Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
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I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Easy and clear understanding of the…
Easy and clear understanding of the process of purchasing train tickets.
20 June 2026
Reply from Rail Europe
Hello Yuriy,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
easy access
21 June 2026
Reply from Rail Europe
Hello,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy to use
Easy to use. Clear explanation of ticket costs. Provided trip ticket better than Deutsche Bahn for regional trains within Germany. However it does involve a commission fee.
21 June 2026
Reply from Rail Europe
Hello Edwin,
Thank you for your feedback. We are delighted to hear you found the website easy to use and appreciated the clear explanation of ticket costs. We also appreciate your comments regarding the booking fee, which helps support the services we provide. We look forward to assisting you on your future journeys.
I had an excellent experience using…
I had an excellent experience using Rail Europe. The booking process was smooth, straightforward, and completely hassle-free. Their services were top-notch from start to finish. I will definitely use them again for my future travel plans and highly recommend them to anyone looking for a reliable booking platform.
10 December 2025
Reply from Rail Europe
Hello Alexandra,
looking for a reliable booking platform.
Thank you for your wonderful feedback. We are delighted to hear that you found the booking process smooth, straightforward and hassle free. Your recommendation and continued trust mean a great deal to us. We look forward to assisting you on your future journeys.
A very easy app to navigate and use.
A very easy app to navigate and use.
Easy to find my booking whereas I can never find the emails when I need them so using the app makes everything so much easier.
21 June 2026
Reply from Rail Europe
Hello Robyn,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Have only booked thus far but it was…
Have only booked thus far but it was intuitive and easy
20 June 2026
Reply from Rail Europe
Hello Kendall,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Allen,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Jason,
Thank you for sharing your feedback.
We are sorry to hear that you found the website difficult to use and experienced significant lag while navigating the platform. We understand how frustrating this can be, particularly when trying to search for journeys or complete a booking.
While we are unable to determine the exact cause of the performance issues based on the information provided, we take comments regarding website usability and speed seriously. Feedback such as yours is valuable in helping us identify areas where the customer experience can be improved.
We appreciate you taking the time to share your experience and will ensure your comments are passed on to the relevant team for review.
We hope future visits to our website provide a smoother experience.
Trains were late total 3 hours!
21 June 2026
Reply from Rail Europe
Hello Alexander,
Thank you for sharing your feedback. We are sorry to hear that your journey was affected by significant delays and understand how disruptive this must have been to your travel plans.
While Rail Europe facilitates the booking process, train operations, including delays and service disruptions, are managed by the rail carriers operating the services. We understand that delays can be particularly frustrating when they significantly extend the expected journey time.
Depending on the rail carrier and the circumstances of the delay, compensation or refund options may be available under the applicable passenger rights policy. If you have not already done so, we encourage you to contact our Support Team with your booking details so that they can review your case and advise on the available options.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience and hope this helps clarify the situation.
Reply from Rail Europe
Hello Joseph,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Seemless and quick
Seemless and quick. Wish the tickets that were emailed were in English, but everything else was great.
19 June 2026
Reply from Rail Europe
Hello Jonathan,
Glad to know that you had a seamless booking experience. Please note that the language on tickets is determined by the rail operator. Since Deutsche Bahn is a German carrier, tickets are issued in German by default. As a distributor, we do not have the ability to change the language used on the ticket.
To help with this, here’s a link to a help article that explains how to read a Deutsche Bahn ticket:
https://help.raileurope.com/article/41258-how-to-read-and-understand-a-german-train-ticket
Should you need any further assistance with your booking, our team is always happy to help.
Found what I was looking for
20 June 2026
Reply from Rail Europe
Hello Mark,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Quick and easy to find the avail train
Quick and easy to find the avail train. However I find the cost to change is a bit high .
20 June 2026
Reply from Rail Europe
Hello Tom,
Thank you for your feedback. We are pleased to hear that the booking process went smoothly.
Regarding ticket exchanges, these are governed by the fare conditions established by the rail carriers. We hope this helps clarify the situation. Should you require any further assistance, our Support Team remains available to help.
Reply from Rail Europe
Hello Robert,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Deadpan support
No support in case of issue with trains. Answer is systematically: hop on following train and see with conductor.
19 June 2026
Reply from Rail Europe
Hello,
Thank you for sharing your feedback. We are sorry to hear that you felt unsupported during your journey and understand how frustrating it can be when unexpected train disruptions affect your travel plans.
We would like to clarify that Rail Europe acts as a distributor for rail operators and does not operate the train services. As a result, train delays, cancellations and operational disruptions are managed by the rail carriers and are unfortunately outside of our control.
Our Support Team advised you to take the next available train in line with the rail operator’s policy, which allows passengers to continue their journey on a subsequent service in cases such as train cancellations or missed connections caused by previous delays. The recommendation to speak with the conductor was provided specifically in relation to seat assistance on the alternative service.
We can also confirm that our Support Team has already submitted a disruption claim with Deutsche Bahn on your behalf and is following the appropriate process with the rail carrier.
We recognize that dealing with travel disruptions can be stressful, and we are sorry that your experience did not meet your expectations. We hope this helps clarify the assistance provided and the steps taken regarding your claim.
Reply from Rail Europe
Hello Saeed,
Thank you for your kind words and have an incredible journey!!!
