Qure SkincareReviews 

First package (6 month supply microneedling) arrived June 13 with 7 leaking serum vials. Contacted customer service and sent photos of the damaged vials as requested. Received an email on June 17 stating that a replacement (3 month supply) was being sent and tracking info would be provided once it was shipped. Still no tracking info after 6 days. Contacted customer service again and was told the order was “sent to the warehouse” but not yet shipped. Now waiting for a follow up call or email “within a day or two” to provide information on the status of my replacement order.
Unable to review the product at this time as I will not use product that wasn’t properly sealed.

Jerald was great in helping me replace the vial that leaked during shipping! This is my first time purchasing Qure and interacting with their customer service team. Everything went smooth, and Jerald was helpful from start to finish!

The mask and the Décolletage System came before the expected time, I couldn't use it for the first 2 weeks because of a treatment I was going through, wgen I started to use it I couldn't make the Décolletage part to function, I was a little disappointed, however I syarted the return/ replacement process and Qure' team help me right away to fix the problem so I can enjoy my product, is very easy to use.
I have only been using it for a couple,of weeks now, i will review again after 12 months.
Thank you for such a great product and helpful team.

It's quick & mostly painless, some describe a velcro, I think it's a little "spicier" than that, but it goes away quickly. I had professional MN last year it didn't last long and was very pricy. What I have spent on Qure for 6 months was what I paid for a single tx. I notices a slight improvement after the 3rd tx, after my 5th tx A coworker just asked if I'd lost weight or changed my diet because my face looks slimmer (I haven't) and my daughter said I look younger. The lines are less I feel more confident, wish I could post pictures.

I had a wonderful experience with Qure Skincare's customer support. I was assisted by Hydee L., who was incredibly helpful, polite, and professional throughout the process. She resolved my concern quickly, processed a full refund for my order, and clearly explained the timeline and details. Exceptional customer service like this is rare, and I highly appreciate her support!

Their customer service is fantastic. They genuinely strive to help you resolve issues, and while it might take a day or two to respond, they’re always quick to share good news.

The mask itself is okay, but it’s quite expensive and only lasts a couple of years. Mine, for example, never travelled with me and was handled with great care, yet it still stopped working.

Customer service on top! I was served by Rachel on whatsapp and she was so kind and helpful, I felt really appreciated.

I have used, and gifted, the micro infusion facial system and have found the products to be high quality and simple to use with easy access to instructions and support. There was an email glitch which I questioned and their response was timely and addressed my concerns completely. My experience is that Qure values their customers, the products are high quality and they go the extra mile to assure your satisfaction.

The team at Qure is so helpful and really go above and beyond to make their customers happy.

My experience was a positive one. Fast replies to my emails and a fairly easy return process when I inadvertently placed a double order. My refund was fast. Overall a very good experience!

I had many questions regarding my Qure Skincare order. I was on a CHAT with representative “ Jerald “ who was extremely informative and answered all my questions. Jane

I ordered the micro skin system may 22 2026, to this date June 14 2026 I still have not received it ! Customer service said it won’t ship out till June 24 , very disappointed. Thinking about getting a refund and going with another company - would have loved to try this product because of the reviews - but ……

I received this item on 6-13-26
And I decided not to use it product, So I went back on the website to download the return label, and All I got was a bunch of reasons why I should not return the Item giving me a hard time, so I finally got my return label and with that I also was told that I would be paying for the handling fee, the shipping fee and the restocking fee. So I will not be getting my full refund of 100% as promised in there ads. And remember I just got the package haven't even opened the product and I'm already losing about $ 50.00.
DONT EVEN PURCHASE IT IF YOU THINK YOU ARE NOT GOING TO USE IT.
MARIA

Great experience. Had a concern and they handled it professionally, promptly and positively. I was extremely satisfied. Great customer service.

Great customer service and especially great microneedling wrinkles and dark spots. Will continue buying and hopefully I will be able to get and try other products

Rachel from costumer service helped me super fast and really kindly.
Package arrive with leaks.
Product I still don't know.

DO NOT buy from this company. I ordered the LED mask bundle and NEVER received the mask. The company promised to make it right, sent a second tracking number and a week later I received water filters - AGAIN no mask. They tried to offer a third time and I said I wanted a refund. It is now seven days later and five requests in and they still have not responded or confirmed refund. I will be disputing with my credit card company. AVOID

It’s been a great experience from beginning to end. Would recommend to anyone

Excellent customer service! I had an issue with needle head on the first treatment and a few days later, decided to email about it. I received a prompt, detailed reply, followed by several more emails to ensure the issue was resolved to my satisfaction. I also REALLY appreciated the personal replies from a real person - not AI generated. This is how you earn and keep business. Well done!