Purplebricks Mortgages Reviews 563

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often going above and beyond to support their needs. Reviewers are particularly impressed with the quick response times and the smooth, stress-free user experience, noting clear explanations and efficient handling of their processes. However, some customers also noted that response times could occasionally be slow, and felt that more proactive communication in chasing progress would have been beneficial.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as outstanding, excellent,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the amazing support and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and thorough... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

PurpleBricks Mortgage Broker service was amazing! Everyone was so lovely, responsive and answered any questions I had. Gregory Hindle offered me brilliant advice during my house search and Rachel Dolp... See more

Company replied

Rated 5 out of 5 stars

5 star is not enough Working with Hayley was an absolute pleasure. She is incredibly reliable and patient professional who consistently went the extra mile, often working around my schedule to keep... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied


Company details

  1. Mortgage Broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    563 reviews

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    No history of asking for reviews

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    4.9

    All reviews

    (563)

    163 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Excellent Service from Ajay – Highly Recommend!

    Ajay has been incredibly helpful and professional throughout my remortgage and product switch process. He explained everything clearly, was always available to answer my questions, and made the entire experience smooth and stress-free.

    What stood out most was his attention to detail and genuine care in making sure I got the best deal tailored to my needs. He also followed up to check on my protection and insurance options, which shows how committed he is to providing a complete service—not just a transaction.

    I felt fully supported every step of the way and wouldn’t hesitate to recommend Ajay to anyone looking for mortgage advice or support. Thanks again for the excellent service!

    1 July 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that your remortgage and product switch process was smooth and stress-free. It's great to know that the attention to detail and care in tailoring a deal to your needs stood out. We appreciate you highlighting the follow-up regarding your protection and insurance options. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Assistance - remortgage

    Great communication and feedback, assisted us where needed. Easy to engage with and willing to assist and help.

    30 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our communication and assistance were helpful. We appreciate you engaging with us and value your positive feedback!

    Rated 5 out of 5 stars

    It was a good service and after been…

    It was a good service and after been rejected by our first lender Steve my advisor found Leeds building society really appreciated... Always kept up to date

    27 February 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our service met your needs, especially after the initial setback. We appreciate you acknowledging our advisor's efforts to keep you informed.

    Rated 5 out of 5 stars

    Mortgage process

    We would like to thank Sophie and Katie for all their help and efficiency during the whole process of buying our first home.

    Sarah and Alex

    12 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a positive experience. We appreciate your kind words and are grateful for the opportunity to help you buy your first home.

    Rated 5 out of 5 stars

    Highly recommend Esha

    Esha was amazing throughout our mortgage process - always patient, responsive, and clear in her explanations. She made what could have been a stressful experience feel simple and manageable. We truly couldn’t have done it without her. Highly recommend, and thank you so much for everything! 😊

    6 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process was simple and manageable because of our team's support. We appreciate your recommendation and are grateful for your kind words. Thank you so much!

    Rated 5 out of 5 stars

    Brilliant Experience

    I had the pleasure of working with Iryna and Katie (Case handler) from Purplebricks Mortgages, and I couldn't be more impressed with their service. From the start, Iryna was incredibly responsive and proactive — answering my queries quickly and clearly, with minimal hassle.

    Iryna took the time to fully understand both my financial and residency situation, and gave me honest, practical advice on which lenders would be most likely to accept and approve my application. Their insight and guidance gave me real peace of mind.

    What really stood out was how Iryna went above and beyond — not only did she submit my application to a lender that suited my circumstances, but she also successfully requested a longer mortgage term than other brokers had suggested. This significantly improved my affordability.

    Thanks to their efficient handling and expertise, I received a mortgage offer in just 6 working days — much faster than I expected.

    Highly recommend Iryna and Katie for anyone wanting a smooth, professional, and personalised mortgage experience.

    15 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a smooth, professional, and personalised mortgage experience. We appreciate you highlighting the proactive support, clear communication, and expertise you received. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Customer Service

    Purple Bricks were definitely the best choice for myself. The support they gave me, keeping me updated along every step and quite frankly they couldn't of helped any more than what they did
    Big shout out to Tiffany and Hayley - you both are angels and a huge credit to the company.

