Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
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I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Your service is terrible
Your service is terrible. The on line information is far from complete. You have taken away any direct conversation by telephone with a real person. Instead, I have to rely on an email from a person identifying as Rahul. When I asked why I still got an upper level seat instead of a lower level one, Rahul did not explain anything to me. It took two messages for him to tell me it was beyond Rail Europe’s control. On line FAQs direct one in ways that does not allow one to ask questions. Rail Europe only wants to sell tickets and force someone to make a purchase without letting them ask questions that on line BOTs and AI won’t or can’t provide. You are typical of all sorts of on line only services when it comes to making purchases. The customer is a pawn. Gone is the day when the customer is treated as the most important one making a purchase. It doesn’t matter Rail Europe is only one among many services with this anti-customer approach. One day customers are going to force companies like you to give the customer the right to obtain full information. If I ever find other choices, I will never use you again. At this point, trying to cancel the ticket seems impossible and I am stuck with having to lug two suitcases up a circular staircase and then take them down again to get off the train. No one, not even SNCF can tell me why my request to be on the lower level was turned down. It is over 2 1/2 months before I make this trip. It seems highly unlikely all the lower level seats have been taken. At least, the airlines will tell me how to be able to choose a specific seat. Sorry that you probably still think you are treating people right. Maybe Rail Europe will wake up one day to the terrible service they provide.
19 June 2026
Reply from Rail Europe
Hello Lamar,
Thank you for taking the time to share your detailed feedback. We are sorry to hear about your frustration with the booking experience and understand your concerns regarding seat allocation, access to support and the difficulty you experienced in finding answers to your questions.
We would like to clarify that when you initially contacted us through our Chatbot, your request indicated that you had not received what you specifically requested and that you wished to either make a change or cancel the booking. As the request appeared to relate to changing or cancelling the ticket, our Support Team provided information regarding the applicable fare conditions, as well as the available exchange and refund options.
It was only in your subsequent email that you clarified that your main concern was the seat assignment and your request to change from an upper-level seat to a lower-level seat. We appreciate that this additional information provided more context regarding your concern, and our team was then able to address the seat allocation aspect of your request.
Rail Europe acts as a distributor for rail operators and does not control the seat allocation process. For your journey, seat assignments are managed directly by the rail carrier’s reservation system, in this case SNCF. While seating preferences such as a request for a lower-level seat can be submitted where available, these preferences are not guaranteed, as final seat assignments depend on availability and the allocation rules applied by the rail carrier at the time the reservation is confirmed.
We understand your concern that the journey is still several months away and that lower-level seats may appear to be available. However, Rail Europe does not have visibility or control over the carrier’s internal seat inventory or the criteria used by their system when assigning seats. As a distributor, we can only provide the seating options and preferences made available to us by the rail operator.
We would also like to address your comments regarding customer support and access to information. We understand that having clear guidance and the ability to ask questions before making a purchase is important, especially when planning an international journey.
While we no longer provide telephone support, we do continue to offer assistance through email and live chat, where our teams are available to help with more specific or complex questions. Our Chatbot is designed to provide quick answers to common queries and help customers find information without having to wait for assistance. When further support is needed, customers can request assistance from our Support Team through the same channel.
Our aim is not to limit access to information or make customers complete a purchase without support. We provide journey details, fare conditions and ticket information throughout the booking process, and our Support Team remains available to assist customers who need further clarification before or after booking.
We are sorry that your experience led you to feel otherwise, and we appreciate your feedback regarding where we can make information and assistance easier to access. Your comments will be shared with the relevant teams as we continue working to improve the customer experience.
We understand that your travel arrangements are important and hope that your upcoming journey goes smoothly. Should you require any further assistance with your booking, our Support Team remains available to help.
None of my credit cards work on your site
I tried repeatedly (from LA) using 4 different credit cards, 3 different browsers and two different devices (phone and laptop) to purchase train tickets via Rail Europe and found my credit cards -which work fine everywhere else - all being rejected. I finally had to call a friend in London to buy them for me and then I had to reimburse him via PayPal, which you do not accept either. Oye!
