Purple Turtle Co Reviews 

183
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company, consistently expressing high satisfaction with their overall purchases. Customers frequently praise the beautiful gift packaging, excellent product quality, and the sustainable, eco-friendly nature of these unique items. Many consumers also highlight how fun and engaging the creative hobby kits are for family activities, holiday celebrations, and special occasions. However, some people mentioned minor setbacks during their journey, such as website ordering difficulties, unexpected plastic materials, or receiving damaged items. Fortunately, customer support representatives were frequently described as extremely helpful and responsive in resolving these specific product issues quickly and effectively.

What people talk about most

Product

Consumers express deep satisfaction with the product, frequently highlighting the great quality, beautiful... See more

Order

Reviewers highlight high satisfaction regarding the order process, noting that ordering online is easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a lovely propagator in the summer. Husband really enjoyed taking and experimenting with cuttings. Sadly, he accidentally broke one of the vases. I contacted company and was delighted to able to... See more

Rated 5 out of 5 stars

Received a propagation station as a birthday gift. Packaging was so cute and I can’t wait to start using. Also love that everything is planet friendly. Would definitely purchase additional products or... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my propagator. Went together very quickly and easily and is even sturdier than it looks. So glad to replace my old pint glass on the window ledge, this is much prettier!

Company replied

Rated 5 out of 5 stars

Saw the stand at Westfield Stratford, I asked out their products and was impressed, they are passionate in sustainability. I was given a card to view more online as I was on my lunch break. I ordere... See more


Company details

  1. Gift Shop

Written by the company

Discover the perfect planet-friendly gift, delivered gift box ready to your door. Enjoy fully tracked next-day delivery. We also donate to ocean plastic recovery charities with every order and invest in creating educational content to raise awareness for environmental protection. We are a family-run business based in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(183)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lovely

Was bought as a present for my partner-arrived promptly in one piece! I know she’ll get lots of cuttings and new plants out of it

14 September 2023
Rated 5 out of 5 stars

Great for a gift

Ideal for a gift for someone, nicely packaged, I selected the luxury gift cards which give another added touch.

18 June 2023
Rated 5 out of 5 stars

A great company

A great company. Easy ordering. Quick delivery. I have now bought 2 of the “grow your own herbs” with the lovely glass jars. Both recipients were so happy with their gifts. Packaging is eco friendly and wrapped with love
Great prices too.

13 June 2023
Rated 5 out of 5 stars

Good service

I wanted some eco friendly garden labels. These arrived beautifully wrapped in reusable packaging.

30 March 2023
Rated 2 out of 5 stars

Greenwashing

Beautiful packaging, but seems like a total greenwashing to me since the original product can be easily found on aliexpress for 2 pounds, mass produced and sourced from a third world country as opposed to actually being handmade, covered in packaging that promotes being very eco friendly... we can only guess what kind of original packaging it comes in from the factory in china or indonesia just to be repacked in this beautiful way 😣 let alone who has made it and how ethical it is considering that its only 2 quid on aliexpress and probably even cheaper through a wholesaler.... beautiful product b it i dont rate greenwashing

11 February 2023
Unprompted review
Purple Turtle Co logo

Reply from Purple Turtle Co

Hi Liza,

Thanks for the feedback, hopefully this reply will provide some insights into why we are completely different from a standard wholesaler such as Aliexpress, and why the term Greenwashing is something that we agree is a huge problem but is far away from what we stand for.

Firstly, we pride ourselves on only offering products that meet our high level of sustainability across our supply chain, and consistently benchmark ourselves against the leading retailers in this space. We work with a combination of both UK and international suppliers, and we have strict rules with who we work with and the standards we expect our suppliers to adhere to. All the suppliers we work with in our network are 100% plastic-free, this includes both the product and the packing used during transit. For all our packaging we only use UK based suppliers, and for all our international partners we have developed shipping practices which mean our carbon footprint is the lowest it can be, is plastic-free and zero-waste goes to landfill.

We spend a lot of time sourcing and maintaining our supplier relationships, with sustainable practices for incoming materials, and for recycling and reusing all our waste. Even when it comes to small things such as tape used on shipping boxes, we only work with suppliers who use FSC certified paper tape. When international suppliers are used, we only use a combination of vessels and trains as they are the most efficient methods of transport for keeping a low carbon footprint internationally.

Far beyond the product itself, behind the scenes we invest a lot of our profits into projects including creating our own educational content and news across our digital platforms, which you'll see are kept solely for educational content only. We also contribute to tree planting and ocean cleaning projects, and constantly support social project fundraisers in the UK too.

We understand at a glance it can sometimes look questionable if you find similar looking products online from less reputable vendors, but we are proud to say there is a lot more work that goes into the end product of a Purple Turtle Co gift than just what it looks like. You can most probably find similar products to what we sell through international wholesalers, but with confidence, the level of waste and carbon footprint from our practices are far cleaner than the alternatives of buying from a wholesaler, who generally will ship by unsustainable transport methods and in unsustainable packaging.

We are always looking for new ways to become more sustainable and by no means the best in the world when it comes to online retail, however our whole existence as an organisation is built around our values, and we continue to stand by this. Our goal is to provide people with gifts which are as environmentally friendly as possible, but also reasonably affordable so people from all different socio-economic backgrounds have the opportunity to opt-in to shopping sustainability, rather than it being a luxury that only those wealthy enough can afford.

Thanks again for your feedback and we hope this gives you some confidence on how we operate and what we stand for.

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