Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Everything went wrong
Everything went wrong. The train that I booked and paid for never arrived. We ended up on a regional
Train packed like sardines and stopping at every train station on earth , and to top it off the train broke down and we had to change trains which was already packed. A 1:25 minute train ride took 4 hours of hell .
19 June 2026
Reply from Rail Europe
Hello Vic,
Thank you for sharing your feedback. We are very sorry to hear about the disruption you experienced and understand how frustrating and exhausting such a journey must have been.
From your description, it appears that your original train service was disrupted or cancelled, requiring you to travel on alternative services that were significantly more crowded and resulted in a much longer journey time than planned. We recognize how disappointing this would have been, particularly when you had booked and paid for a faster direct service.
While Rail Europe facilitates the booking process, train operations, service disruptions, cancellations, replacement transport arrangements and onboard conditions remain under the responsibility of the rail carrier operating the service.
We are sorry that your journey did not meet your expectations and appreciate you taking the time to share your experience. If you have not already done so, we encourage you to contact our Support Team with your booking details so that we can review whether any compensation or refund options may be available under the rail carrier's disruption policies.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Very users friendly but few bugs needs…
Very users friendly but few bugs needs to be fixed..
Thank you
15 June 2026
Reply from Rail Europe
Hello Farhad,
Thank you for your feedback. We are pleased to hear you found our website user friendly. We also appreciate your comments regarding the issues you encountered and will share them with our team as we continue to improve the experience. We look forward to assisting you on your future journeys.
The website is user friendly and easy…
The website is user friendly and easy to navigate. I used it to make seat reservations for my group of 6. I had a little issue but was able to resolve it on my own so I was happy with the process.
19 June 2026
Reply from Rail Europe
Hello Barbara,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Dennis,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Cheryl,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Roger,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
No clear instructions about where to…
No clear instructions about where to meet the bus, confusing and missed my bus. This impacted me by paying for another train fare-expensive and train cancellations without notice!
18 June 2026
Reply from Rail Europe
Hello James,
Thank you for sharing your feedback. We are sorry to hear that you missed your bus and understand how frustrating it must have been to make alternative travel arrangements and incur additional costs as a result.
We would like to clarify that the departure location for the bus is indicated on the ticket and travel documents provided after booking. However, we understand that finding the correct departure point can sometimes be challenging, particularly in larger stations or unfamiliar locations.
While we did not have the opportunity to assist with this issue before your departure, our Support Team is available to help customers who are experiencing difficulties locating their departure point. Additionally, station information desks or carrier representatives may also be able to provide assistance at the departure location.
Regarding the replacement train tickets you purchased, as these were not booked through Rail Europe, we recommend contacting the point of sale directly. They may be able to assist you with any compensation or refund claims relating to the subsequent train cancellations, in accordance with the applicable carrier policies.
We hope this helps clarify the situation. We are sorry to hear that your journey did not go as planned and appreciate you taking the time to share your experience.
Reply from Rail Europe
Hello Denise,
Thank you for your feedback.
We understand your concern regarding the fare change you noticed after one day.
Train ticket prices are managed directly by the rail operators and can change based on demand and availability. As an authorised ticket distributor, we provide access to these fares in real time through our platform, which is directly connected to the operators’ booking systems. This means any updates or price changes made by the rail operator are automatically reflected on our website.
Hope this helps you understand how it works.
We appreciate you taking the time to share your experience.
Reply from Rail Europe
Hello Bruce,
Thank you for your feedback.
We’re glad to hear the online ticket purchase was easy and smooth for you. We appreciate you choosing Rail Europe and hope you enjoy your upcoming journey.
Bad experience
When I needed to show the ticket to the conductor you had logged me out of the app, so I could not show the QR code.
When I bought the ticket, you did not let me use a convenient payment service, I had to get my credit card out, in a busy railway station and type in the details.
I don’t expect to use your app again. 👋
18 June 2026
Reply from Rail Europe
Hello Jeremy,
Thank you for sharing your feedback.
We’re sorry to hear about the trouble you faced while accessing your ticket and during payment, especially while you were at the station.
For tickets booked on our platform, your QR code ticket is always available through your confirmation email as well as your Rail Europe account. If the app logs out or doesn’t stay active, tickets can also be quickly accessed on mobile via the email confirmation as a backup option.
In some cases, the app may log out due to session timeouts or inactivity for security reasons, which can unfortunately happen while traveling. You can simply login to your Rail Europe app again and access the ticket QR code.