20 June 2026
Reply from Rail Europe
Hello Jane,
Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced while trying to complete your booking and understand how frustrating it must have been to try multiple payment methods without success.
After reviewing the issue, it appears that the repeated booking attempts made within a short period of time triggered additional security checks within our payment system. These measures are in place to help protect customers and prevent fraudulent transactions, but in some cases, they may result in legitimate payment attempts being declined.
We understand that this led to an inconvenient experience, especially after trying different cards, browsers and devices. We appreciate that you had to find an alternative solution by arranging for someone else to complete the purchase on your behalf.
Regarding payment options, we would also like to clarify that PayPal is currently not available as a payment method on our platform. We continuously review our payment options and customer feedback as part of our efforts to improve the booking experience.
We appreciate you sharing these details, as feedback such as yours helps us identify areas where the process can be made smoother and more convenient for customers.
We hope this helps clarify the situation and thank you for your understanding. In the future, should you encounter any issues while making a booking, our Support Team remains available to assist and help resolve any difficulties you may experience.
Easy to use and easy to update purchsase
19 June 2026
Reply from Rail Europe
Hello James,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Dorothy,
Good to know your booking went smoothly and that you had an amazing train ride. Thanks for sharing your experience with us!!!
If you can make a ticket editable in…
If you can make a ticket editable in the final screen, I accidentally selected mobile vs. print at home, and had to start completely over...
19 June 2026
Reply from Rail Europe
Hello,
Thank you for your feedback.
Please note that it is not possible to make editions once a trip has been added to the basket. The only option is to remove that trip from your basket by clicking on the trash icon next to it and start all over again.
That said, we truly value your feedback and be assured that it has been shared with the relevant team for consideration.
Efficace er simple à réaliser
19 June 2026
Reply from Rail Europe
Hello Patrick,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Kate,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
You sold me a ticket to a train that…
You sold me a ticket to a train that did not exist. Not only at the time booked, but no trains whatsoever going from Dusseldorf to Wuppertal at all that day. Arrived 2 hrs late due to having to find alternate means of travel.
19 June 2026
Reply from Rail Europe
Hello Terry,
Thank you for sharing your feedback. We are sorry to hear about the disruption to your journey and understand how frustrating it must have been to arrive two hours later than planned after having to make alternative travel arrangements.
We would like to clarify that Rail Europe’s booking system is connected directly with the rail carriers’ reservation systems, and the train service was available for booking through the carrier’s system at the time your reservation was made. Unfortunately, last-minute cancellations or operational changes made by the rail operator can occur after booking and are outside of Rail Europe’s control as a distributor.
That said, we understand the impact this disruption had on your journey and we are happy to assist with reviewing whether any compensation may be available. Our Support Team has already responded to your email requesting the additional information required to proceed with a claim submission on your behalf.
We kindly ask you to reply with the requested details at your earliest convenience so that our team can continue assisting you with your claim.
We appreciate your patience and hope this helps clarify the situation.
Reply from Rail Europe
Hello Naif,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Everything went wrong
Everything went wrong. The train that I booked and paid for never arrived. We ended up on a regional
Train packed like sardines and stopping at every train station on earth , and to top it off the train broke down and we had to change trains which was already packed. A 1:25 minute train ride took 4 hours of hell .
19 June 2026
Reply from Rail Europe
Hello Vic,
Thank you for sharing your feedback. We are very sorry to hear about the disruption you experienced and understand how frustrating and exhausting such a journey must have been.
From your description, it appears that your original train service was disrupted or cancelled, requiring you to travel on alternative services that were significantly more crowded and resulted in a much longer journey time than planned. We recognize how disappointing this would have been, particularly when you had booked and paid for a faster direct service.
While Rail Europe facilitates the booking process, train operations, service disruptions, cancellations, replacement transport arrangements and onboard conditions remain under the responsibility of the rail carrier operating the service.
