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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the natural ingredients and the product's ability to provide a filling and healthy meal replacement, often noting its benefits for protein intake and overall well-being. They find the product effective for managing hunger and supporting dietary goals, with some enjoying the subtle flavors and the texture, especially when mixed with yogurt or fruit. Reviewers also frequently praise the prompt delivery and good customer service. However, some people were dissatisfied with the product's taste, describing it as bland, tasteless, or having an unpleasant aftertaste, particularly due to stevia or an unexpected coconut flavor. The gritty texture was also a common point of contention for many, and some found the flavors indistinguishable from each other. A few customers reported issues with customer service, including unhelpful responses and problems with order tracking or refunds.

What people talk about most

Product

Customers had positive experiences with the product, with many praising its natural ingredients and... See more

Quality

Customers consistently note ambiguous experiences with quality, particularly regarding taste and texture.... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast and prompt... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers expressing satisfaction and reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The customer service was good but I will not be buying again. I bought a variety to try as shakes as that is my preference before I considered a subscription which I will not pursue. The banana... See more

Rated 3 out of 5 stars

Like that the mix is all natural and don't mind the gritty texture as I feel it adds fibre but the flavors are so subtle that its hard to distinguish between them. The Cherry Bakewell & Mixed Frui... See more

Company replied

Rated 3 out of 5 stars

I bought their selection pack of 14 sachets and they are tasteless and a vile gritty texture. I tried a bit with yogurt and it was horrible. I mixed a bit with fruit and juice and it was no better a... See more

Company replied

Rated 4 out of 5 stars

On my 1st order, it arrived without delay. Ordered the 2 week starter pack and like the variety of flavours, well blended in a nutribullet with skimmed milk for breakfast served with fruit, fills me u... See more


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Healthy Real ingredients

Delivery was superfast, next day. Customer support answered any questions I had on the same day. I went for the mixed flavor Sachets first off to see which ones I liked and I was pleasantly surprised on how full they kept me. I fast, have one shake at lunch then a healthy dinner. I have been searching so long to find something for my first time experiencing shakes with no ultra processed ingredients. Highly recommend if you want to put something nutritious into your body.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Best shakes around !

Best shakes around, lovely tasting, great ingredients, have them daily and been using now for couple of years, wouldn’t be without. Great company, communication and fast shipping.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service in an honest…

Excellent customer service in an honest and objective comparison with some of the competing products, and the products are a world apart from the sickly sweet powders and shakes that masquerade as healthy all in one meals, when they're full of utra processed crap and sugar. This is real food, not UHP rubbish. yes the falavours are subtle, and yes it's very "bitty" but that's exactly what real seeds taste like, seems to me that half the world has never encountered chia seeds in food before judging by some of the silly reviews.

31 January 2025
Unprompted review
Rated 2 out of 5 stars

The taste is really disgusting it…

The taste is really disgusting it literally tastes like sick!!! I’m glad I didn’t buy more than 4 sachets!!

25 January 2025
Unprompted review
Purition logo

Reply from Purition

We're very sorry to hear that you didn't enjoy the taste of Purition Vegan. We would appreciate the opportunity to learn more about your experience and make this right. How did you prepare it? We find preparation can make a big difference to taste and texture. Our natural ingredients and subtle sweetness can take a little getting used to at first - was this perhaps what you experienced? Purition should not and does not taste like sick! Please contact our customer service team at hello@purition.co.uk or 01743 444397 so we can help.

Rated 1 out of 5 stars

⚠️⚡ Disgusting

Absolutely disgusted the taste made me sick.

18 January 2025
Unprompted review
Purition logo

Reply from Purition

We're genuinely sorry to hear this. This is definitely not the experience we want our customers to have. Given your feedback, I've cancelled the subscription you set up at the time of ordering so you won't receive any more. Could you share how you prepared your Purition? We find preparation can make a big difference to taste and texture. We would like to understand more about what went wrong and make this right for you. Please contact our customer service team at hello@purition.co.uk or 01743 444397 and we'll be happy to help.

Rated 5 out of 5 stars

Very impressive

I am just starting and currently am on the second sachet (i am coming off GLP so need replacement). I must say this is the best meal replacement shake i have tried. No aftertastes or excessive sweetness. Added bonus it really helps my sensitive stomach. It keeps me full and i am excited to try all the flavours.

15 January 2025
Unprompted review
Purition logo

Reply from Purition

Hi there! Thank you so much for taking the time to share your feedback. We're delighted to hear that you're enjoying Purition, especially as you transition from GLP. It's particularly encouraging to know that they work well with your sensitive stomach and that you're finding the flavour profile just right - not too sweet and no lingering aftertaste.
Your comment about feeling satisfied between meals is fantastic and we can't wait to hear what you think of the other flavours in our range!
Thank you again for your support, and please don't hesitate to get in touch if you need anything!

