Purplebricks Mortgages Reviews 541

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and supportive approach, making complex processes much easier to understand. The service is frequently described as excellent, with many highlighting the efficiency and ease of their overall experience, often exceeding expectations. People particularly appreciate the outstanding customer service, characterized by quick response times and clear communication, which contributes to a smooth and stress-free journey. However, some customers occasionally noted that response times could sometimes be slow, and a few felt that the company could have been more proactive in chasing up tasks.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the efficiency and support received. Many... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and informative... See more

User experience

Customers consistently report positive experiences with the user experience. Many reviewers highlight how the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley Newton and her team have gone above and beyond to secure our best interests, and we’ve felt supported every step of the way. They have been there for every question, always ready to help,... See more

Company replied

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Hayley at Purple Bricks was just fantastic in supporting us with our first mortgage. She was so patient and we really felt like we weren't alone through the process. Hayley explained everything in sim... See more

Company replied


Company details

  1. Mortgage Broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    541 reviews

    5-star
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    1-star

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    Rated 5 out of 5 stars

    From the beginning I was nervous and…

    From the beginning I was nervous and unsure about how to pursue a mortgage but after just a few conversations with ashley scott I was made to feel welcomed and listened to with any concerns I had so it has made my whole professional experience with purple bricks calm and enjoyable and then when I spoke to her case manager emily eason it was the same situation so I would highly recommend using purple bricks if anyone is concerned

    11 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you felt welcomed and listened to. It's great to know that your experience was calm and enjoyable. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Great service has been provided to me…

    Great service has been provided to me as a first time buyer. Guided me step by step . Thank you Emil and Ashley all for your help and hard work

    21 April 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that your first-time buying experience was great. We're glad that we could guide you step by step. Thank you for your positive feedback and recognition of our hard work.

    Rated 5 out of 5 stars

    10 Stars out of 5 !!! Best experience ever!

    Hayley Newton and her team have gone above and beyond to secure our best interests, and we’ve felt supported every step of the way.

    They have been there for every question, always ready to help, and it’s made such a difference. Their hard work has brought us one step closer to buying our first home, and we’ll always remember them being the positive part you’ve played in our journey.

    We really appreciate all their effort and kindness. Thank you again for being amazing.

    16 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're so happy to hear that our support made such a difference during this important time. We appreciate you acknowledging our team's dedication to helping you on your journey to buying your first home. Thank you for your kind words.

    Rated 5 out of 5 stars

    I had fantastic experiences with my…

    I had fantastic experiences with my advisor, Lisa, and my case manager, Rachel on two occasions. I highly recommend this service. They were incredibly supportive, always available to assist me, and they really simplified the process, making it much clearer for me.

    17 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such positive experiences and found our team supportive. We appreciate your recommendation and are glad we simplified the process for you. Thank you!

    Rated 5 out of 5 stars

    Wonderful services received

    My partner and I received very good professional guidance. We asked whenever we were not clear and feedback was given to us in good time.

    1 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you received professional guidance and timely feedback. Thank you for sharing your experience with us; we appreciate it greatly.

    Rated 5 out of 5 stars

    Clair Brown from mortgage team was excellent

    Clair Brown from the mortgage team was excellent. Clear with what the options were available to us and gave sound advise but not pushy down a particular route.

    10 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! It's great to know the advice offered met your needs and expectations. Thank you for your feedback.

    Rated 5 out of 5 stars

    Greg was amazing

    Greg was amazing, he gave us a detailed answer to any questions we had and simplified the full process for us… couldn’t recommend he enough!!!

    9 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! It's great to know that the detailed answers and simplified process were helpful. Thank you for the recommendation!

    Rated 5 out of 5 stars

    Mortgage service was excellent from…

    Mortgage service was excellent from Archie and his team. Archie always responded immediately and advised all my queries. Highly recommended.

    8 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage service was excellent and that all queries were addressed promptly. We appreciate the recommendation and your feedback.

    Rated 5 out of 5 stars

    Brilliant customer service

    Brilliant customer service and always made themselves available. Mark guided us through every step, ensuring we understood everything which was really helpful. Highly recommend.

    8 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our customer service met your needs. We appreciate that Mark's guidance was helpful and that you felt supported throughout the process. Thanks for the recommendation!

    Rated 5 out of 5 stars

    Outstanding Service from Start to Finish

    I can’t recommend Nigel highly enough!

    From start to finish, he made the whole mortgage process feel so much easier and far less stressful than I expected. He was always just an email or phone call away, and no question ever felt too small or silly—he took the time to explain everything clearly and made sure I felt confident every step of the way.

