Purplebricks Mortgages Reviews 556

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and helpfulness, making complex processes much easier to understand. The service provided is frequently described as excellent, with many appreciating the clear communication and quick response times to their queries. Reviewers often felt well-supported and reassured throughout their journey, noting that the team went above and beyond to ensure a smooth and stress-free experience. However, some customers also noted occasional delays in responses and felt there could have been more proactive follow-ups on certain tasks.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, efficient, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting that staff were... See more

User experience

Clients share positive opinions on user experience, describing the overall process as painless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Hayley at Purple Bricks was just fantastic in supporting us with our first mortgage. She was so patient and we really felt like we weren't alone through the process. Hayley explained everything in sim... See more

Company replied

Rated 5 out of 5 stars

Lisa was really supportive during the whole process. She made sure I understood all of my options and took the time to thoroughly explain everything. She kept me updated at every stage and was always... See more

Company replied


Company details

  1. Mortgage Broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    556 reviews

    5-star
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    1-star

    No history of asking for reviews

    This company hasn't invited their customers, so reviews may not be representative

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    Rated 5 out of 5 stars

    Shoutout to Hayley Newton

    Hayley went over and beyond what was expected! Hayley was always so polite and an absolute pleasure - even when I was late with files she handled it in a calm and professional way.

    She walked me through the mortgage process at a very easy to understand level, without being condescending.

    I couldn’t be happier with her work.

    1 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate you mentioning the clear explanations and calm, professional support you received. Thank you for sharing your feedback.

    Rated 5 out of 5 stars

    Really knowledgeable which saved us money

    Were able to get us a great rate on the mortgage for our new house and port our current mortgage to the new property which another broker told us wasn't possible.

    Kept in regular contact and were easy to deal with. Great service.

    21 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy we secured a great rate for your new home and facilitated your mortgage porting. We appreciate you mentioning our regular contact and ease of service. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Professional

    Professional. Speedy response and I was kept well informed.

    1 September 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a positive experience with our prompt service. Thank you for your feedback!

    Rated 5 out of 5 stars

    Very brilliant team

    Very brilliant team. They held our hands through out the Mortgage process including advises on insurance.

    They also responded promptly to queries and were very professional. I highly recommend this great team.

    29 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our team supported you through the mortgage process and provided professional, prompt responses. We appreciate your recommendation!

    Rated 5 out of 5 stars

    Remortgaging

    Rachel and Jasmine were really helpful and communicative throughout the whole process

    29 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team members helpful and communicative. Thank you for your positive feedback; we appreciate it!

    Rated 5 out of 5 stars

    Rachael has been really helpful…

    Rachael has been really helpful throughout my remortgage process. It was all well explained and they informed me very well in the whole process. It all went smooth with the help of Rachael and Jasamin

    28 August 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the remortgage process was well explained and smooth. We appreciate your positive feedback and are so glad you felt well-informed throughout!

    Rated 5 out of 5 stars

    From the start they have been extremely…

    From the start they have been extremely helpful throughout i was lost were to start and they helped massively. Wirh every aspect Rachael fox has been fantastic all ways friendly and did have issues finding what was best for me but she went the extra witch i will all ways be thankful for all in all 10/10

    4 July 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team helpful and supportive! We appreciate your kind words and are so glad that you had a positive experience. Thank you for the excellent rating!

    Rated 5 out of 5 stars

    Super Experience

    Super Experience! I was kept abreast of all changes that could affect my mortgage payments. they were professional and patient and it was all for FREE!!!

    16 July 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a super experience! We appreciate your highlighting our professional and patient approach in keeping you informed about potential mortgage payment changes.

    Rated 5 out of 5 stars

    Made the process as easy as possible

    Lisa and daisy have been wonderful all the way through, keeping me updated, explaining things in terms I understand. Would recommend purple bricks to anyone.

    27 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a positive experience. It's great that you felt well-informed and understood the process. Thank you for recommending our services!

    Rated 5 out of 5 stars

    I can't rate this highly enough

    I can't rate this highly enough, out all the costs, admin and stress.

    In summary walked me through everything kept me informed helped chasing up my solicitors when they were dragging their feet.

    To have got the same interest direct for the lender would have incurred a £900 fee so well worth the £295

    13 August 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our support and guidance were valuable to you, especially when navigating administrative tasks and communication with solicitors. We appreciate you sharing your positive experience and are glad we could help you save money.

    Rated 5 out of 5 stars

    Recommand

    They've been really professional had helpful in our mortgage application. Will definitely work with Purplebricks Mortgages.

    7 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our team was professional and helpful during your mortgage application. We appreciate your feedback and look forward to working with you again!

    Rated 5 out of 5 stars

    Carl was very helpful and professional

    Carl was brilliant. He explained the process and how current events might affect the interest rates and kept me upto date monthly. I can't fault the service provided, excellent customer service.

    10 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad the service met your expectations. Thank you for your feedback.

    Rated 5 out of 5 stars

    Very helpful and informative

    This is the 2nd time we have used David from Purple Bricks who has always been very helpful and informative. They contact you in plenty of time before your current mortgage rate expires.
    Would definitely recommend!

    1 August 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you've found our services helpful and informative for the second time! It's great to know that we contacted you in good time. Thank you for your recommendation!

    Rated 4 out of 5 stars

    Recommended!

    Really clear throughout. Could sometimes take a while to respond and could have been a bit more proactive but generally once they had tasks to do they got them done really quickly and were thorough. They were really helpful throughout while also reasonably priced and also helped with things like insurance.

    31 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We appreciate your feedback! We're happy to hear that you found our service clear, thorough, and helpful, especially with insurance matters. We'll work on improving our response times and being more proactive in the future. Thank you for your review.

    Rated 5 out of 5 stars

    Great

    They are always available to talk to whenever I have questions. They made everything easy.

    31 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that we were available to assist you and made the process easy. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Good experience

    My general experience was satisfactory with good support from my case worker.

    18 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that your experience was satisfactory, and we appreciate your recognition of our support. Thank you!

    Rated 5 out of 5 stars

    Made our difficult arrangement a lot…

    Made our difficult arrangement a lot easier. Thanks

    30 April 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that we made things easier for you. Thank you for your positive feedback; we appreciate it greatly.

    Rated 5 out of 5 stars

    Straightforward and stress-free

    Straightforward and stress-free

    Tom who took us through our mortgage options put everything into easy terms with clear explanations of each step of the process and Chavvi who was our case manager had regular check ins and was chasing up on any issues that we had throughout the house buying process

    21 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage options were presented clearly and the process was stress-free. We appreciate your positive feedback regarding the regular check-ins and proactive issue resolution during your house buying journey.

    Rated 5 out of 5 stars

    Tiffany create flexible solutions with…

    Tiffany create flexible solutions with everything going against us here. Really great service and caring approach.

    4 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our flexible solutions and caring approach helped you navigate challenges. Thank you for your positive feedback and recognition.

    Rated 5 out of 5 stars

    It was an amazing journey with Purple…

    It was an amazing journey with Purple Bricks. They are greatly helpful and supportive all through the process. Thank you Sophie and Rachel.
    God bless!

    25 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that we could be helpful and supportive during the process.

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