    13 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! It's great to know that the support and updates we provided were helpful. We appreciate your kind words and recognition of our team members' dedication.

    Rated 5 out of 5 stars

    Would definitely recommend Tiffany…

    Would definitely recommend Tiffany Ellis when sorting out a house. She took care of absolutely everything and I didn’t have to worry once.

    13 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the process was smooth. It's great to know that our service gave you peace of mind. Thank you for your recommendation!

    Rated 5 out of 5 stars

    Excellent service for customer!

    11 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are happy to hear that you had a great experience with our customer service. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    The staff at purplebricks mortgages…

    The staff at purplebricks mortgages were supportive, detailing and explaining all information which gave me clarity of process.

    I sincerely appreciate their efforts.

    14 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We appreciate you sharing your positive experience. We're happy to hear that our team supported you by clearly explaining the mortgage process. Thank you for your kind words.

    Rated 5 out of 5 stars

    Mortgage renewal

    Ross and Angela have been thorough and very helpful. Always quick to respond to any queries and have found better deals than those available online.

    5 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team thorough and helpful! We appreciate your feedback and are so glad we could find you better deals. Thanks for sharing.

    Rated 5 out of 5 stars

    Outstanding customer service

    Archie and Callum made the mortgage experience the easiest part of our house buying process. They are super efficient, helpful and incredibly knowledgeable. I wouldn’t hesitate to recommend them to anyone needing help with securing a mortgage.

    4 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process was easy for you. We appreciate your kind words and are so glad that our team's efficiency and knowledge were helpful during your house buying journey.

    Rated 5 out of 5 stars

    Surprisingly Excellent

    We were first time buyers and we'd heard mixed things about Purplebricks, but we decided to take the risk and use them as our mortgage broker after having a positive first phone call with them.

    Our advisor Sophie Haines and her manager Nigel Flack were both extremely responsive and helpful, in my opinion they went above and beyond at every step, and most importantly they found us a good deal on our mortgage and insurance.

    Really impressed and would recommend them to anyone.

    23 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We appreciate you sharing your experience as first-time buyers. We're happy to hear that our team was responsive and helpful in securing a good mortgage and insurance deal for you. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Continued support all through out and…

    Continued support all through out and honest opinion,and vigilant rate review till the last moment working for us,what else do we need

    3 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We appreciate your positive feedback and are so glad we could provide continuous support and honest guidance throughout the entire process. Thank you!

    Rated 5 out of 5 stars

    Excellent Service and Support from Purplebricks Mortgages

    I’m extremely satisfied with the service provided by Purplebricks Mortgages and would highly recommend them to anyone seeking a reliable and trustworthy mortgage service. Archie and Kirsty were incredibly supportive throughout the process—what is typically a stressful experience felt smooth and manageable thanks to their guidance and professionalism.

    30 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a smooth and manageable mortgage experience. It's great to know that you felt supported by our team. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Fantastic service

    Fantastic service! I was in the loop with what was happening and communication was great. Definitely recommend Purple Bricks.

    30 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a fantastic service experience! It's great to know our communication kept you informed. Thank you for recommending us!

    Rated 5 out of 5 stars

    As a first time buyer

    As a first time buyer, we found the help, advice and knowledge of our advsior - Lisa Dowling, amazing. She talked us through every step and was very helpful. I would definitely recommend Purple Bricks Mortgages

    21 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our advisor was so helpful during your first home buying experience. We appreciate your recommendation and are glad we could support you through each step.

    Rated 5 out of 5 stars

    Thankyou Emily

    I contacted Purple bricks for a remortgage for my BTL property. Excellent service , specially by Emily, she was on top of the case every minute and providing updates from lender.
    Thankyou very much Emily

    21 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had an excellent remortgage experience for your BTL property. We appreciate your positive feedback and are so glad that you were pleased with the service.

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