    Nigel was incredibly proactive, regularly chasing things up and keeping me fully informed throughout the process, which I really appreciated. It made a huge difference knowing everything was being handled so efficiently.

    I’d also like to say a big thank you to Paul, who played a part in my journey as well. He was just as friendly and professional, and like Nigel, was always only an email away and happy to help with anything—no matter how small or what I thought might sound like a silly question.

    Thank you both again for all your hard work and support—I’m very grateful

    1 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process was easier and less stressful than you anticipated. We appreciate your kind words and are so glad that you felt supported and informed every step of the way. It's great to know that our team's proactive approach and clear communication made a difference. Thank you for acknowledging the team's hard work and support.

    Rated 5 out of 5 stars

    Rachel Dolphin & Gregory Hindle were…

    Rachel Dolphin & Gregory Hindle were absolutely amazing through my whole journey. They had a professional and friendly approach & I would go so far as to say fantastic. I cannot thank them enough for their service.

    2 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience. It's wonderful to know that you found our team's approach professional and friendly, and we appreciate your kind words.

    Rated 5 out of 5 stars

    Great company

    I've had an absolute incredible first class professional service from purple bricks. Communicated excellent throughout and helped me with everything I needed. I couldn't be happier using this company and I will definitely use them again in future. I highly recommend from my experience. Thankyou so much for all your help.

    2 April 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're so glad to hear you received incredible, first-class service! It's great to know our communication and assistance met your needs. Thank you for your recommendation; we appreciate your feedback!

    Rated 5 out of 5 stars

    Well what can I say apart from thank…

    Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both.
    From the start Tom has been outstanding and a real credit to his profession, his knowledge base is unreal and would recommend him to anyone wanting to take a leap towards a new house purchase.
    Couldn’t have done this without him.
    Again many thanks
    Tony&Andrea

    26 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the house buying process was made easier for you. We appreciate your kind words and are so glad that our expertise was helpful during this significant purchase. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Hannah and Mimmi were both amazing…

    Hannah and Mimmi were both amazing throughout the whole process couldn't recommend them highly enough

    21 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a wonderful experience. Thank you for sharing your positive feedback; we appreciate it greatly.

    Rated 5 out of 5 stars

    Gregory Hindle is amazing!

    My mortgage advisor (Gregory Hindle) was absolutely amazing! He advised me on how to check if a house is worth it, mortgage deals available, what documents I needed and was very responsive to any questions & queries I had. He has made the entire process so smooth.

    4 March 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that your advisor provided such amazing support! It's great to know the advice on checking property value, mortgage options, and required documents made the process smooth for you. Thanks for your feedback.

    Rated 5 out of 5 stars

    Lisa Dowling has been excellent in…

    Lisa Dowling has been excellent in supporting us with our first property purchase. Her professionalism, expertise, flexibility and support has made an otherwise stressful journey fairly seamless. Would strongly recommend.

    18 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the property purchase went smoothly. We appreciate your kind words regarding the support you received; it means a lot to us. Thank you!

    Rated 5 out of 5 stars

    I just want to say a huge thank you to…

    I just want to say a huge thank you to Daisy and Esha for helping us secure our mortgage offer!

    They have both been amazing throughout the whole process. Daisy was always so kind and very quick to respond, which made everything feel smooth and less stressful.

    Esha, I honestly cannot thank you enough. From day one, you never got tired of helping us—even when we were almost giving up. You were truly God-sent, and your patience, dedication, and encouragement meant everything to us.

    I highly appreciate and would strongly recommend both of them to anyone looking for mortgage support. They truly go above and beyond and continue to walk with you through the journey until you finally get your keys. Thank you both so much!

    18 March 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the support provided during your mortgage process. It's wonderful to know that their dedication and responsiveness made the journey smoother for you. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Outstanding service

    The mortgage team offered great support throughout my application. They were proactive, organised and patient. Their professionalism made the whole process far less stressful.

    9 March 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our mortgage team offered great support. We appreciate your feedback and are glad the team's proactive and organised approach made the process less stressful.

    Rated 5 out of 5 stars

    Thank you to Emily Eason and most…

    Thank you to Emily Eason and most especially Monety Patel again Great team the best at it

    13 March 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a great experience with our team. Thank you for recognizing their excellent work and sharing your positive feedback!

    Rated 5 out of 5 stars

    100% recommend Purple Bricks

    100% recommend Purple Bricks. We’ve been using them from buying our first house and now onto our second remortgage.

    They’re always polite, has all the information you need, and always keeps you up to date with the progress.

    Thank you Mark and Nigel for helping us.

    13 March 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you recommend our services! It's great to know we've been helpful with your home-buying and remortgage experiences. We appreciate your kind words and thank you for your continued trust.

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