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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Customers appreciate the natural ingredients and the product's ability to provide a filling and healthy meal replacement. Many enjoy the subtle flavors and the variety offered, finding them a good alternative to highly processed options. The convenience of quick preparation and the positive impact on their diet are also frequently mentioned. However, some people were dissatisfied with the product's taste and texture, describing it as gritty or bland, with some flavors being indistinguishable. There were also concerns about customer service, with some reviewers reporting unhelpful responses or a complete lack of communication regarding order issues and refunds. A few customers also experienced problems with delivery, including delayed or lost packages.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express disappointment with the lack of... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers appreciate the natural ingredients, subtle... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, praising easy... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the fast delivery, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the great customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The customer service was good but I will not be buying again. I bought a variety to try as shakes as that is my preference before I considered a subscription which I will not pursue. The banana... See more

Rated 3 out of 5 stars

Like that the mix is all natural and don't mind the gritty texture as I feel it adds fibre but the flavors are so subtle that its hard to distinguish between them. The Cherry Bakewell & Mixed Frui... See more

Company replied

Rated 3 out of 5 stars

I bought their selection pack of 14 sachets and they are tasteless and a vile gritty texture. I tried a bit with yogurt and it was horrible. I mixed a bit with fruit and juice and it was no better a... See more

Company replied

Rated 4 out of 5 stars

I ordered thw variety starter pack, admittedly a little bit priceyer than Id like. I had banana today which tasted as expected, like its ingredients. I like that its made locally to me and out of actu... See more


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

205 reviews

5-star
4-star
3-star
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1-star

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Ordered on the 3rd

Ordered on the 3rd - still not received despite 1-2 working day delivery time.

Update 9/7 - i already contacted you 2 days ago but no one had updated me since and the parcel is still marked as "in transit"

3 July 2025
Unprompted review
Purition logo

Reply from Purition

Sorry to hear your order hasn’t arrived yet. That’s not the service we aim for. Please get in touch with us at hello@purition.co.uk or call 01743 444397 so we can look into this and track the delivery for you right away.

Rated 1 out of 5 stars

Lost package and no money was returned

Absolutely bad service they gave my order to my neighbour and when I went to my neighbour they said they didn't get it. When I contacted the company again they didn't help at all and didn't return my money. It was like they didn't care at all about the fact my package got lost.

8 July 2025
Unprompted review
Purition logo

Reply from Purition

Thanks for sharing your review. We’re sorry the delivery didn’t go smoothly in this case.

Your order was delivered using a fully tracked DPD service, which confirmed delivery to a neighbour. When this was raised with us, we offered to resend your order straight away, but this was declined. We then raised a dispute with DPD on your behalf and, following that process, a full refund has now been issued.

We’re sorry again for the inconvenience and understand how frustrating this must have been. Please know we do take situations like this seriously and try to resolve them as fairly and promptly as we can.

If there’s anything else we can do, just let us know hello@purition.co.uk

Rated 1 out of 5 stars

Nothing pleasant about the shakes or…

Nothing pleasant about the shakes or bars. Sorry not a fan one bit.

6 July 2025
Unprompted review
Purition logo

Reply from Purition

We’re really sorry to hear that Purition wasn’t a good fit for you. Taste is personal, and we know our wholefood approach isn’t for everyone. We use real ingredients like nuts, seeds and freeze-dried fruit, with no artificial sweeteners or flavourings - which can be quite different to what people are used to.

We genuinely appreciate you giving it a try, and we’ll make sure your feedback is shared with the team. If there’s anything we can do to help or follow up on, please don’t hesitate to get in touch.

Rated 2 out of 5 stars

Not for me, gritty with after taste

Nothing wrong with the company, tried samples of different flavours, not my taste. Every flavour has a coconut taste, which left an awful after taste in mouth. Very gritty and unfortunately not for me personally. Nice eco friendly packaging and design. Star rating is for product based on my personal preference.

30 May 2025
Unprompted review
Purition logo

Reply from Purition

Thanks for giving Purition a try and for taking the time to leave such fair and balanced feedback. We're sorry to hear it wasn't for you. We use simple, natural ingredients like nuts, seeds and coconut to create our Wholefood Nutrition - which does have a naturally different texture and taste, especially if you're more used to ultra-processed alternatives.

We completely understand that it won’t suit everyone, but we're grateful you noticed the care we take with our packaging and design. Your feedback is genuinely appreciated and will be shared with the team.

Rated 5 out of 5 stars

Great product, great company!

Absolutely loving Puriton. Love that it's all natural and no ridiculous chemical sh1t storm sweeteners. Flavour wise, I have enjoyed the berry versions the most as I am a total berry fan. Definitely recommend 100%, I've given a few of my sample sachets to friends and family to let them have a try, too, and all have agreed that Puriton is the best 👌🏼 ordering was easy and delivered super quick too!

