Qure Skincare Reviews 

I’m extremely impressed with the service and the product is excellent too. I sought help tonight and had the most attentive customer service I’ve ever experienced from Janica.

They were fast to help and get my problem solved

Awesome customer service! I had a leaking vial and they quickly responded to my email and sent me confirmation of a replacement!

This company is awesome!! Their customer service department has been the best ever. They were super responsive, helpful and SO nice!! They took the time to help me with my issue (it was user error lol) and even followed up with me to make sure I was good. I was super grateful for them. I’m new to using the products I got but so far I love them! I can’t wait to be more consistent with them and see results.

After I made my purchase I found out I was going to have all my teeth pulled because of a gum disease. I needed to return the micro infusion set and they were very helpful. I was pleased with their customer service.

Ordered 12 (6 for fine lines and 6 for dark spots) #QS5630486. I waited a month till my skin was optimal to do the first one and now neither me nor my husband can loosen the lid to take it off so I can expose the needles to use the serums. Have now tried several lids. Have tried to go on their chat. No one there. I’m sure the product is great but I can’t use it and have wasted several vials and needle lids in an attempt to do so. Have also used the Dermaspray by this point!

Read Reddit forums before you consider this mask. Mine broke at 18 months on the dot - exact same story as just about everyone else. Not worth spending that much money on something that breaks so so fast. Customer service was terrible.

Edited to add: They reached out to me and have sent me a new mask which I appreciate.

The service I received from Joseph M was impeccable. I haven't yet tried the products, but if they're half as good as the service I received from Joseph, I know I'll be a happy woman.

Customer service is the best! When my face mask didn’t hold a charge they gave me suggestions to try, but unfortunately it didn’t work so they quickly handled the problem and will send me a new face mask!

Fabulous products and incredible customer service. I love the micro infusion device and serum and the LED mask is amazing. I’ve got both the Dr Dennis Gross one and the MZ Skin 2.0 version and this feels more comfortable to wear. I’m excited to see the long term effects. Really impressed by the whole brand so far ❤️

They are very responsive and helpful. Also their treatment works! I’m happy with my purchase and the customer service.

I had been using my Qure red light mask for about 14 months when it completely stopped working and would not charge. I had truly liked how it was helping my skin and had recommended it to several family and friends. My initial outreach to customer service was met with stonewalling and 'sorry, we have a 12-month warranty policy'. I pressed my case, suggesting it was unacceptable for such an expensive device to have such a short life span (I had noticed many other similar experiences on a Reddit search). After several emails, a new customer service rep - Rachel - got involved and was wonderful in her efforts to help. In the end, she was able to get me a replacement, for which I am very happy and grateful.

I had a really tricky situation to deal with but Qure team absolutely amazing, helped me solve the problem promptly and efficiently. I couldn’t ask for more! Wish every company is able to provide the same customer service Qure is providing. Thank you for being so patient and helpful, very happy customer here and will definitely recommend to all my friends and family! Thank you Qure Skincare 🙏❤️

Any questions have been quickly answered with clear instructions.

Actually what made this experience great is the customer service when there was a problem with my delivery due to an incorrect address on my package. They were very responsive and worked with me in a timely fashion to repair the error and get me my product. They were kind, respectful and friendly.
As far as the product goes, I haven't used it that long but so far after a few weeks I believe my skin is brighter, smoother and more vibrant. So far, I love this company for many reasons.

I have purchased FADE & FIRM BANDLE and added 1-3 business days for shipping on May 24, 2026. I have never received it up until now June 3, 2026.

Contacted customer service for the status of my orders several times and replied to me with delays shipping due stocks. I have been patiently waiting for my products to arrive since this isn’t cheap as well. Up until now I have not receive any updates regarding the tracking number and the actual date of delivery. Can this be taking care of ASAP!!! or refund!

I wanted to say thank you to Nimfa at customer care for answering my query straight away and for being very efficient and friendly. Thank you!

Nick was very helpful and solved my problem

I really like the products I have purchased thus far. Good quality, great information and instructions for use of products. Previous shipping was very fast and smooth. Recently ordered a bundle with LED equipment and microneedling system on May 18, 2026. After 3 days received response when I inquired about shipping and tracking info. Received short reply there was a warehouse issue. That’s it. On June 1,2026 contacted Qure via Chat regarding shipping delay/no receipt of product/ no recent update. After a small chat delay I was told that the LED equipment was delayed and would arrive at their warehouse by June 8. Disappointed in delivery delay but this is the nature of shipping these days. It would be helpful if there was more current updates communicated by customer service on product availability (or unavailability). Look forward to receiving products.JH