Purple Turtle Co Reviews 

183
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company, consistently expressing high satisfaction with their overall purchases. Customers frequently praise the beautiful gift packaging, excellent product quality, and the sustainable, eco-friendly nature of these unique items. Many consumers also highlight how fun and engaging the creative hobby kits are for family activities, holiday celebrations, and special occasions. However, some people mentioned minor setbacks during their journey, such as website ordering difficulties, unexpected plastic materials, or receiving damaged items. Fortunately, customer support representatives were frequently described as extremely helpful and responsive in resolving these specific product issues quickly and effectively.

What people talk about most

Product

Consumers express deep satisfaction with the product, frequently highlighting the great quality, beautiful... See more

Order

Reviewers highlight high satisfaction regarding the order process, noting that ordering online is easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a lovely propagator in the summer. Husband really enjoyed taking and experimenting with cuttings. Sadly, he accidentally broke one of the vases. I contacted company and was delighted to able to... See more

Rated 5 out of 5 stars

Received a propagation station as a birthday gift. Packaging was so cute and I can’t wait to start using. Also love that everything is planet friendly. Would definitely purchase additional products or... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my propagator. Went together very quickly and easily and is even sturdier than it looks. So glad to replace my old pint glass on the window ledge, this is much prettier!

Company replied

Rated 5 out of 5 stars

Saw the stand at Westfield Stratford, I asked out their products and was impressed, they are passionate in sustainability. I was given a card to view more online as I was on my lunch break. I ordere... See more


Company details

  1. Gift Shop

Written by the company

Discover the perfect planet-friendly gift, delivered gift box ready to your door. Enjoy fully tracked next-day delivery. We also donate to ocean plastic recovery charities with every order and invest in creating educational content to raise awareness for environmental protection. We are a family-run business based in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(183)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought it as a gift

I bought it as a gift, and it came so beautifully (and sustainably) packaged I didn't feel the need to wrap it, so extra green points right there! Form and function beautifully balanced - my friend loves it.

3 April 2024
Rated 5 out of 5 stars

Amazing eco plant propagation gift!

Amazing eco plant propagation gift!
Jason went above and beyond to help me decide for the best eco gift for my sister!
Very quick response during weekend and super helpful and fast with delivery!
Lovely gift, packaging and card!
My sister loved it!
Thanks a million!!!

6 February 2024
Rated 5 out of 5 stars

a lovely little propagation station

I ordered a lovely little propagation station. It arrived promptly and was beautifully wrapped and presented with a beautiful card (an optional extra - and well worth it).
All the items were well-wrapped and secure. Unfortunately, one of the glass vases happened to be broken but Purple Turtle were amazing and responded quickly to my email even on a Sunday! Amazing customer service.
The products are well made and good looking. I'll definitely buy from then again 😁

3 February 2024
Rated 3 out of 5 stars

Build quality isn’t great

Build quality isn’t great, item wobbles when on flat surface.

30 January 2024
Purple Turtle Co logo

Reply from Purple Turtle Co

Hi Alastair,

Thanks for leave the review and sorry to hear the quality of your gift set was not up to standards. This is very disappointing to hear and far from our high standards.

Although we do conduct quality control by hand on every order before sending them out, sometimes things can slip through the net or get damaged during transit. If you would be so kind to send us an email, we’ll be happy to investigate this for you and get a replacement dispatched free of charge tomorrow.

We look forward to hearing from you soon so we can get this resolved!

Rated 5 out of 5 stars

Unique propagation sets with brilliant customer service

Recently found this company while I was looking for a present for a close friend, who LOVES plants and being as kind to the environment as we can. I was sooo impressed with all on offer and loved the look of the propagation sets. The company's ethos is very eco friendly and customer service second to none. Speedy delivery, too. I will definitely be using again and needless to say, the recipient was over the moon with her gift! Thank you!

29 December 2023
Rated 5 out of 5 stars

Excellent product

Excellent service. Package arrived promptly.
Beautifully package. It’s been bought as a gift but very tempted to keep it myself

4 December 2023
Rated 5 out of 5 stars

Great care taken in product

Website very clear and easy to use. I ordered a gift for my friend and when it arrived it looked packaged with great care, very professional. I cannot wait to see the oriduct once opened.

9 November 2023
Rated 5 out of 5 stars

Service was amazing

I accidentally purchased the gift wrap three times and a sales rep said mailed me to let me know they had refunded it immediately. Great service! My friend loved his birthday present! Wrapped beautifully and really secure.

27 September 2023
Rated 5 out of 5 stars

Great service and lovely product

Really easy to order and the package looked fantastic when it arrived. The propogation set was lovely and my sister, who it was a present for, was really pleased. We had a small issue with one of the vases being broken in the post but Purple Turtle immediately agreed to replace it (and, in fact, to send two in case the same thing should happen again!). Really like all the effort put into using sustainable materials too.

28 September 2023

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