29 May 2025
Unprompted review
Purition logo

Reply from Purition

This made our day – thank you! We're so pleased to hear you're enjoying Purition, especially the berry flavours. It means a lot to know you appreciate the real ingredients and no-nonsense approach, and even more that you’ve been sharing your samples with friends and family.

Thanks again for your kind words and support – we're glad to have you with us!

Rated 1 out of 5 stars

Coconut meal bar

Bought to take on holiday, along with the berry and chocolate flavours. The coconut one is disgusting feel like my mouth is just full of grit. My partner binned his after one bite. Seriously going to try the other flavours now. Omg they are awful so all 20+ bars are now in the hotel bin - no way am I carrying them on the plane tomorrow. So pleased I tried them before putting them in my luggage. If I wasn’t off on holiday, I’d be returning them for a refund.

28 May 2025
Unprompted review
Purition logo

Reply from Purition

We’re really sorry to hear this – especially while you were away. Our bars are made with simple whole food ingredients like nuts, seeds, coconut and cocoa butter, which gives them a firmer, more natural texture compared to typical snack bars made with syrups, oats or date pastes.

We make trial packs with one of each flavour so you can try them first before committing to a full box. It’s a shame they weren’t right for you, but we really appreciate you giving them a go.

Rated 5 out of 5 stars

Healthy and versatile blend, good for digestion

The blend is really good for digestion, unlike other protein shakes. It is not a protein shake, it is a blend of fundamental foods. I feel it has improved my well being. They use the right amount of fibre and protein. I tend to use the naked blend and bananas, so I do not have to use any sweeteners. My latest fun is adding blue spirulina superlatte (another purition product) that I no call the banana blues. It is versatile as a concept so I never get bored - this is the only brand I have used for the last.. many many years, since they started. The flavoured versions are also superb, and I use them too. The company is also very well run, deliveries are no problem, reliable courier. Any questions will be answered. Even if I am not diabetic, sugar is my enemy and with this I can keep it at bay. To me a banana blues is much better than cake.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

The best shakes I've tried

I have been using Purition shakes and Purition whey powder for some time now and appreciate the composition of the powders and the comprehensive info. I have always had prompt delivery and you can manage the subscriptions with ease. There isn't too much stevia in them - I hate all non-sugar sweeteners and most protein shakes I have tried contain far too much. My favourites are coffee and walnut and chocolate. I blend with milk and add decaf coffee to the coffee and walnut and cocoa powder to the chocolate one to give an extra flavour boost. I also add a spoonful of honey to both. Keep up the good work!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Taste and Healthy

I've been using Purition shakes for a few weeks now, and I'm on my second order—absolutely loving them! Delivery is free over £25, and my orders have arrived within two days, which is super convenient.

I started with a selection of individual flavours to see which I liked best (there are so many to choose from!). The only one I wouldn't reorder is Vanilla and Macadamia, but the rest have been delicious.

What I love most is the versatility—whether as a shake with your preferred milk or water, a warm porridge with a splash of hot milk and some fruit on top, or mixed into yoghurt. I’m planning to try them in overnight oats next!

Best of all, I’m consistently losing weight. Bonus!

Would highly recommend it to anyone looking for a healthy, flexible meal option.

11 May 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed poor flavour

Tried banana with unsweetened almond milk very disappointed no banana flavour tasted very bland.
I hope other flavours I chose to try are better.
Stomach bloated and some pains later that morning too.
Unsure if as a shake is best option but hoping not a waste of ££

9 May 2025
Unprompted review
Rated 5 out of 5 stars

We have this for breakfast everyday and…

We have this for breakfast everyday and have tried most of the flavours. It suits us perfectly as we are pescatarian and like to top up our protein intake. We mix it into Greek yoghurt with a drizzle of honey, we then place fruit on top then sunflower and pumpkin seeds and a sprinkling of flaxseed. It tastes delicious and using the different flavours and fruits brings great variety. I have always found the service of the company to be spot on.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delicious

Absolutely delicious! I love these meal replacements. They taste good, and the company sends them out to me quickly when I reorder. Thank you for giving us a healthy alternative as apposed to all those nasty protein shakes out there with aspartame and other bad ingredients.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Purition Protein Powder YUM

Purition Protein Powder is absolutely delicious my favourite is the Coffee & Walnut, in fact i love all the nutty ones, wholefood easy to blend in my smoothie maker.
Will definitely continue to subscribe.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

Taste absolutely disgusting.

Taste absolutely disgusting.
Coffee walnut flavour taste like sour milk and made me heave.
I used unsweetened almond milk that was freshly opened so it wasn't my milk.

15 April 2025
Unprompted review
Purition logo

Reply from Purition

We’re really sorry to hear you didn’t enjoy the Coffee & Walnut.

It’s one of our least sweet options - both coffee and walnuts are naturally bitter ingredients, and we don’t add any artificial flavours or sweeteners to mask that. That said, it definitely shouldn’t taste sour, so we’d like to look into this further.

