Quick Man and Van Reviews 792

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful attitude, often highlighting their care in handling belongings. Many found the service to be reliable, efficient, and stress-free, with drivers frequently arriving on time and providing excellent assistance with loading and unloading. The booking process is also often described as easy and straightforward, with transparent pricing. However, some people were dissatisfied with the delivery service, citing issues like drivers not showing up, arriving late, or leaving early. A few other people also felt that the booking process could be unreliable, with last-minute cancellations or changes to the agreed-upon times. Additionally, some customers mentioned concerns about pricing, specifically regarding unexpected charges or feeling that the refund offered for service failures was inadequate.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the drivers for being professional,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers praise drivers for being on time,... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers report that booking online is fast, easy,... See more

Price

People report ambiguous experiences with price. Many customers found the prices to be reasonable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a few days before our move, so was disappointed that the driver we chose accepted the job, but couldn't do it due to technical difficulties (not his fault, so totally understandable!).... See more

Rated 5 out of 5 stars

I had a fantastic experience with Andrei’s man and van service. He arrived right on time, was extremely polite and humble, and helped us with both loading and unloading, making the whole move stress-f... See more

Rated 5 out of 5 stars

Today Abdul and his friend helped us to move our house. Both of them were very professional and very very careful in handling stuff. They finished their work with perfectness and has helped us immense... See more

Rated 5 out of 5 stars

The process of booking a driver was simple, instead of having writing an inventory, like many other man and van websites, you can just hire the van and man that you want by the hour. Extremely cost ef... See more


Company details

  1. Shipping Company
  2. Courier Service

Information provided by various external sources

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to get a quote off van sizes …

Easy to get a quote off van sizes and prices available for my chosen date and time. Original man had trouble on the day but I received an email telling me this and that a replacement had been sorted and would arrive at my chosen time and place, which he did. The man was friendly and nice. Very helpful, day went smooth. Thank you

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Siva

Siva was fantastic. He arrived perfectly on time, had everything we needed to do the move, had a large & clean van, and he was friendly, experienced, and professional.
And he's cheaper than many of his competitors!
I've sinced engaged him again to help me with another move, and he was as brilliant the second time as he was the first.
I would totally recommend Siva for all your moves, he's awesome.

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Last minute cancellation

Booked a van and two movers on 23rd Jan for 12pm today. They cancelled at 11am. No drivers in the area so the move was cancelled. No apology, no offer to reorganise for another day, no help at all.

9 February 2025
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

Dear Darren,

We're truly sorry to hear about your dissatisfaction and appreciate your feedback. We want to clarify that the cancellation was due to the van experiencing an unexpected breakdown, which our driver attempted to resolve unsuccessfully. Despite our efforts to find a suitable alternative in time for your move, none was available at the crucial moment. Upon your request, we proceeded with the cancellation. Additionally, our operator did apologize for the breakdown and the inconvenience it caused at the time of your call.

Furthermore, we included a sincere apology in the email confirming your full refund. We understand the significant inconvenience this caused, and we are continuously working to improve our services to prevent such occurrences in the future. We hope to have the opportunity to better serve you in the future.

Rated 1 out of 5 stars

Pay extra and go local. Avoid at all costs

Avoid at all costs

I booked a few days in advance and recieved a confirmation of my driver. Called him to confirm few days before and he confirmed. On the day he never turned up and wouldn't answer my calls. Called customer service they were unaware. Called 4 times and they say oh his van isn't working and I can cancel. They could not guarantee me a replacement driver at all and said they would call me back. Instead i had to call them back. Avoid these lot at all costs. When you speak to them you will understand. They are not worthy of a star . They lack simple acumen and don't take into consideration everyone's circumstances instead decide to refund you. No compensation . Because of them I had to fork out more as needed to move on the day of booking.

19 January 2025
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

We sincerely apologize for the inconvenience caused on the day of your booking. While we understand your frustration, we’d like to clarify that we did offer a replacement driver later that day, but this was not suitable for your schedule. The van breakdown was an unforeseen issue beyond our control, and we promptly issued a full refund as we could not meet your timing requirements. We regret the impact this had on your plans and will continue working to improve our processes to better accommodate unexpected situations in the future.

Rated 5 out of 5 stars

I would like to thank Chirag Dalal for…

I would like to thank Chirag Dalal for his exceptional help on 23/12 this year, he took over the move at the last minute and came through like a true professional. Nothing was too much trouble and he kept to my schedule so well. Thank you Chirag I really am pleased with your help.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Adam Gutteridge helped us move our belongings out of storage and he was fantastic. Unfortunately due to the council messing me about I had to change the date and times but he was so accommodating. I would definitely recommend this firm and definitely Adam

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Have had nightmares with man with a van companies in the past. This was perfect. Syed was great and helped me load and unload the van.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Adil was an exceptional driver and an…

Adil was an exceptional driver and an absolute pleasure to work with. He was incredibly efficient, helping us quickly load and unload all our items without wasting a single minute. His polite and friendly demeanor made the entire experience smooth and stress-free. Adil’s professionalism and willingness to assist went above and beyond our expectations. We truly appreciate his excellent service and highly recommend him!

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Bilal Driver

Bilal was very helpful, friendly and professional. He helped me for the moving on 6/11/2024. He arrived on time and everything was stress-free and smooth. Thank you again my friend.

6 November 2024
Unprompted review

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