RadiatorsOnline.com Reviews 762

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 1 out of 5 stars

I ordered a radiator and heard nothing from the company. When I contacted them to find out when to expect the delivery they informed me that the supplier did not have the radiator and that they are j... See more

Rated 5 out of 5 stars

Bathroom radiator arrived well packed, on date given. Unfortunately, some damage on different areas, which looked like it was done at the factory on assembly. After a phone call and an e-mail with a... See more

Rated 5 out of 5 stars

Excellent service, fast delivery and amazing price considering we paid nearly 3 times this when we first did our bathroom. Will certainly use again!

Rated 5 out of 5 stars

Was very easy to order,came the following day on time! Good quality!ordered a smart radiator thermostat , reasonably priced too. Will definitely order again has some good products available. If yo... See more

Company details

  1. Radiator Shop

Written by the company

Business Closed


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

762 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Great after sales customer service

Bathroom radiator arrived well packed, on date given.
Unfortunately, some damage on different areas, which looked like it was done at the factory on assembly.
After a phone call and an e-mail with a few pics to show the damage, a new one was sent out, arriving two days later. New radiator in perfect condition. Great customer service. Thoroughly recommend them.

9 February 2024
Rated 5 out of 5 stars

Value for Money and Great Price

Really good service from start to finish. Website is easy to navigate, and the radiators are reasonably priced. I made a mistake with the size of the rad, so I contacted RadiatorsOnline by phone and spoke with Sarah who was lovely! She amended the order and issued a refund straight away for the price difference. Delivery was straightforward with no problems. I recommend RadiatorsOnline, and I will be purchasing from them again at some point.

25 January 2024
Rated 5 out of 5 stars

Excellent service

The radiator was dispatched quickly. I received early notification of its delivery date. It arrived well packaged and undamaged, Excellent service

3 February 2024
Rated 1 out of 5 stars

Part was delayed - then wouldn’t let me return. SCAM

Part I purchased took several weeks to arrive. By the time it arrives I had dealt with the problem as it couldn’t wait that long - then when I tried to return it they told me I was past their 14 day return policy - 14 days is less than most clothes shops!

Scam artists - be careful when dealing with these lot.

24 January 2024
Unprompted review

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