Easy process.
19 June 2026
Reply from Rail Europe
Hello,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Your service is terrible
Your service is terrible. The on line information is far from complete. You have taken away any direct conversation by telephone with a real person. Instead, I have to rely on an email from a person identifying as Rahul. When I asked why I still got an upper level seat instead of a lower level one, Rahul did not explain anything to me. It took two messages for him to tell me it was beyond Rail Europe’s control. On line FAQs direct one in ways that does not allow one to ask questions. Rail Europe only wants to sell tickets and force someone to make a purchase without letting them ask questions that on line BOTs and AI won’t or can’t provide. You are typical of all sorts of on line only services when it comes to making purchases. The customer is a pawn. Gone is the day when the customer is treated as the most important one making a purchase. It doesn’t matter Rail Europe is only one among many services with this anti-customer approach. One day customers are going to force companies like you to give the customer the right to obtain full information. If I ever find other choices, I will never use you again. At this point, trying to cancel the ticket seems impossible and I am stuck with having to lug two suitcases up a circular staircase and then take them down again to get off the train. No one, not even SNCF can tell me why my request to be on the lower level was turned down. It is over 2 1/2 months before I make this trip. It seems highly unlikely all the lower level seats have been taken. At least, the airlines will tell me how to be able to choose a specific seat. Sorry that you probably still think you are treating people right. Maybe Rail Europe will wake up one day to the terrible service they provide.
19 June 2026
Reply from Rail Europe
Hello Lamar,
Thank you for taking the time to share your detailed feedback. We are sorry to hear about your frustration with the booking experience and understand your concerns regarding seat allocation, access to support and the difficulty you experienced in finding answers to your questions.
We would like to clarify that when you initially contacted us through our Chatbot, your request indicated that you had not received what you specifically requested and that you wished to either make a change or cancel the booking. As the request appeared to relate to changing or cancelling the ticket, our Support Team provided information regarding the applicable fare conditions, as well as the available exchange and refund options.
It was only in your subsequent email that you clarified that your main concern was the seat assignment and your request to change from an upper-level seat to a lower-level seat. We appreciate that this additional information provided more context regarding your concern, and our team was then able to address the seat allocation aspect of your request.
Rail Europe acts as a distributor for rail operators and does not control the seat allocation process. For your journey, seat assignments are managed directly by the rail carrier’s reservation system, in this case SNCF. While seating preferences such as a request for a lower-level seat can be submitted where available, these preferences are not guaranteed, as final seat assignments depend on availability and the allocation rules applied by the rail carrier at the time the reservation is confirmed.
We understand your concern that the journey is still several months away and that lower-level seats may appear to be available. However, Rail Europe does not have visibility or control over the carrier’s internal seat inventory or the criteria used by their system when assigning seats. As a distributor, we can only provide the seating options and preferences made available to us by the rail operator.
We would also like to address your comments regarding customer support and access to information. We understand that having clear guidance and the ability to ask questions before making a purchase is important, especially when planning an international journey.
While we no longer provide telephone support, we do continue to offer assistance through email and live chat, where our teams are available to help with more specific or complex questions. Our Chatbot is designed to provide quick answers to common queries and help customers find information without having to wait for assistance. When further support is needed, customers can request assistance from our Support Team through the same channel.
Our aim is not to limit access to information or make customers complete a purchase without support. We provide journey details, fare conditions and ticket information throughout the booking process, and our Support Team remains available to assist customers who need further clarification before or after booking.
We are sorry that your experience led you to feel otherwise, and we appreciate your feedback regarding where we can make information and assistance easier to access. Your comments will be shared with the relevant teams as we continue working to improve the customer experience.
We understand that your travel arrangements are important and hope that your upcoming journey goes smoothly. Should you require any further assistance with your booking, our Support Team remains available to help.
None of my credit cards work on your site
I tried repeatedly (from LA) using 4 different credit cards, 3 different browsers and two different devices (phone and laptop) to purchase train tickets via Rail Europe and found my credit cards -which work fine everywhere else - all being rejected. I finally had to call a friend in London to buy them for me and then I had to reimburse him via PayPal, which you do not accept either. Oye!
20 June 2026
Reply from Rail Europe
Hello Jane,
Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced while trying to complete your booking and understand how frustrating it must have been to try multiple payment methods without success.
After reviewing the issue, it appears that the repeated booking attempts made within a short period of time triggered additional security checks within our payment system. These measures are in place to help protect customers and prevent fraudulent transactions, but in some cases, they may result in legitimate payment attempts being declined.
We understand that this led to an inconvenient experience, especially after trying different cards, browsers and devices. We appreciate that you had to find an alternative solution by arranging for someone else to complete the purchase on your behalf.
Regarding payment options, we would also like to clarify that PayPal is currently not available as a payment method on our platform. We continuously review our payment options and customer feedback as part of our efforts to improve the booking experience.
We appreciate you sharing these details, as feedback such as yours helps us identify areas where the process can be made smoother and more convenient for customers.
We hope this helps clarify the situation and thank you for your understanding. In the future, should you encounter any issues while making a booking, our Support Team remains available to assist and help resolve any difficulties you may experience.
Easy to use and easy to update purchsase
19 June 2026
Reply from Rail Europe
Hello James,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
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