Pure Telecom Ireland Reviews 

Waiting for refund since July. Was initially told I would be refunded on next bill date 22/08, then it would be sent end of August, was told 01/09 it had been posted last week and have now had to threaten with Com Reg. 2 different emails today,1 telling me again that cheque had been posted, another stating that it will take an additional 10 working days!!!
Appallingly customer service, avoid this company

1 Answered the phone promptly
2 Was knowledgeable
3 Hopefully my new “house” setup will improve matters

Solved my phone problem very quickly with clear instructions. Very satisfied with contact

An absolute absolute joy to talk to someone who understood my query immediately and sorted it.
My total time on the call was probably less than 2 minutes. I got an immediate email confirming our conversation.
Why don't other companies take note .
Sky in particular.
Well done Pure Telecom

Phoned today to renew my 12 month contract. Was very happy to keep my current plan at the same cost. Great service. Very reliable connection. Thanks Nicola for the help

Speaking to Samantha, very friendly and helpful on the phone. Great help, would recommend!

Easy contact with a real person and very personable. The way all businesses should be, I pay, they deliver. Might be slight interruption, now and then, but not much of an inconvenience. I would recommend.

I recently joined Pure Telecom and was having a few issues with the speed of the wifi and it dropping around my home

I rang and spoke to Daniel, well what a gentleman he was. I explained to him the importance of the connection quality having a child with Special needs.
He was so understanding and empathetic. Daniel gave me the time and his patience to resolve the problem.
It is a wonderful and important part of good customer service to talk to someone that gives you a clear picture of what needs to be done and resolves it fully. Every company needs a Daniel what a gentleman.. He renewed my faith in Customer Support and had a few giggles thrown in as well. Thank you Daniel.

Excellent service, customer service is easy to deal with and very prompt! I highly recommend!

When calling Customer Care or Technical Support the wait time was short. We were on an old landline/Internet connection therefore the upgrade to fiber was not straightforward. All the Pure Telecom staff were extremely helpful & liaised with the technicians to assist with the upgrade. The technicians guided us wrh a solution to our probkem. Very glad we stayed with Pure Telecom.

Always good service when I call. Was talking to Samantha and she was very efficient and helpful

Spoke with Samantha who was very nice and helpful. Can't fault them.

Professional engineer helped me navigate through problem, quick to answer call and cone up with solution.

Folksmoved from starlink to puretelecom. Its a fantastic service experience from ordering to installation. I opted for 1Gbps connection and I am getting around 920mbps + on average. Using since couple of months and definitely recommend them. Nice folks 👍

Talk with a human and a great service

Its very seldom you get support like this.
David has all the attributes of a great support engineer
I work in Telecoms and know first hand how poor support is, especially when out sourced.
As long as Pure Telecom keep up this level of support, I won't be going anywhere else.

The agent was extremely helpful and confirmed that a technician would come to fix the internet issue. This was done in a few days which duly happened. The agent rang back after the visit to confirm that the problem was resolved which is unusual in my experience

I had an issue setting up my internet connection so I rang Pure Telecom and was speaking to a lovely person named Daniel, he could not have been more helpful and patient with me as it turned out I was the problem. If only other customer service was as helpful as Daniel 5 ⭐️ service.

Excellent customer service and a pleasure to deal with

My internet overall (on wifi and LAN) is incredibly inconsistent. This has been the case since the late July. I have called PT about 3 different times within the same week and hoped that they would send a new router and/or a technician. To their credit, both did happen. But, why is my internet (via Speedtest) still show me readings of 350+ download speed (which is good), but an upload speed of 5-10mbps (which is very bad) and a latency ping (idle) score of just shy 200ms? On some days, it is good and mostly consistent, but on most days it’s just not great. On LAN cable setup (worse results), download was reading a respectable 750+ mbps, but my upload speed is reading 0.20mbps with a latency of 200+ idle ping, barely cracking the 1mbps mark. It is nearly on par with dial up! That should not be happening with a LAN cable!

I currently use a Zyxel router (old and inferior) and the one sent by PT was a Huawei that has wifi6. With the Huawei, it was more or less consistent on my TV and Desktop, but the wifi devices were freezing more and more, just trying to load a simple Wikipedia article. So I had no choice but to switch back to the Zyxel router. SIRO/eir technician did change the fibre cables coming into the house but to no avail. Please fix this issue. I am thinking that an increased traffic flow has gone up in my area, so maybe a new switchbox or a box with multiple more slots can fix this? Please help me