Regarding payment methods, these are shown and applied based on the options available at checkout for your booking. For more information on all the payment methods we accept, you can check our guide - link below:
https://help.raileurope.com/article/41479-which-payment-options-can-i-use
Hope the above helps.
We understand this experience was frustrating, and we appreciate you taking the time to share it with us.
Booking process
18 June 2026
Reply from Rail Europe
Hello Fernando,
Thank you for your feedback.
We’re glad to hear the booking process worked smoothly for you. We appreciate you taking the time to share your experience and hope the rest of your journey goes just as well.
We road from Nice France to…
We road from Nice France to Ventimiglia, to Cuneo, To Turin. The train trough the alps was great. The train from Cuneo to Turin was terrible. None of the cars had air conditioning. This was unacceptable.
18 June 2026
Reply from Rail Europe
Hello Rob,
Thank you for sharing your experience.
We’re glad to hear you enjoyed the journey through the Alps from Nice to Ventimiglia and Cuneo. At the same time, we’re sorry that the Cuneo to Turin segment was not comfortable due to the lack of air conditioning.
As a ticket distributor for European rail operators, we handle the booking and related customer support, while train operations and onboard conditions are managed directly by the rail operators themselves. We don’t have control over onboard facilities, but feedback like yours is important and can be shared with the relevant operator.
We appreciate you taking the time to write in and hope your overall journey still brought you some great views and memories.
Reply from Rail Europe
Hello Alauna,
Thank you for your feedback.
Glad to hear you found our platform clean, safe, and easy to navigate. We’re happy the experience felt smooth for you.
Online purchase process and payment
The online purchase process was great. The pensioners disc appreciated. The real experience will be on the day of off use. On-time and availability to be confirmed
18 June 2026
Reply from Rail Europe
Hello Koos,
Thank you for your feedback.
We’re glad the online booking process worked well for you and that the pensioners discount was appreciated. We hope everything continues smoothly for your upcoming travel experience, which will ultimately depend on the train operators and availability at the time of travel.
Good customer service, but...
It is an inconvenient that you cannot chose the seats for a first-class trip with the "seats choice" option paid for. You have to contact the carrier (Austrian Rail in my case) which is very slow in answering emails. Being in USA contact by phone is pretty difficult.
13 June 2026
Reply from Rail Europe
Hello Eugen,
Thank you for sharing your feedback.
We understand how this can feel inconvenient, especially for a first-class journey where seat expectations are higher. Note that passengers can select only seat preferences during booking, and the system then assigns seats automatically based on availability. For OBB trains, specific seat selection is not available, as seating is managed according to the rail operator’s allocation rules - which we follow as part of their booking system.
That said, once onboard, passengers can always check with the train staff for a possible seat change or swap, subject to availability.
We appreciate your understanding and hope your journey still goes comfortably overall.
Reply from Rail Europe
Hello Tony,
Thank you for your feedback.
We’re happy to hear that you found the booking process easy to use and the pricing transparent. Clear information throughout the purchase experience is something we aim to maintain.
Reply from Rail Europe
Hello Cynthia,
Thank you for your feedback.
Great to know you found the experience easy, efficient, and informative. We appreciate you taking the time to share your feedback.
To be digitally savy
We could not find the tickets for our return trip to Germany which were booked and paid for. No matter how much we searched the internet, they were very well hidden. And then we got the App. And then we found them. Not everybody is that technically efficient and it would be sensitive and kind to acknowledge that there are more direct and easier ways of booking; especially for the older generation. There are still plenty of us around, a lot of whom have the money and time to take holidays.
18 June 2026
Reply from Rail Europe
Hello Susan,
Thank you for sharing your feedback. We appreciate your comments and understand that not all travellers have the same level of comfort with digital tools and online booking platforms.
We are sorry to hear that you had difficulty locating your return tickets. While we understand this was frustrating, tickets are sent together with the booking confirmation email following purchase and are also made available in your Rail Europe account, allowing them to be accessed whenever needed.
We are pleased to hear that you were eventually able to locate your tickets through the Rail Europe app. At the same time, we understand that some customers may prefer more straightforward ways of accessing their travel documents, and we appreciate your perspective regarding the needs of less tech-savvy travellers.
Feedback such as yours is valuable as we continue working to improve the customer experience and make ticket access as clear and intuitive as possible for all travellers.
Reply from Rail Europe
Hello Melissa,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Very easy to purchase RENF rail…
Very easy to purchase RENF rail tickets, no issues using Australian debit card!
18 June 2026
Reply from Rail Europe
Hello Julie,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
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