Rated 1 out of 5 stars

I tried two sachets and no problem with…

I tried two sachets and no problem with taste or texture. However they make me feel so full I can’t eat hardly anything for the rest the day. They also make me fell very nauseous so clearly something in them not greeting with me. Am waiting to hear regarding a refund.

25 October 2024
Unprompted review
Purition logo

Reply from Purition

Hello Theresa, thank you for your feedback. We're glad you enjoyed the taste and texture of Purition. The feeling of fullness you experienced can sometimes be related to the fibre content, and some customers find success by starting with a reduced serving size while their body adjusts. However, we completely understand that every body is different, and if Purition isn't the right fit for you, we're happy to help with a return within our 14-day window. We've already responded to your enquiry sent over the weekend directly with full return instructions and look forward to processing your refund promptly once received. If you need any further assistance, please don't hesitate to contact our customer service team on 01743 444397 or hello@purition.co.uk

Rated 5 out of 5 stars

Highly recommend trying

Have been using vegan vanilla for many months, I initially didn’t love the taste but once used to it I looked forward to my morning shake . Product has been altered to vegan 2.0 formula. Definitely tastes different, at this stage I think the original was better. However, am getting used to the new flavour. I add a cinnamon and this rounds out the flavour beautifully.
In terms of the benefits of the product. I feel full and satisfied after my morning shake. It lasts until lunch time no problem (and I am a grazer). I like that I get lots of protein to start the day off, and love that the product is whole food. I find that oat milk is great with it. Also almond milk.
Customer service seems good and delivery is fast. The web site is easy to use and I am quickly manage my subscription (cheapest way to buy the product).
You need a blender if you want to have it as a shake. I use a NutriBullet and it makes the shake nice and creamy.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

I used to love Purition until they moved to a new, worse 2.0 blend

I used to love Purition and had it everyday for breakfast. The taste and texture was lovely and I relied on it as it had such a great mixture of different proteins. and was really nutritious.

Now they have switched to a 2.0 blend that is supposed to be "improved" but it tastes horrible, the texture is bad and it is now made mostly of fava bean protein which is really hard to digest and contains anti-nutrients. It causes me digestive discomfort so I am unable to use it anymore and is no longer very nutritious - which is the main reason for using it surely?! I will have to stop using Purition as it could lead to malnutrition but also because I can no longer stomach it... unless they bring the old, much loved blend back :(

7 October 2024
Unprompted review
Purition logo

Reply from Purition

Hello Christine,

Thank you for sharing your feedback. We truly appreciate your longstanding support of Purition and regret to hear about your disappointment with our recent changes.

We understand that changes to a trusted product can be frustrating. While taste preferences are individual, we want to assure you that the new blend maintains high nutritional value. The fava bean protein was chosen for its excellent amino acid profile and sustainability.

We've recently streamlined our vegan range to 7 flavours based on customer demand: Chocolate, Strawberry, Vanilla, Banana, Coffee & Walnut, Mixed Berry, and Cherry Bakewell. This allows us to ensure consistent quality and fresh batch production.

We're continuously evaluating our offerings based on customer feedback. While we can't make immediate promises, we're considering bringing back some discontinued flavours as Limited Editions in the future.

Your feedback is invaluable to us. If you'd like to discuss this further, please don't hesitate to contact us 01743 444397 or hello@purition.co.uk

Thank you again for your honest review and support.

Rated 5 out of 5 stars

Excellent range, delicious healthy shake powders

Purition make an excellent range of shake/smoothie powder blends. The range is excellent and the ingredients are very healthy. I have tried nearly all of their flavours now, and they're excellent. They have a wide vegan range, which has a new and improved recipe for lots of different kinds of shake. They had a flash sale to clear the previous stock, and despite overwhelming response to the sale from customers they still managed to send my order out soon after I made it. Their customer service is swift and informative. Their packaging is also beautiful and very cleverly designed , with lovely illustrations and colour choices to suit each flavour.
I'm really happy with Purition and will definitely continue to buy more of their products.

25 September 2024
Unprompted review
Rated 3 out of 5 stars

Weak flavours

I bought a selection of Puriton original sachets. I have been looking for protein shakes not full of artificial sweeteners so these fit the bill. A massive plus is they are the only protein shakes that don't trigger my IBS. However there is a big issue with a lack of flavour. If something is labeled as cocoa thats what I should be able to taste! Same with the strawberry. Great that Puriton use freeze dried fruit etc for flavouring but please put a bit more in the mix!

18 September 2024
Unprompted review
Rated 1 out of 5 stars

The vegan shakes used to be great in my…

The vegan shakes used to be great in my opinion. Then they changed it to be V2.0 amidst fanfare.
But they have killed it - now bitter and sludgy texture. Shame - foolish decision - make the genius who changed it drink it for life.

16 September 2024
Unprompted review
Purition logo

Reply from Purition

Thank you for your feedback on our vegan shakes. We're sorry to hear you're not satisfied with the V2.0 formula. We understand taste preferences vary, and we appreciate your honest opinion.