We’ll be in touch directly to check the batch details and make sure everything’s as it should be.

Thanks again for giving Purition a go, and for confirming your almond milk was fresh. We really appreciate the honest feedback.

Rated 3 out of 5 stars

I would previously have given 5 stars…

I would previously have given 5 stars without hesitation, as I absolutely loved the old vegan blend and had it for breakfast regularly for a number of years. However, Purition has introduced a new Vegan 2.0 and at the same time sadly reduced the range of vegan flavours. I tried to persevere but the heavy texture and bitter aftertaste were so unpleasant I couldn't continue. I'm surprised this was approved. It would have been fairer, especially to long-term subscribers, to get customer feedback before rolling it out, maybe through samples or even focus groups. Although I'm vegetarian not vegan, I was also using this product as a way of cutting down further on dairy and I'm disappointed I can no longer use it for this purpose. Purition, please bring back the original vegan blend.

8 April 2025
Unprompted review
Rated 3 out of 5 stars

Avoid subscribing….

Usually sceptical of powders but this one is great! All natural ingredients. Made a delicious chocolate smoothie with mine. Very good price on subscription. Look forward to trying different flavours.
However, since trying to unsubscribe, it appears there are no links on the website to do so. After a couple of patronising emails from ‘Philippa’ telling me I should use it every day fof full benefits, and oh…..it appears ‘we have a technical issue on the website, as in, the cancel links, don’t exist……sick to the back teeth of companies making it impossible to cancel. Left a five star review originally, reduced to three.
After using it for a couple of days, it left me feeling bloated, no way could I eat this every day.

4 April 2025
Unprompted review
Purition logo

Reply from Purition

Thank you for your review, and we’re really sorry it ended in frustration.

You’re right - there was a temporary issue with the cancel links in the ‘Manage subscription’ section, and we completely understand how frustrating that must have felt. That’s on us, and we’ve fixed the issue now to prevent it happening again.

We also want to apologise if any of our replies came across the wrong way. Our aim is always to help - some people do ask how to get the most from Purition, so we try to share tips where it’s welcome. But we know it’s not one-size-fits-all, and we respect that it didn’t suit you.

Thanks again for trying Purition and for your honest feedback - it helps us improve.

Rated 1 out of 5 stars

Took ages to arrive

Took ages to arrive - and from a uk shipping address that's terrible. My normal protein shakes "Protein" is next day.

I also didn't like the flavour or the texture. It was bitty and not smooth.

Sorry going to stick with "Protein"

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company, good meal substitute

I wanted to find a meal replacement mix and protein that didn't have random junk like emulsifiers in them. Purition fit the bill.

I've been a happy customer for over a year now. Yes, the mixes don't quite taste the same as other companies' because they don't have additives which make it mix smoother, but personally I like the taste and texture.

Moreover, Phillipa provided the best customer service I've received from any company when I had a subscription about to dispatch and she really pulled through to cancel it last minute before DPD picked it up. Her work as a customer support rep and Purition's minimalist products are both commendable, and I encourage people to try them if they're curious. I certainly prefer it to competitors like Huel!

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Bad stomach pain :(

I got myself a selection of individual sachets to try. I did really enjoy the taste of the first one I had with oat milk, and the texture made me feel like I was consuming something really healthy and not overly processed. But- I had the most awful stomach pain afterwards, which meant I had to take painkillers. I tentatively tried another flavour stirred into Greek yogurt (I have to admit I enjoyed the taste of this less), but the pain came back :( Needless to say I won’t be using 6 other sachets I purchased as it just isn’t worth it- it really hurts! My diet is rich in fruit and veg so I’m very used to fibre, and I’ve used protein shakes in the past with no ill effects, so I don’t know what the issue is. It’s a massive shame because I really wanted to use Purition regularly.

7 March 2025
Unprompted review
Purition logo

Reply from Purition

Thank you for sharing your experience - I'm really sorry to hear about the stomach pain you had. That sounds awful and definitely not what we want for anyone trying Purition.

While most people's digestive systems get on well with our products, the natural ingredients like seeds and nuts can sometimes be a bit much for some people, even if you're used to high-fibre foods. Sometimes starting with just half a sachet can help you adjust over a few days.

It's a real shame this didn't work out for you. If you'd like to discuss more about your experience or ingredients that might have caused this reaction, please feel free to drop us a message directly hello@purition.co.uk or 01743 444397.

Thanks for your kind words about the taste and texture of the original blend. We really appreciate you giving Purition a try and taking the time to let us know how you got on.

Rated 5 out of 5 stars

Natural and satisfying

Very very speedy delivery.
Natural tasting flavours with no artificial nasties.
Blend mine with a banana and milk every morning and I stay satisfied till lunchtime.
So pleased I found this company.

2 March 2025
Unprompted review

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