it would have been quite difficult for me to figure out the best options. Then when I collected all the passport information and was ready to purchase, I received “cannot find an available booking agent try again later.” This occurred several times before I was finally able to buy the tickets.
18 June 2026
Reply from Rail Europe
Hello Eileen,
Thank you for sharing your feedback. We are pleased to hear that the guidance you received helped you identify the most suitable routes and stations for your journey.
We are sorry to hear, however, that you experienced difficulties when attempting to complete your booking. We understand how frustrating it can be to have all the necessary information ready and then encounter an error message preventing the purchase from being completed.
The message indicating that no booking agent could be found is typically related to a temporary issue communicating with the rail carrier's reservation system. As Rail Europe relies on the availability of these external systems to process bookings, such interruptions can occasionally occur and are often resolved after a short period of time, which appears to have been the case as you were ultimately able to complete your purchase.
We appreciate you taking the time to share your experience. Feedback such as yours helps us better understand the impact of these issues on our customers and supports our ongoing efforts to improve the booking experience.
We hope you have a pleasant journey and thank you for choosing Rail Europe.
It was easy to choose the train that…
It was easy to choose the train that for my needs. Not sure about the app, but I printed my ticket
17 June 2026
Reply from Rail Europe
Hello Shaun,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
I would give a 5 but the system won't…
I would give a 5 but the system won't let me book the second part of my trip.
17 June 2026
Reply from Rail Europe
Hello Cheri,
Thank you for sharing your feedback. We are delighted to hear that your experience was otherwise positive.
We are sorry to learn that you were unable to book the second part of your trip. Unfortunately, based on the information provided in your review, we are unable to determine what may have prevented the booking from being completed.
If you continue to experience difficulties, we encourage you to contact our Support Team with additional details regarding the journey you were trying to book. Our agents will be happy to investigate the issue and assist you further.
We appreciate you taking the time to share your feedback, as it helps us identify areas where the booking experience can be improved.
Valencia - Barcelona trip
Well, except for the seating selection, which was not provided or possible, everything else in the booking process was easy and straight forward
17 June 2026
Reply from Rail Europe
Hello Nabil,
Thank you for your feedback.
We're pleased to hear that you found the booking process easy and straightforward overall.
Regarding seat selection, for Renfe service you booked, travelers can choose seat preferences during the booking process, while the actual seat assignment is made automatically by the rail operator based on availability. Unfortunately, specific seat selection is not available for Spain trains, and as a ticket distributor, we follow the policies and systems provided by the rail carrier.
If the assigned seats are not convenient, we recommend speaking with the onboard staff after boarding, as they may be able to assist with a seat change or swap, subject to availability.
Thank you for choosing Rail Europe, and we wish you a pleasant journey.
Reply from Rail Europe
Hello Janice,
Thank you for your feedback.
We're delighted to hear that you found your experience easy and efficient. Providing a simple and seamless booking process is exactly what we aim for, so it's wonderful to know we met your expectations.
Thank you for choosing Rail Europe. We wish you a fantastic journey and hope to assist you again in the future.
The site is very user friendly!
17 June 2026
Reply from Rail Europe
Hello Alanna,
Thank you for your feedback.
We're delighted to hear that you found our website very user-friendly. Making the booking process simple and convenient is exactly what we aim for, and we're glad it helped make your travel planning easier.
Thank you for choosing Rail Europe, and we wish you a wonderful journey.
I tried to cancel/change my trip
I had to cancel (or change) my trip. Warning: There is NO WAY to access your purchased trip from either the ticket or the website (using the purchase or ticket number). RailEurope has no phone number or access to discuss ticket exchange or cancellation. They list many, many articles about how to cancel or exchange, but putting them into action is impossible. Try other consolidators, unless you are absolutely certain of your travel dates
18 June 2026
Unprompted review
Reply from Rail Europe
Hello Everett,
Thank you for your feedback.
We understand how frustrating it can be when you're trying to make changes to a trip and cannot immediately locate the booking online.
After reviewing your request, it appears that the booking was made for "Ms Jessica Amelar" using her email address, than the one associated with your Rail Europe account. As a result, the trip will not be visible when logged into your current account. To access the booking and process any available after-sales actions, the traveler (Jessica) will need to create a Rail Europe account using the same email address that was used when the booking was made.
We also see that you've already submitted a service request to our support team. One of our representatives will review it and get back to you as soon as possible. In the meantime, if you have any additional information or questions, please feel free to reply directly to our team's response once received.
We can confirm that, according to the fare conditions, the Renfe trip referenced in your service request is eligible for exchanges and refunds before the train's departure. Once the booking is accessible through the correct account, any available change or cancellation options can be reviewed.
We appreciate your patience and look forward to helping resolve this matter.
Quick and easy to use.
17 June 2026
Reply from Rail Europe
Hello Joan,
Thank you for your feedback.
We're glad to hear that you found the booking process quick and easy to use. Providing a smooth and straightforward experience is something we work hard to deliver, so your review is greatly appreciated.
Thank you for choosing Rail Europe, and we hope you enjoy your journey.
Easy to use.
16 June 2026
Reply from Rail Europe
Hello,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Very easy helpful site
A very well constructed site with all the information that you need in full view. Just wish some others were so well done.
15 June 2026
Reply from Rail Europe
Hello Melvin,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Easy to use website
16 June 2026
Reply from Rail Europe
Hello Karl,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Easy to navigate.
16 June 2026
Reply from Rail Europe
Hello Rachel,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Admin fee exploitation
Applying an admin fee to every individual transaction rather than just one for the basket is a rip off. Wherever possible I'll use an alternative provider from now on.
16 June 2026
Reply from Rail Europe
Hello Timothy,
Thank you for taking the time to share your feedback.
We understand your frustration and would like to clarify that the fees applied to your booking were reservation booking fees for booking passholder seat reservations, rather than the standard Rail Europe booking fee used for point-to-point ticket purchases.
For travelers using a rail pass, a small reservation booking fee is charged per passholder seat reservation when booking required seat reservations through our website. This fee helps support the booking service and is applied differently from our standard booking fee, which is charged only once per cart for point-to-point ticket bookings.
For more information on the booking fee we charge, you can check our dedicated guide - link below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
We appreciate your comments and understand that fees are an important consideration when planning a trip. Your feedback will be shared with the relevant team for review.
Reply from Rail Europe
Hello Selma,
Thank you for your feedback.
We're delighted to hear that you had a good experience with our service. Your kind words are greatly appreciated and encourage us to continue providing the best possible experience for our travelers.
Thank you for choosing Rail Europe, and we wish you a wonderful journey.
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