We've noted your concerns about the texture and taste. Your feedback is valuable and has already been shared with our product development team.

As we've discussed this in more detail via email, please feel free to contact our customer service team if you have any further questions 01743 444397 or hello@purition.co.uk

Rated 5 out of 5 stars

I absolutely love this product!

I absolutely love this product!
I find most protein supplements really sickly and full of stuff I don't want and need.
I've found the subtle flavours great and filling.
I mix mine with greek yogurt, frozen banana or whatever fruit I have, put a handful of spinach in and fill up with water. I dont find texture too much. Haven't had it just in yogurt or as porridge, so can't comment on that, but my way has been brilliant and keeps me on track when heading to office or driving long distances so I don't snack on rubbish.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

I love purition...I have it in the…

I love purition...I have it in the morning and often add fresh fruit. also at lunch time on the odd occasions. I actually like to mix it in my shaker where you are left with something to chew as well, yummy. Blending it is smooth without the bits...depends what a person prefers.
It has helped me to drop a few pounds and I've not been snacking so much.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

This review is based on their customer service - I placed an order to try their sachets and thought I'd try their protein powder as well. Liked that their products seem much healthier than alternative brands. After reading their blog, I realised I'd been taking far too much protein for my weight for the last year (badly advised by a PT). Already had an email saying that my order had been packaged but went on their website to request a return of the protein powder. Had a very nice email from Phillipa saying that she would check if my order had been dispatched yet and if not then would remove and refund the powder. They found and refunded straight away. Obviously haven't tried the sachets yet but if they're anywhere as good as their customer service then I'll definitely be a repeat customer!

Edit: My rating definitely still stands & will be ordering on repeat. Had 2 shakes so far (made with ninja portable blender) 1. Macadamia & Vanilla + half banana & skimmed milk: Nice and creamy, very subtle vanilla flavour slightly overpowered by the banana. Got a little bite to it from the seeds which I actually like. Blended & then left for around 4 mins then quick re-blend. Nice and thick.
2. Chocolate & hazelnut + half banana & skimmed milk: Nice and creamy, can taste the slight hazelnut, taste of banana not as strong as no.1 which is nicer. Would have again, prefer this to no.1.

The shakes aren't sweet and cloying like other meal replacement ones, the flavours are subtle, not overpowering and all healthy ingredients = win, win!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Very positive and helpful trsponse to my email.

Received my order, tried 1 sachet and made me vomit. It was awful. Have emailed Purition on their Web page twice now and no-one has got back to me. Terrible product and appalling customer service. Willing to take your money but no back up at all to deal with problems.

I received a reply to my email and, I have to say, it was a very positive and helpful one. They are honouring their guarantee, which is wonderful. Just not the product for me, which they understood.
Great guys, thank you.

21 August 2024
Unprompted review
Purition logo

Reply from Purition

Dear Lesley,

We're genuinely sorry that you've been unwell and have had a negative experience with Purition. We want to clarify that we received only one email from you, which we responded to within 10 minutes of receipt yesterday. We're concerned our reply may not have reached you due to a technical issue, or it may have gone to your spam/ junk folder?

As mentioned in our previous response, we offer returns for unopened sachets. If you check your emails you'll find our reply with your returns details.

We'll process your refund within 48 hours of receiving the return. We recommend 2nd class Royal Mail. To expedite your refund, kindly email us a picture of your proof of postage. Once we receive this, we can process your refund immediately, without waiting for the physical return to arrive.

We appreciate your feedback and hope this addresses your concerns. If you have any further questions, please don't hesitate to contact us 01743 444397 or hello@purition.co.uk

Thank you for trying Purition and I'm sorry it wasn't for you.

Rated 5 out of 5 stars

Amazing product

Amazing , quality product , fast delivery , losing weight with two shakes a day plus light meal in evening, I mix fruit to mix & skimmed milk , don’t have sugar cravings , I like nuts & seeds , it has a grainy texture , works for me , natural ingredients.super quick delivery, my favourite is cocoa

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Love the natural taste

Love the natural taste. Nothing artificial about it. Also love that there is a bit of roughage in there. I feel fuller and more energised than after my regular breakfast bran. I also like knowing that I am getting in a decent amount of protein, as I need extra with my ADHD meds. I will deffo keep ordering!

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Delicious! If you are expecting a fake fruit and…

If you are expecting a fake fruit and saccharine flavour do not buy this!
In my opinion, the flavour knocks drinks like Huel out of the park!
The fruit flavours are subtle with a nutty aftertaste and you can add extra fruit as well, although I’ve never felt the need to do this.
I’ve also ordered for my dad who can’t eat big meals and he loves his new breakfast routine.
Will be ordering again this week.
Would be worth trying to see if you like it…..

1 June 2024
Unprompted review

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