Quick Man and Van Reviews 792

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful attitude, often highlighting their care in handling belongings. Many found the service to be reliable, efficient, and stress-free, with drivers frequently arriving on time and providing excellent assistance with loading and unloading. The booking process is also often described as easy and straightforward, with transparent pricing. However, some people were dissatisfied with the delivery service, citing issues like drivers not showing up, arriving late, or leaving early. A few other people also felt that the booking process could be unreliable, with last-minute cancellations or changes to the agreed-upon times. Additionally, some customers mentioned concerns about pricing, specifically regarding unexpected charges or feeling that the refund offered for service failures was inadequate.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the drivers for being professional,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers praise drivers for being on time,... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers report that booking online is fast, easy,... See more

Price

People report ambiguous experiences with price. Many customers found the prices to be reasonable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a few days before our move, so was disappointed that the driver we chose accepted the job, but couldn't do it due to technical difficulties (not his fault, so totally understandable!).... See more

Rated 5 out of 5 stars

I had a fantastic experience with Andrei’s man and van service. He arrived right on time, was extremely polite and humble, and helped us with both loading and unloading, making the whole move stress-f... See more

Rated 5 out of 5 stars

Today Abdul and his friend helped us to move our house. Both of them were very professional and very very careful in handling stuff. They finished their work with perfectness and has helped us immense... See more

Rated 5 out of 5 stars

The process of booking a driver was simple, instead of having writing an inventory, like many other man and van websites, you can just hire the van and man that you want by the hour. Extremely cost ef... See more


Company details

  1. Shipping Company
  2. Courier Service

Information provided by various external sources

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

last minute requirement & really easy to arrange

I needed a van and man last minute for just an hour- I’m not local so couldn’t ask for local recommendations, but came across quick man & van via google search & it was really easy to find a match. The driver profiles and reviews are really good to help decide & recognise the driver on arrival! The payment is made via the platform or you can pay cash to the driver so it’s really easy to use the service. My driver Frank was great! Thankyou!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Once again quick man and van took the…

Once again quick man and van took the stress out of moving . I cannot recommend this service highly enough . Their drivers are 100% professional and they have only the job and the business best interests at heart. Top class again.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Top-Class service

Highly recommend. Recieved top-class service going above and beyond. So respectful and polite. Moving day can be stressful but they took that all away with their confidence and reassurance. Took control and didn't require any assistance. My belongings felt so safe with them, well looked after and respectful of belongings and homes and provided really large van with all necessary equipment keeping our stuff safe. Great communication throughout and made the whole process of moving smooth and managed really taking away anxiety. You don't get service like this from most expensive company's. So easy to book with all information needed. I am beyond impressed would recommend to anyone.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Driver turned up early, van was up to expectations and the driver was very efficient at loading our belongings and moving to our new destination

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Booking was simple, a range of drivers to suit your needs, I’m so glad I chose Mariya Jegarupan Bernard. He arrived on time, perfect van for the job, well kept & clean inside & out. It was a boiling hot day with a long 400 mile round trip ahead, loaded & unloaded quickly, calmly & carefully, being respectful of my belongings and home at all times. He was extremely polite, a lovely young man. 5 gold stars is not enough for my experience he was an absolute diamond!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

The Abdulrahman was courteous and…

The Abdulrahman was courteous and helpful so we got the work done quickly. Everything was packed up, moved and unpacked in a couple of hours, quicker than I expected, there were no accidents, breakages or other problems. The driver is clearly experienced and did an excellent job.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the driver was on time, even when it was bank holiday! He was helpful, communicative and adjusting.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

The driver was totally awesome

The driver was totally awesome . He communicated relevant information before the job . He arrived spot on time. He worked tirelessly to load the things into his van, asking if there were items of fragility before he started. His van was fully equipped and spotlessly clean. He drove with tremendous care and attention to road conditions . His conversation was fascinating and he unloaded exactly as I asked , and the whole job was concluded an hour less than I booked . There was not a single problem from booking to hand shake to say thank you, and goodbye . This firm and this driver are THE best.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Better try another company

I had a horrendous experience with a driver who was 7 hrs late.
After raising the concern directly to the website I was directed to the terms and conditions, which appear to be written to protect the drivers and leave people who want to move house vulnerable to delays and unprofessionalism. It should be noted that the website agreed to a part compensation but considering all the events this felt like one sided and failing to acknowledge any aspect of the driver's behavior.
I know I will definitely not be booking any van from this website again.

31 March 2025
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

The driver was delayed by 7 hours due to unforeseen circumstances. You were kept informed throughout the day, and the driver even offered to cancel or reschedule the job. Despite the delay, you insisted that the job be completed. At no point during that discussion did you mention that you would later request a refund — which is unfair and dishonest. Further more you didn't contacted our office to find a solution (which could be less than 7 hours).

Your refund demand was completely unrealistic: you requested 50% of the job's cost plus an additional 25% to compensate for an appointment you claim to have missed — one that might have generated income only if you had actually worked for it. We're not in a position to compensate you for hypothetical earnings or lost opportunities.

Despite this, we still offered you a generous compensation, even though you were partly responsible for the situation - especially since you failed to contact our main office on the day of the move, only reaching out days later to request a refund.

Under these circumstances, the compensation you received was more than fair.

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