We are sorry that your journey did not meet your expectations and appreciate you taking the time to share your experience. If you have not already done so, we encourage you to contact our Support Team with your booking details so that we can review whether any compensation or refund options may be available under the rail carrier's disruption policies.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Very users friendly but few bugs needs…
Very users friendly but few bugs needs to be fixed..
Thank you
15 June 2026
Reply from Rail Europe
Hello Farhad,
Thank you for your feedback. We are pleased to hear you found our website user friendly. We also appreciate your comments regarding the issues you encountered and will share them with our team as we continue to improve the experience. We look forward to assisting you on your future journeys.
The website is user friendly and easy…
The website is user friendly and easy to navigate. I used it to make seat reservations for my group of 6. I had a little issue but was able to resolve it on my own so I was happy with the process.
19 June 2026
Reply from Rail Europe
Hello Barbara,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Dennis,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Cheryl,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Roger,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
No clear instructions about where to…
No clear instructions about where to meet the bus, confusing and missed my bus. This impacted me by paying for another train fare-expensive and train cancellations without notice!
18 June 2026
Reply from Rail Europe
Hello James,
Thank you for sharing your feedback. We are sorry to hear that you missed your bus and understand how frustrating it must have been to make alternative travel arrangements and incur additional costs as a result.
We would like to clarify that the departure location for the bus is indicated on the ticket and travel documents provided after booking. However, we understand that finding the correct departure point can sometimes be challenging, particularly in larger stations or unfamiliar locations.
While we did not have the opportunity to assist with this issue before your departure, our Support Team is available to help customers who are experiencing difficulties locating their departure point. Additionally, station information desks or carrier representatives may also be able to provide assistance at the departure location.
Regarding the replacement train tickets you purchased, as these were not booked through Rail Europe, we recommend contacting the point of sale directly. They may be able to assist you with any compensation or refund claims relating to the subsequent train cancellations, in accordance with the applicable carrier policies.
We hope this helps clarify the situation. We are sorry to hear that your journey did not go as planned and appreciate you taking the time to share your experience.
Reply from Rail Europe
Hello Denise,
Thank you for your feedback.
We understand your concern regarding the fare change you noticed after one day.
Train ticket prices are managed directly by the rail operators and can change based on demand and availability. As an authorised ticket distributor, we provide access to these fares in real time through our platform, which is directly connected to the operators’ booking systems. This means any updates or price changes made by the rail operator are automatically reflected on our website.
Hope this helps you understand how it works.
We appreciate you taking the time to share your experience.
Reply from Rail Europe
Hello Bruce,
Thank you for your feedback.
We’re glad to hear the online ticket purchase was easy and smooth for you. We appreciate you choosing Rail Europe and hope you enjoy your upcoming journey.
Bad experience
When I needed to show the ticket to the conductor you had logged me out of the app, so I could not show the QR code.
When I bought the ticket, you did not let me use a convenient payment service, I had to get my credit card out, in a busy railway station and type in the details.
I don’t expect to use your app again. 👋
18 June 2026
Reply from Rail Europe
Hello Jeremy,
Thank you for sharing your feedback.
We’re sorry to hear about the trouble you faced while accessing your ticket and during payment, especially while you were at the station.
For tickets booked on our platform, your QR code ticket is always available through your confirmation email as well as your Rail Europe account. If the app logs out or doesn’t stay active, tickets can also be quickly accessed on mobile via the email confirmation as a backup option.
In some cases, the app may log out due to session timeouts or inactivity for security reasons, which can unfortunately happen while traveling. You can simply login to your Rail Europe app again and access the ticket QR code.
Regarding payment methods, these are shown and applied based on the options available at checkout for your booking. For more information on all the payment methods we accept, you can check our guide - link below:
https://help.raileurope.com/article/41479-which-payment-options-can-i-use
Hope the above helps.
We understand this experience was frustrating, and we appreciate you taking the time to share it with us.
Booking process
18 June 2026
Reply from Rail Europe
Hello Fernando,
Thank you for your feedback.
We’re glad to hear the booking process worked smoothly for you. We appreciate you taking the time to share your experience and hope the rest of your journey goes just as well.
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